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Ops Support Specialist - C04 - Chennai / Pune

Citi -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Customer service
Fraud prevention and detection
Communication skills
Banking

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities:

Perform investigation of potential fraud activity on existing credit card accounts.
Respond to inbound client inquiries and assist with specific service-related requests and concerns
Provide solutions to client issues through the usage of all available resources under limited supervision
Complete assigned tasks in an accurate and timely manner
Consistently achieve individual and team performance targets
Contact card members to verify charges and recent activity to identify any potential fraud
Ensure a positive customer experience while
Determine specific verification procedures to be used in processing customer’s information
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

0-3 years relevant experience in Banking domain and card process.
The skill requirement is for fresher - Commerce graduates OR with a preference for 1-2 years of experience in the banking domain (card process).
Minimum 1 year of customer service experience is preferred
Ability to process both inbound and outbound client calls
High attention to detail with the ability to interpret data and organize information
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment

Education:

Commerce Graduation.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

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