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GCC-FSD- Analyst- Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Full Stack Developer (REMOTE)
Codelab Technologies —Remote
- ₹40,000 - ₹50,000 a month
- Full-time
- Remote
- ERP systems
- English
- AWS
Quick apply
International Business Development Manager
Xcelerate Business Advisory —Remote
- ₹60,000 - ₹1,00,000 a month
- Full-time
- Remote
- CRM software
- English
- Business development
- Health insurance
- Paid time off
Quick apply
IN_Manager PMO_GCC_Advisory_Bangalore
PwC —Bengaluru, Karnataka
- Full-time
- Master's degree
- Project management
- Bachelor's degree
9d
Sales & Marketing Manager
AVANA HOLIDAY EXPERIENCE WAYANAD —Bengaluru, Karnataka
- ₹20,000 - ₹1,00,000 a month
- Full-time
- Hybrid work
- Hospitality
- English
- Negotiation
Quick apply
Holiday & Visa Advisor
Zanaya Travels & Holidays LLP —Athani , Kochi, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Travel
Quick apply
Operations Executive
Valeo Wellbeing Technologies Private Limited —Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Business Administration
- Health insurance
- Paid time off
Quick apply
Head of Business Solutions GCC
WSP —Bengaluru, Karnataka
- Hybrid work
- Agile
- Leadership
- Communication skills
Manager-D&IT GCC Governance and Operations
Black & Veatch Family of Companies —Pune, Maharashtra
- Full-time
- PMP
- Engineering
- Analysis skills
- Health insurance
- Paid time off
8d
Partner - GCC Platform & Consulting
Zinnov —Koramangala, Bengaluru, Karnataka
- Research
- AI
- Leadership
Transition Specialist
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Business Development Manager (BDM)
NNA —Noida, Uttar Pradesh
- ₹35,000 - ₹50,000 a month
- Full-time
- Hybrid work
- CRM software
- Marketing
- Microsoft Office
- Flexible schedule
Quick apply
Logistics Transport Department Lead – GCC Operations
Hastenway Shipping LLC —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Business Administration
Quick apply
2d
Senior Full Stack Developer (REMOTE)
Codelab Technologies —Remote
- ₹75,000 - ₹80,000 a month
- Full-time
- Remote
- ERP systems
- English
- AWS
Quick apply
2d
Leader - GCC, People & Organization Advisory
Zinnov —Bengaluru, Karnataka
- Full-time
- Master's degree
- Project management
- Human resources
Technical Director, Digital GCC
Rockwell Automation —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Java
- Paid time off
8d
Deputy Director - Category Management
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Sales
3d
AVP Senior Program Manager
GCC India —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Computer Science
- PMP
9d
VP Mgr-Ratings & Research Support GCC
Moody's —Bengaluru, Karnataka
- Microsoft Excel
- English
- Research
Payroll Processor-GCC
Jobbycart Technologies —Coimbatore, Tamil Nadu
- ₹25,514.45 - ₹40,795.66 a month
- Full-time
- Microsoft Excel
- English
- Finance
- Health insurance
Quick apply
4d

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GCC-FSD- Analyst- Hyderabad

Deloitte -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
CRM software
Microsoft Excel
Software troubleshooting
Call center
B.Sc
B.Com
Technical support
Microsoft Office
Finance
Science
Bachelor's degree
Computer hardware
Computer Applications
Diploma
Leadership
BCA
Help desk

Full job description

Services Support Associate II, Contact Center

Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. The FSD team is an internal support line for Deloitte employees for multiple Geographies for Business Application Support. We support all types of calls concerning problems with business applications. FSD team differentiates itself from other Call Centers by way of its work culture which encourages delivering distinctive service and the Rewards and Recognition programs which encourage taking initiative. FSD expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be flexible to change.

Work you'll do

As a Services Support Associate II, Contact Center on the Finance Service Desk team, you will be responsible for providing internal application support to Deloitte professionals across multiple geographies.

Respond to incoming calls, chats, webforms, voicemails, emails, and fax requests from Deloitte employees.
Analyze and resolve incidents and service requests involving application software and hardware, or escalate issues to the appropriate support team.
Document incidents and support requests in the CRM tool and ensure tickets are closed or escalated appropriately.
Monitor ongoing issues, outages, and environment changes communicated through email and other internal channels.
Support performance expectations including customer satisfaction, contact quality, first call resolution, and schedule adherence.

The team

The Finance Service Desk (FSD) team provides internal business application support to Deloitte professionals across multiple geographies. The team helps resolve application and technology-related issues through a range of support channels while delivering a consistent service experience. Team members work in a fast-paced environment, collaborate across regions, and support service continuity for internal stakeholders.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

Bachelor of Science, Bachelor of Commerce, Bachelor of Computer Applications, other non-engineering graduation degree, or diploma
0-2 years of experience in help desk, contact center, service desk, or technical support
Experience using Microsoft Office applications, including Word, Excel, and PowerPoint
Knowledge of computer hardware, software, internet connectivity, and application performance
Experience documenting incidents or service requests in a ticketing or customer relationship management tool

Preferred:

Experience supporting users through multiple channels, including calls, chat, email, and webforms
Experience troubleshooting application access, software, or hardware issues
Experience working in a shift-based support environment

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352047

Apply Now

Refine Your Search

GCC-FSD- Analyst- Hyderabad

Full Stack Developer (REMOTE)

International Business Development Manager

IN_Manager PMO_GCC_Advisory_Bangalore

Sales & Marketing Manager

Holiday & Visa Advisor

Operations Executive

Head of Business Solutions GCC

Manager-D&IT GCC Governance and Operations

Partner - GCC Platform & Consulting

Transition Specialist

Business Development Manager (BDM)

Logistics Transport Department Lead – GCC Operations

Senior Full Stack Developer (REMOTE)

Leader - GCC, People & Organization Advisory

Technical Director, Digital GCC

Deputy Director - Category Management

AVP Senior Program Manager

VP Mgr-Ratings & Research Support GCC

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