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Student Success Associate

Chess Gaja -
Remote

Quick apply

Job details

Permanent | Full-time
₹17,000 - ₹19,000 a month

Benefits

Flexible schedule

Qualifications

Customer service
English
Master's degree
Bachelor's degree

Full job description

Student Success Associate — Remote | Chess Gaja Work directly with a Grandmaster. Serve students across 40+ countries. Build a career from home.

Who This Role Is Built For

This is not a generic customer support job. This role is for someone who genuinely loves chess — or wants to build a real remote career in a mission-driven global organization — and for whom stability, purpose, and professional growth matter more than chasing the next offer.

If you are a chess enthusiast, a homemaker returning to professional life, or a fresher from a Tier-2/Tier-3 city looking for a credible long-term remote career — we built this role for you.

About Chess Gaja

Chess Gaja is a global online chess academy founded by Grandmaster Priyadharshan Kannappan, serving students across 40+ countries. We combine world-class chess coaching with structured operations and automation — and we want people who want to grow with us for the long term.

What You Will Do

Manage parent and student communication via WhatsApp Business and email across global time zones
Send payment reminders, class updates, and performance reports on a strict weekly schedule
Coordinate feedback between 40+ coaches and parents with accuracy and empathy
Maintain 100% accurate records in Zoho CRM — if it isn't logged, it didn't happen
Be the first point of contact that makes every Chess Gaja family feel supported and seen

You Will Thrive Here If

You have a basic love for chess (1000+ rating on Chess.com or Lichess is a plus — not mandatory)
You write professional, polite English fluently — grammar matters here
You are comfortable using tools like ChatGPT, Sheets, and Zoho without needing hand-holding
You want a long-term remote career, not a 3-month stepping stone
You take pride in process, follow-up discipline, and doing small things with consistency
You have a reliable laptop, mobile, and 50+ Mbps internet connection at home

What We Offer

₹17,000 – ₹19,000 monthly take-home (Includes a yearly retention bonus as part of the compensation)
100% permanent remote — no commute required
Direct mentorship exposure to a Grandmaster and global operations
Hands-on mastery of Zoho One — one of the most in-demand business automation suites
A stable, structured team that respects your time and contributions

Important Terms (Please Read Before Applying)

Working Hours: 9:00 AM – 6:00 PM

(Other shifts such as 5:00 AM – 2:00 PM or 12:00 PM – 9:00 PM may be assigned after probation)

Working Days: Monday to Saturday
Weekly Off: Sunday
3-month probation period applies when you join
Post-probation: 2-month notice period required for resignation
You must own your own laptop and mobile and have a reliable 50+Mbps home internet setup
This is our current leave policy - https://workdrive.zohoexternal.in/external/04a4811f48c16dcc8e85ad7f1e80f32630f47ae0120c3cd4bb048572f17733ed
We are looking for immediate joiners only

How to Apply

Please apply through Indeed. Note: You will be required to answer 3-4 screening questions as part of your application. Candidates who skip these or provide incomplete answers will be automatically disqualified.

Job Type: Full-time

Pay: ₹17,000.00 - ₹19,000.00 per month

Benefits:

Flexible schedule

Application Question(s):

In 2–3 sentences, explain what you understand about the Student Success Associate role at Chess Gaja.
Why are you applying for this role at Chess Gaja?

(Minimum 80 words)

A parent has not responded to your last two WhatsApp follow-ups regarding a pending payment.

What would you do next? Please list 3–4 clear steps.

This role involves daily reminders, tracking, and follow-ups.

What helps you stay consistent and focused when work becomes repetitive?

Have you read the full job description carefully, including the section “Who this role is NOT for”? Type only Yes or No as answer
Is there anything else you would like us to know about how you work or what you expect from this role?
Can you bring your own device? (Laptop and Mobile Phone)
Do you have or have the ability to get Internet connection with an upload and download speed above 50Mbps?
This is a remote role. However, candidates based in or around Madurai are preferred, as occasional visits to our registered office may be required for training, meetings, or coordination.
Do you play Chess? If yes, please provide your Chess.com/Lichess username and current rating. (Type 'No' if you don't play).

Education:

Bachelor's (Required)

Work Location: Remote

Quick apply

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