Quick Response
HR Vineel Raju
Mail - [email protected]
Whatsapp - 8977012090
Job Summary
The Credit Control Executive at Café Desire is a critical role responsible for the entire "Order-to-Cash" lifecycle. You will ensure 100% accurate and timely invoicing, efficient submission across diverse portals, and the rigorous collection of receivables across all business verticals. Your mission is to maintain a healthy cash flow, control credit exposure through proactive risk management, and provide high-quality MIS reporting to the leadership team.
What is Expected From You
(Key Responsibilities)
1. Invoicing Management (All Verticals)
● Generate high-accuracy invoices for:
○ Direct Credit Customers: Corporate, IT, Hospitals, and Manufacturing sectors.
○ Service Invoices & Tri-party Agreements.
○ GeM Sales (Government E-Marketplace).
● Ensure all invoicing is completed within strict timelines (T+1 / T+2 basis).
● Maintain absolute accuracy and completeness in all billing documentation.
2. Invoice Submission & Tracking
● Ensure timely submission of invoices through appropriate channels: Email, Customer Portals, or Physical Hard Copies.
● Systematically track acknowledgments and maintain foolproof submission records.
● Proactively resolve any discrepancies or rejections raised by customers to prevent payment delays.
3. Payment Collection & Receivables Management
● Conduct persistent follow-ups with customers to ensure the timely release of payments. ● Monitor receivables against agreed credit terms and maintain strict control over overdue accounts.
● Act as the primary point of contact to coordinate with internal stakeholders and customers to resolve billing or payment disputes.
4. Credit Control & Risk Management
● Monitor customer credit limits daily and ensure total compliance with company policies.
● Identify, highlight, and escalate cases of credit limit breaches immediately.
● Support management in decision-making regarding credit approvals and extensions.
● Communicate credit terms and limits clearly and professionally to all customers.
5. Professional Customer Communication
● Draft and execute professional email communications for:
○ Payment follow-ups and outstanding reminders.
○ Credit limit notifications.
● Maintain a structured, disciplined follow-up mechanism and escalate critical overdue cases to the Director/Accounts Head in a timely manner.
6. MIS, Reporting & Aging Analysis
● Prepare and share comprehensive reports including:
○ Customer-wise outstanding reports and Vertical-wise summaries.
○ Detailed Aging Analysis (0–30 / 31–60 / 61–90 / 90+ days).
○ Collection performance and efficiency reports.
● Provide data-driven insights on high-risk or chronically delayed accounts.
7. Compliance & Process Adherence
● Ensure all documentation complies with company policies, GeM norms, and tri-party billing requirements.
● Maintain organized and accessible records for audits and internal reviews.
Key Performance Indicators (KPIs)
● Timely Execution: Invoicing and submission within defined Turnaround Time (TAT).
● Collection Efficiency: Percentage of collections made within the agreed credit period.
● DSO Improvement: Measurable reduction in Days Sales Outstanding (DSO).
● Overdue Control: Minimizing the volume of receivables in the 60+ and 90+ day brackets. ● Accuracy: Maintaining zero or minimal billing errors and rejections.
Ideal Candidate (Requirements)
1. Education: Bachelor’s degree in Commerce (B.Com), Finance, or a related field.
2. Experience: 2–5 years of core experience in Credit Control or Accounts Receivable (AR).
3. Technical Skills: * Good understanding of billing processes, including the GeM platform. a. Proficiency in MS Excel (Advanced) and ERP systems.
4. Core Competencies: * Strong follow-up and negotiation skills.
a. High attention to detail and accountability.
b. Exceptional time management and financial discipline.
5. Communication: Excellent written and verbal communication skills for professional customer handling.
6. Preferred Background: Experience in B2B collections, service billing, or industries like FMCG and Vending.
Success Metrics
● Net Revenue Growth (Month-on-Month).
● Conversion Rate (CVR) improvement across the store.
● Average Order Value (AOV) increase through effective bundling/upselling.
● Revenue Per Visitor (RPV) optimization.
Why Join Café Desire?
A Culture of Growth: We believe in nurturing talent and providing continuous learning opportunities. Whether it’s skill enhancement, career progression, or leadership development, we empower our employees to reach their full potential.
Work with a Market Leader: Café Desire is a trusted name in the beverage vending industry, serving thousands of customers across industries.
By joining us, you become a part of a brand that is respected, innovative, and growing rapidly.
Recognition & Rewards: We celebrate our employees’ achievements, big and small. Our performance-driven culture ensures that your hard work is recognized and rewarded.
A Supportive Team: We foster a collaborative and positive work environment where teamwork, respect, and mutual support are at the core of our success.
Bringing Joy in Every Sip: As part of Café Desire, you’ll contribute to enhancing workplace experiences for countless businesses by delivering high-quality products and excellent customer service.
Career Growth Opportunities: We don’t just offer jobs; we offer careers! If you're looking for stability, career advancement, and a company that values your ambitions, you’ve come to the right place.
Be Part of Something Bigger: Join Café Desire and be part of a mission to redefine the way people enjoy their beverages, one cup at a time!
About the Company
Radiant Consumer Appliances Pvt. Ltd., the parent company of Café Desire, is a leader in the hot beverage vending industry, offering state-of-the-art coffee and tea vending machines along with premium-quality premixes. Since our inception, we have been revolutionizing workplaces by providing hassle-free, on-demand beverages that keep businesses running smoothly.
With a strong presence across India and expanding globally, Café Desire is known for its commitment to quality, innovation, and customer satisfaction. Our customers range from small businesses to large enterprises, and our goal is to deliver joy in every sip.
We are not just a brand; we are a community of passionate individuals dedicated to creating delightful customer experiences. If you’re looking for a career where your skills and enthusiasm will be valued, this is the place for you!
Visit us at www.cafedesire.co.in
Pay: ₹20,000.00 - ₹60,000.00 per month
Benefits:
Work Location: In person
