Vijayanagar Bengaluru Karnataka Patient relation officer pro Jobs – 2 Open Jobs Today

Patient Relation Officer -PRO
SANJEEVINI HOSPITAL —Mahalakshmipuram Layout, Bengaluru, Karnataka
- ₹10,283.61 - ₹44,163.25 a month
- Full-time
- 12th Pass
- Bachelor's degree
- In-person
Quick apply
PRO (Public Relation Officer)
Healing Hands Clinic Pvt Ltd —Whitefield, Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Travel
Quick apply
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Patient Relation Officer -PRO
SANJEEVINI HOSPITAL —Mahalakshmipuram Layout, Bengaluru, Karnataka
1–3 years of experience in hospital front office, patient relations, or PRO role. Ensure proper call etiquette, language, and professionalism.
₹10,283.61 - ₹44,163.25 a month
Quick apply
Public Relation Officer (PRO)
National Public School ITPL —Avalhalli, Karnataka
Act as a liaison between the school and universities, educational organizations, industry partners, and regulatory bodies to foster collaborations.
From ₹45,000 a month
Quick apply
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Patient Relation Officer -PRO

SANJEEVINI HOSPITAL
Mahalakshmipuram Layout, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹10,283.61 - ₹44,163.25 a month

Benefits

Provident Fund

Qualifications

Multilingual
12th Pass
Bachelor's degree
Healthcare management
Communication skills
Office experience

Full job description

Job DescriptionJob Title : Public Relations Officer (PRO)

Department : Patient Relations

Reporting To : Hospital Administrator / Operations Manager

Location : Ground Floor

Hospital Type : NABH Accredited Hospital

Job Purpose

To ensure smooth coordination and patient-friendly services across all ground floor departments by acting as a liaison between patients, attendants, doctors, and hospital staff, while maintaining NABH standards of quality, safety, and patient satisfaction.

Key Responsibilities1. General & Ground Floor Operations

Serve as the first point of contact for patients, attendants, and visitors.
Oversee daily operations of all ground floor departments.
Ensure smooth patient flow, queue management, and waiting area discipline.
Coordinate with housekeeping, security, and maintenance for cleanliness and safety.
Ensure proper display and communication of patient rights and responsibilities.
Maintain professional conduct and uphold the hospital’s image at all times.

2. Casualty / Emergency Department

Guide emergency patients and attendants promptly and calmly.
Coordinate with casualty doctors, nurses, and ambulance services.
Assist in admission formalities, consent processes, and documentation.
Manage crowd control and anxious attendants during emergencies.
Support medico-legal cases (MLC) as per hospital policy and legal guidelines.
Ensure emergency services comply with NABH patient-care standards.

3. Tele-Calling Department

Supervise tele-calling operations for appointments, follow-ups, and patient inquiries.
Ensure proper call etiquette, language, and professionalism.
Monitor call quality, response time, and patient communication.
Coordinate appointment schedules with OPD and consultants.
Handle escalated complaints received via tele-calling.
Ensure confidentiality and data privacy as per NABH norms.

4. OPD Department

Assist patients with OPD registration, consultation, diagnostics, and pharmacy guidance.
Coordinate OPD schedules and manage patient movement.
Communicate delays, changes, or rescheduling of doctor appointments.
Address OPD-related complaints and feedback.
Assist senior citizens, VIP patients, and differently-abled individuals.
Ensure OPD services align with NABH standards and patient satisfaction goals.

5. Billing Department

Guide patients and attendants on billing procedures and estimates.
Coordinate with billing staff for deposits, interim bills, and final discharge bills.
Address billing-related queries and resolve disputes professionally.
Assist in insurance/TPA and cashless claim coordination.
Ensure timely discharge by avoiding billing delays.
Maintain transparency and courteous communication regarding billing matters.

6. NABH & Quality Responsibilities

Adhere strictly to NABH guidelines related to patient rights, safety, and confidentiality.
Participate in NABH audits, mock drills, and quality improvement activities.
Support incident reporting and corrective/preventive action processes.
Promote patient feedback and satisfaction surveys.
Ensure proper documentation and compliance with hospital SOPs.

Required Skills & Competencies

Excellent verbal and written communication skills
Strong patient-handling and conflict-resolution abilities
Knowledge of hospital operations and NABH standards
Ability to work under pressure and handle emergency situations
Professional appearance, empathy, and courteous behavior
Multilingual skills preferred

Educational Qualification

Graduate in any discipline (Healthcare Management / Hospital Administration preferred)

Experience

1–3 years of experience in hospital front office, patient relations, or PRO role
Experience in NABH hospital preferred

Key Performance Indicators (KPIs)

Patient satisfaction scores
Complaint resolution time
OPD and billing coordination efficiency
Compliance with NABH standards
Feedback from clinical and administrative teams

Pay: ₹10,283.61 - ₹44,163.25 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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patient relation officer pro jobs in vijayanagar bengaluru karnataka

Patient Relation Officer -PRO

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