Job Title: Front Desk Receptionist
Department: Front Office / Out-patient Department
Reports To: Admin Manager
Location: Chennai Branch: Purasawalkam & sowcarpet
Job Summary: To act as the first point of contact for patients, visitors, and attendants at the hospital. The receptionist ensures smooth patient flow through the OPD and IPD, handles inquiries, schedules appointments, manages registration, and acts as a basic billing/insurance liaison and presents a welcoming and professional image of the hospital.
Key Responsibility:
· Greet patients, visitors, and attendants in a courteous and professional manner.
· Answer incoming phone calls, respond to emails/WhatsApp (if used), and route inquiries appropriately.
· Schedule appointments for doctors/consultants, diagnostics, follow-ups, and surgery pre-checks; update appointment calendars and remind patients as required.
· Maintain and update patient registration records, including personal, medical, and insurance information.
· Guide patients regarding consultation rooms, billing counters, diagnostic services, and other hospital facilities.
· Liaise with insurance/TPA for pre-authorisation/checks, collect necessary documents from patient, forward to billing/insurance dept.
· Maintain patient records/files (physical or electronic), ensure confidentiality, file properly, and archive as per hospital policy.
· Maintain waiting-area ambience: ensure cleanliness, arrangement of chairs, signage, and magazines, and ensure that the reception area is tidy and welcoming.
· Coordinate with doctors, nursing staff, and other departments to ensure smooth patient flow.
· Assist with administrative tasks such as filing, data entry, report preparation, and handling patient feedback.
· Maintain confidentiality of patient and hospital information.
· Work in a shift schedule (if the hospital has extended OPD hours) and hand over to the next shift receptionist with all necessary information.
Qualification:
· Bachelor’s Degree in Any Specialization.
Experience:
1. Overall: 3 years of experience in a front-office/reception role in a healthcare setting or similar patient-facing environment.
2. Relevant: 0-1 years of experience in a hospital/clinic reception or outpatient registration context.
3. Age: 22 – 25 yrs.
4. Freshers are welcomed.
4. Experience with managing front desk operations such as answering calls, scheduling appointments, maintaining patient records, and handling billing or payments.
5. Familiarity with electronic medical record systems and hospital management software.
6. Experience in handling patient inquiries empathetically and professionally, especially in hospital environments.
Soft Skills:
1. Effective Communication.
2. Customer Service Orientation: Polite, empathetic, and patient engagement.
3. Multitasking.
4. Organizational Skills: Keeping appointment logs, patient records, and administrative tasks orderly and accessible.
5. Attention to detail: In data entry, billing information, and handling patient documentation.
6. Problem-Solving.
7. Adaptability.
8. Professionalism.
9. Honesty in work is mandatory.
Technical Skills:
1. Appointment Scheduling.
2. Basic Medical Terminology.
3. Computer Proficiency.
4. Telephone Etiquette.
5. Billing and Payment Processing.
6. Record Management.
7. Front Desk Operations.
Pay: ₹11,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
