Citizen service executive Jobs

Executive- Operations-RTE
Indus Action —Agartala, Tripura
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- English
- Master's degree
- Analysis skills
- Health insurance
Business Development Manager
Mackay Marine —Mumbai, Maharashtra
- ₹13,00,000 - ₹20,00,000 a year
- Full-time
- English
- Business development
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
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AKSHAYA E CENTRE —Kottayam, Kerala
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- Full-time
- Microsoft Powerpoint
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11d
Executive/Sr.Manager-HR
Indus Action —Delhi, Delhi
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Master's degree
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Executive Assistant to the Founder
Zolve —Bengaluru, Karnataka
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Manager Store
Vodafone Idea —Guwahati, Assam
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Executive - Business Process Services, English & Exams
British Council —Noida, Uttar Pradesh
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Haleon —Bengaluru, Karnataka
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Continual Service Improvement & Innovation (CSI2) SME
General Dynamics Information Technology —Remote
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Manager-Store Manager
Vodafone Idea —Hyderabad District, Telangana
- Bachelor's degree
Executive - Business Channels (Community Deposit Specialist)
Hong Leong Bank —Bihar
- Full-time
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Manager - Field Executive
Vodafone Idea —Mysuru, Karnataka
- Bachelor's degree
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Admissions and Support Executive
YMGrad Associates —Okhla, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- In-person
- Communication skills
- Paid time off
- Flexible schedule
Quick apply
Manager -Collection & Retention Field
Vodafone Idea —Guwahati, Assam
- Microsoft Office
- Master's degree
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Customer Service Executive
Axis My India —Mumbai, Maharashtra
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
marketing manager/digital marketing ,manager
BELVAA SENIOR CARE —Bengaluru, Karnataka
- ₹30,000 - ₹90,000 a month
- Full-time
- Marketing
- Social media management
- Bachelor's degree
- Flexible schedule
Quick apply
1d
Customer Service Executive
SoOLEGAL Technologies —Sahibabad, Ghaziabad, Uttar Pradesh
- ₹10,024.52 - ₹35,211.32 a month
- Email
- Customer service
- English
- In-person
Quick apply
Customer Support Executive (CSE)
Arteva Group —Dehradun, Uttarakhand
- ₹12,000 - ₹18,000 a month
- Full-time
- Customer service
- English
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Quick apply
Product Manager - Salesforce
Thomson Reuters —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
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- Master's degree
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Executive- Operations-RTE

Indus Action -
Agartala, Tripura

Apply Now

Job details

Full-time
₹4,00,000 - ₹6,00,000 a year

Benefits

Health insurance

Qualifications

Bengali
English
Technical support
Master's degree
Analysis skills
Project management
Bachelor's degree

Full job description

Job Information

Date Opened

04/15/2026

Job Type

Full time

Industry

NGO/Social Services

Salary

4-6LPA

City

Agartala

State/Province

Tripura

Country

India

Zip/Postal Code

834001

Job Description

About Indus Action -

At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare happen as a 'Do-Tank.' We seek candidates who want to partner with the Sarkar (state) and Samaaj (communities) in serving our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families.

Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO), combined with our operating values of Listen.Act.Change. - We commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We also offer high cross-functional learning within the ecosystem. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!'

Position Summary -

Indus Action is looking for an Executive, Operations who can work with the Directorate of Elementary Education, Govt. of Tripura and drive the implementation of RTE 12(1)(c) in the state and ensure that children from vulnerable backgrounds can access quality education in private schools. A minimum of 1.5 years of commitment is expected from the person. The Executive, Operations will ensure technical support to the Department in the policy, process formulation and day-to-day execution support.

Role and Responsibilities (including KRAs)

As a Executive, Operations, you will be responsible for the following:
Set up or improvise the MIS system and use technology to ensure smooth policy implementation.
Lead operations in the state and ensure:
a) An increase in awareness levels of communities
b) An increase in the fill rate with the goal of 60% by the 2027 academic year
c) Improvement in the efficiency of implementation
Analyse RTE Sec 12(1)(c) implementation challenges within a state and provide customised solutions by working with the government, communities, and other non-government and private organisations. You will design these solutions with your expertise and existing Indus Action expertise and experiences.
Actively contribute through a network of partners to raise the general discourse in the country around Section 12(1)(c)
Manage operations (Designing and conducting campaigns, setting up processes with the government, application centre management, lottery, admissions, grievance redressal, etc.) within the allocated budget and ensure that goals are achieved with respect to the number of applications and enrollments, and all other projects as applicable.

Requirements

Knowledge and Technical Skills

A) Stakeholder Management (The following skills are preferred, but not compulsory):

Has led and managed multiple stakeholders (Govt. officials, schools, parents) through a project for 1+ year
Partnered with the government and built relations across different levels to drive large-scale projects for 1+ year

B) Project Management

End-to-end project management and delivery experience
Should be well-versed with the principles of designing thinking, planning and execution

C) Data & Technology

Capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother

Behavioural Competencies and Values

Citizen Focussed Mindset: place the vulnerable citizen at the centre of every action.
Entrepreneurial Energy: Own your time and resources to deliver solutions.
Dealing with Ambiguity: grace under pressure, progressive elaboration.
Growth Mindset: Every experience is an opportunity for growth.
Collaboration: build productive partnerships with both internal and external stakeholders

Education and Experience -

The applicant must have a Bachelor's degree; a Master's in Education/Public Policy/Social Science/Law is preferred.

Candidates from the operation states would be preferred.

Language: Can speak, write and read Bengali and English

Benefits

Compensation

The Executive will be compensated between INR 4-6 lacs per annum based on educational qualifications and past experiences. Other benefits include family Health Insurance, Professional Development Allowance, Travel Allowance, and EPF. Indus Action doesn’t provide laptops to employees; however, it bears certain technical maintenance costs, up to INR 12,000 per annum.

Apply Now

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