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Serve as the primary point of contact for customers.
Respond to customer inquiries via phone, email, and WhatsApp.
Provide timely updates regarding shipments, pickups, deliveries, and transit status.
Coordinate with operations and transport teams to ensure smooth execution of services.
Handle customer complaints and resolve issues promptly.
Maintain customer records and update CRM/MIS reports.
Follow up with customers regarding service requirements and feedback.
Monitor pending shipments and proactively communicate delays or exceptions.
Assist in preparing customer reports, billing details, and service performance reports.
Support the sales team in customer retention and account management.
Ensure adherence to company service standards and policies.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Work Location: In person