Le meridien hotel Jobs

Assistant Front Office Manager
Marriott International, Inc —Navi Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
General Manager-Le Méridien Jaipur Resort & Spa
Marriott International, Inc —Jaipur, Rajasthan
- Weekend availability
- Bachelor's degree
- Business Administration
- Flexible schedule
Assistant Financial Controller (Hotel Backgroud only)
Marriott International, Inc —Ahmedabad, Gujarat
- Full-time
- No experience needed
- Finance
- Bachelor's degree
7d
Assistant Manager - Training
Marriott International, Inc —Goa, Goa
- Full-time
- Customer service
- No experience needed
- Bachelor's degree
4d
Mgr-Guest Services I
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Hospitality
- No experience needed
- 12th Pass
13h
AsstDir-Human Resources-B
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Human resources
- Business Administration
Assistant Marketing Manager
Marriott International, Inc —Dehradun, Uttarakhand
- Full-time
- Hospitality
- Sales
- Marketing
General Manager- Le Méridien Mahabaleshwar Resort & Spa
Marriott International, Inc —Unknown, Maharashtra
- Weekend availability
- Bachelor's degree
- Business Administration
- Flexible schedule
Human Resources Manager
Marriott International, Inc —Jaipur, Rajasthan
- Full-time
- 12th Pass
- Human resources
- Business Administration
Assistant Front Desk Manager
Marriott International, Inc —Surat, Gujarat
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Assistant Manager-Guest Relations
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Hospitality
- No experience needed
- 12th Pass
13h
Mgr-Front Office I
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- 12th Pass
- Front desk
5d
Assistant Food & Beverage Manager
Marriott International, Inc —Ahmedabad, Gujarat
- Full-time
- 12th Pass
Sous Chef
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Communication skills
Engineer I
Marriott International, Inc —Amritsar, Punjab
- Full-time
- Carpentry
- 12th Pass
- Supervising experience
10d
Assistant Restaurant Manager
Marriott International, Inc —Ahmedabad, Gujarat
- Full-time
- 12th Pass
- Restaurant
Engineering Associate - Electrician
Marriott International, Inc —Goa, Goa
- Full-time
- Carpentry
- 12th Pass
- Supervising experience
Assistant Manager - Sales
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- No experience needed
- Bachelor's degree
11d
Rooms Division Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Front desk
- Guest services
5d
Housekeeping Associate
Marriott International, Inc —Goa, Goa
- Full-time
11d

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Assistant Front Office Manager

Marriott International, Inc -
Navi Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26062745
Job CategoryRooms & Guest Services Operations
LocationD-33, Navi Mumbai, Maharashtra, India, 400703
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

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