Up Customer relations representative Jobs – 5 Open Jobs Today

Assistant Manager - Field Sales, Sales & Marketing
DSV —Kanpur, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
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Assistant Manager - Field Sales, Sales & Marketing

DSV -
Kanpur, Uttar Pradesh

Apply Now

Job details

Full-time
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Procurement
Computer literacy
English
Master's degree
Sales
Bachelor's degree
MBA

Full job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 94601
Time Type: Full Time

Position:

Assistant Manager/Deputy Manager – Field Sales

Surname / Name:

Department / Location:

Sales & Marketing - Kanpur

Line Reporting:

Territory Sales Manager

Matrix Reporting:

None

Hiring Date:

Last revision date:

January 2024

Purpose of the position

To develop prospect business in particular route pairings (country to country or trade to market pairs) within the DSV Trade Lanes and responsible to grow the assigned routes based on an aligned sales plan, customer target list and personal KPI’s.

Handling pre-sales activities for Sales Team; following and obtaining customer’s feedback for with focus on particular Region.
Generating business for all the products Air/Sea/Custom clearance & Insurance.
Achieve set individual GP & Volume target (Trade Lane & LCL)
15% of Budgeted GP & Volume should be from new Logos
No of sales visits 60 and Min No of Joint Sales visits 5 per month to be done by the individual
Keep positive frame of mind and help in maintaining working environment of branch.
Ensure customers are provided credit after proper verification.
Responsibility for collection of payment from all the credit customer.
Maintain & develop relationship with customers and help in enhancing business growth

Key Tasks

Sales Administration

Process Inquiries for all the products (Air & Sea freight –Origin & Destination charges)
Preparation of Standard Operating Procedures - SOP/IOP in collaboration with internal stake holders and lead the account transition through a coordinated implementation with stake holders
To ensure a mutually signed-off SOP is in place between client and organization within 2 days of account on boarding (signed-off has to be done by sales, customer service & operations)
Report Sales activity into the CRM tool
50 open opportunities from 30 customers in CRM
Submit weekly sales visit plan to the line manager
Pursue activities to achieve set KPI’s
Filling of CAF/SME as prescribed by the organization
Any other task assigned by the management

Business Development

To do Sales activity for DSV Air and Sea Pvt Ltd for the particular region.
Build Business relations with Prospects & Existing customers by regular client visits.
Follow-up on Quotations and obtain customer feedback.
Negotiate and Close deals.
Achieve set individual GP & Volume target set by management.
Generate Sales leads for Overseas Branches

To work towards achieving set Sales KPI’s of the Branch.
To jointly work with the team in Trade Lane development.
To perform regular market surveys and gauge the market pulse and keep abreast with the moves of the Competition.
To collect regular feedback from Customers to gauge Customer delight and effect improvement wherever necessary

Decision Making Authority

Authorities as delegated by the Regional Sales Manager / Territory Sales Manager, in accordance with DSV standards and guidelines

Function / Market & Industry Knowledge / Business Acumen / Process working

Good knowledge of our products and the global trade lanes
Good knowledge of procurement and capacity management for air and ocean Profound knowledge markets trends and opportunities in various

Skills & Competencies

Taking responsibility & initiating action: Accepts responsibility for own actions and decisions; recognizes problems and takes initiative and calculated risks; works independently and takes on new responsibilities and/or additional work..

Solving problems & making decisions: Recognizes problems and recommends solutions; makes timely and quality decisions on the basis of sound facts.

Focusing on customers: Develops relationships with customers; continually focuses on and responds to customers (external and internal) current and future needs; listens to and understands customer needs; deals with customer complaints effectively.

Working with others: Works as an effective and productive member of the team; acknowledges conflict and resolves interpersonal issues; respects other opinions and provides and shares information; uses informal relationships for support and as a resource.

Generating new ideas & embracing change: Demonstrates openness to new ideas; adapts to and supports change; comes up with useful ideas to improve the way we do things

6) Delivering results: Is able to prioritize tasks and to plan and organize own work; delivers comprehensive results in an accurate, reliable, complete and timely manner; deals with obstacles and looks for solutions.

Educational background / Work experience

5 years of work experience (minimum)
Gathering and analyzing of market data (various industries)
Worked in an international company within a matrix organization
Graduate/MBA

Language Skills

Fluent in English (written and spoken)
Other languages (written and spoken) preferred

Computer Literacy

Good knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others)
Good knowledge of Customer Relationship Management tools, Microsoft Dynamic Tools

Date / Signature Employee

Date / Signature Line Manager

Date / Signature Matrix Manager

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com

Apply Now

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