Premium support engineer Jobs

Premium Support Engineer- Exstream
OpenText —Bengaluru, Karnataka
- Azure
- Oracle
- Java
Premium Support Engineer (Documentum)
OpenText —Mumbai, Maharashtra
- Azure
- Oracle
- Salesforce
Premium Support Engineer- Fortify
OpenText —Bengaluru, Karnataka
- Azure
- Oracle
- DevOps
Technical Support Engineer
DHL —Chennai, Tamil Nadu
- Hybrid work
- Oracle
- Software troubleshooting
- English
- Health insurance
Premium Support Engineer
OpenText —Bengaluru, Karnataka
- Azure
- Oracle
- Salesforce
Software Engineer II - Cloud Support and Operations - AWS
Warner Bros. Discovery —Bengaluru, Karnataka
- Full-time
- Java
- AWS
- Bachelor's degree
DevOps Engineer
DHL —Andhra Pradesh
- Hybrid work
- Azure
- DevOps
- English
- Health insurance
Senior System Support Specialist
DHL —Indore, Madhya Pradesh
- Hybrid work
- Azure
- Software troubleshooting
- English
- Health insurance
Technical Support Engineer L1
Global Safety Systems —Jayanagar, Bengaluru, Karnataka
- ₹1,80,000 - ₹2,16,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
Technical Support Engineering
DHL —Chennai, Tamil Nadu
- Hybrid work
- Oracle
- English
- Java
- Health insurance
Technical Support Engineer – Voice and Email
Movate —Chennai, Tamil Nadu
- Night shift
- Computer Science
- Sales
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Product Support Engineer
Atomicwork Inc —Bengaluru, Karnataka
- Azure
- Customer service
- SQL
- Paid time off
- Paid sick time
Quick apply
Associate DevOps Engineer
DHL —Chennai, Tamil Nadu
- Hybrid work
- DevOps
- English
- APIs
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Technical Customer Support Engineer - India
ClickHouse —Delhi, Delhi
- Remote
- Azure
- English
- SQL
Technical Support Engineer, Senior 1
Progress —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
- Paid time off
Premium Support Engineer
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- DevOps
- Bachelor's degree
20h
Data Engineer
Ralph Lauren —Bengaluru, Karnataka
- Hospitality
- Azure
- ERP systems
12d
Quality Engineer
Aaryan Devcons Private Ltd —Alibag, Maharashtra
- ₹30,000 - ₹55,000 a month
- Full-time
- Civil engineering
- Bachelor's degree
- Construction
Quick apply
Application Security Engineer
Atomicwork Inc —Bengaluru, Karnataka
- Java
- SQL
- AWS
- Paid time off
- Paid sick time
Quick apply
Product Support Engineer - Righthub
Anaqua —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Java
Quick apply

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Premium Support Engineer- Exstream

OpenText -
Bengaluru, Karnataka

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Job details

Qualifications

Azure
Operating systems
Oracle
XML
C#
Microsoft SQL Server
.NET
Web servers
Java
SOAP
Firewall
AWS
Bachelor's degree
REST
APIs
Customer support
Web services
JSON
Communication skills
Python

Full job description

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:
We're looking to welcome a Premium Support Engineer to our growing team, with advanced technical skills on OpenText Exstream and xPression. You will work on our customer's complex software environments and provide technical support to customers who are developing their solutions. You will ensure customers get the highest level of business value and are satisfied with the products and technical support they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Engineer is to provide the highest level of personalised technical support to ensure customers are successful with their OpenText Documentum solutions. This is achieved by building trust, focusing on value, and going the extra mile to ensure customer satisfaction.

What the role offers:

Be the customer's single point of contact for support incidents opened for a specific product center.
Develop an in-depth understanding of your customer’s environment and implementation& develop a strong working relationship with customers.
Leverage deep technical expertise and knowledge of your customer’s environment to resolve incidents more efficiently.
Provide timely updates on open incidents& coordinate with other OpenText experts as needed to expedite timely resolution.
Apply best practices to help our customers minimize operational risks and avoid common pitfalls.
Provide periodic supportability assessments& offer technical support mentoring to increase the customer's knowledge.
Understand the operational profile of your customer's environment to improve the support that OpenText delivers.
Act as a strategic partner in developing plans to proactively improve and maintain the customer's software investment.

What you need to succeed:

Advanced knowledge of OpenText Exstream and xPression.
Excellent problem solving and troubleshooting skills.
General knowledge of programming languages like Java, C#, Python
Working knowledge of database systems such as Oracle, SQL Server, and/or PGSQL databases, network architecture, firewalls, extranet security, virtual environments, backup and high available structures.
General knowledge of web servers, browsers and other internet applications.
Solid understanding of Operating System platforms, Storage platforms, different database products, cloud deployment providers (AWS, Azure, GCP), Application build platforms.
Good knowledge of Data& Integration Technologies: REST APIs, SOAP Web Services, JSON, XML Schema (XSD)
Strong relationship and team building skills, with the ability to negotiate and resolve conflict.
Great communication, coordination, collaboration skills, and ability to navigate complex, matrixed organizations.
Bachelor’s degree preferred or Associate degree holder (technical field) with previous working experience in a customer support environment.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Apply Now

Refine Your Search

Premium Support Engineer- Exstream

Premium Support Engineer (Documentum)

Premium Support Engineer- Fortify

Technical Support Engineer

Premium Support Engineer

Software Engineer II - Cloud Support and Operations - AWS

DevOps Engineer

Senior System Support Specialist

Technical Support Engineer L1

Technical Support Engineering

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Product Support Engineer

Associate DevOps Engineer

Technical Customer Support Engineer - India

Technical Support Engineer, Senior 1

Premium Support Engineer

Data Engineer

Quality Engineer

Application Security Engineer

Product Support Engineer - Righthub

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