vadodara gujarat fraud analyst Jobs – 2 Open Jobs Today

Recovery Analyst
Etech Global Services —Vadodara, Gujarat
- ₹23,000 - ₹32,000 a month
- Full-time
- In-person
- Communication skills
- Commuter assistance
- Health insurance
Quick apply
3d
Financial Analyst
Thakkar patel and Associates —Vasna Road, Vadodara, Gujarat
- ₹20,000 - ₹30,000 a month
- Full-time
- In-person
Quick apply

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Recovery Analyst

Etech Global Services -
Vadodara, Gujarat

Quick apply

Job details

Permanent | Full-time
₹23,000 - ₹32,000 a month
3 days ago

Benefits

Provident Fund
Commuter assistance
Leave encashment
Health insurance
Paid time off
Food provided
Paid sick time

Qualifications

Investment management
Tableau
Fraud prevention and detection
Time & attendance systems
Communication skills
Dealership experience

Full job description

Shift: Night/US Shift

Location: Vadodara, Gujarat (On-site)

Job type: Permanent/Full time

Role Summary

The Recovery Analyst will be responsible for managing recovery cases arising from fraud, alerts, RDRs, and chargebacks. The role focuses on supplier engagement to acquire waivers, ensure maximum financial recovery, and maintain accurate documentation and compliance. This position requires strong communication skills, structured follow-ups, and the ability to manage high-volume queues efficiently.

Key Responsibilities:

Case Management & Recovery

Handle recovery tickets generated from multiple sources, including fraud reviews, alerts, RDRs, and chargebacks.
Proactively contact suppliers to request waivers using a defined outreach strategy (calls and emails).
Follow the prescribed recovery workflow, including initial calls, follow-up emails, subsequent calls, and case closure.
Ensure timely follow-ups to maximize waiver approval and recovery outcomes.

Supplier Communication

Initiate outbound calls to suppliers to discuss recovery cases and negotiate waivers.
Send follow-up and confirmation emails summarizing discussions and outcomes.
Maintain professional and effective communication with external stakeholders.

Documentation & Tracking

Accurately document all interactions, outcomes, and waiver decisions in the ticketing system.
Update recovery status, financial adjustments, and transaction details in tracking tools.
Ensure records are complete, audit-ready, and compliant with internal standards.

Productivity & Quality

Manage daily workloads consisting of new cases and follow-ups.
Meet defined productivity targets while maintaining high documentation accuracy.
Adhere to SLAs, quality benchmarks, and compliance requirements.

Required Skills & Qualifications

Experience

0-1 years of experience in recovery, fraud operations, chargebacks, disputes, risk, or payments operations.
Experience handling supplier or merchant communication is preferred.

Skills

Strong verbal and written communication skills
Ability to manage high-volume queues with structured follow-ups
Good analytical and problem-solving skills
High attention to detail and documentation accuracy
Comfortable working with ticketing systems, spreadsheets, and internal tools

What We Offer:

Transportation allowance
Canteen Subsidy
Health Insurance
Tuition Reimbursement
Work-Life Balance Initiatives
Rewards & Recognition

Pay: ₹23,000.00 - ₹32,000.00 per month

Benefits:

Commuter assistance
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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