Vaikam Kerala Front office specialist Jobs – 1 Open Jobs Today

Reservation Executive
CGH Earth —Kochi, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
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11d

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Reservation Executive

CGH Earth -
Kochi, Kerala

Quick apply

Job details

Full-time
₹25,000 - ₹30,000 a month
11 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Flexible schedule
Food provided

Qualifications

Hospitality
Guest relations
Tourism
Upselling
Bachelor's degree
Hospitality Management
Hotel experience

Full job description

Job Description:

The Reservation Specialist – CGH will be responsible for managing reservations, guest inquiries, and booking coordination for a portfolio of boutique luxury properties with limited inventory. The ideal candidate should have a strong understanding of luxury hospitality reservations, guest engagement, and boutique property operations, with the ability to deliver seamless pre-arrival experiences.

Key Responsibilities:

Reservations Management:

Handle all reservation inquiries through phone, email, website, OTA platforms, and travel partners.
Process bookings accurately and efficiently while ensuring optimal inventory utilization.
Coordinate room allocations and stay arrangements for boutique properties with limited keys.
Ensure reservation details, guest preferences, and special requests are accurately updated in the PMS/CRM system.
Maintain real-time inventory and rate accuracy across all booking channels.

Guest Engagement & Experience:

Deliver personalized communication to guests before, during, and after booking confirmation.
Curate customized itineraries and recommend experiences, wellness activities, excursions, and local attractions.
Handle VIP guests and special occasion bookings with exceptional attention to detail.
Provide prompt responses to guest inquiries and ensure a high level of customer satisfaction.

Revenue & Yield Optimization:

Support revenue maximization through upselling experiences, packages, and extended stays.
Monitor occupancy trends and booking pace for assigned properties.
Coordinate with revenue and sales teams to manage promotions, offers, and rate plans.
Minimize booking errors, cancellations, and inventory mismatches.

Coordination with Property Operations

Liaise closely with property teams to ensure smooth guest arrivals and stay preparation.
Communicate guest preferences, dietary requirements, celebration requests, and operational notes.
Ensure operational readiness for arrivals, especially for exclusive-use or experiential stays.

OTA & Travel Partner Coordination

Coordinate with travel agents, DMCs, OTA partners, and corporate travel planners.
Respond to partner queries and maintain professional trade relationships.
Ensure booking confirmations, vouchers, and payment details are processed correctly.

Reporting & Administration

Prepare daily reservation reports, pickup reports, and occupancy updates.
Maintain accurate guest databases and booking records.
Assist in analyzing booking patterns and guest feedback for service improvement.

Education & Experience:

Bachelor’s degree in Hospitality Management, Travel & Tourism, or related field preferred.
2–5 years of experience in hotel reservations, front office, or guest relations.
Experience in boutique luxury hotels, wellness retreats, or experiential hospitality preferred.
Familiarity with low-inventory/high-personalization property operations is an advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Flexible schedule
Food provided
Health insurance
Leave encashment
Paid time off
Provident Fund

Work Location: In person

Quick apply

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