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Services Senior Manager - Service Delivery Management

Baker Hughes -
Gurugram, Haryana

Apply Now

Job details

Full-time
8 days ago

Qualifications

Profit & loss
Bachelor's degree
Communication skills

Full job description

Services Senior Manager - Service Delivery Management

Would you like to take ownership of delivering an exceptional service to our customers?

Are you passionate about building relationships and ensuring customer success?

Partner with the best

As a Senior Service Delivery Manager, you will ensure that we maximize our short- and long-term revenue, profit and cash collection opportunity by ensuring flawless execution. You will oversee the on-time delivery, contract adherence and payment for our customers. You will coordinate job activities across organizational boundaries to ensure we deliver to our customers.

As a Senior Service Delivery Manager, you will be responsible for:

Ensure all activities are carried out according to our non-negotiables and our cultural pillars
Collaborate with sales/communications teams as well as direct interaction with customers for assigned area to understand the activity forecast (volume and complexity).
Ensure flawless execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity and by developing Quality plans in line with our job cycle process.
Ensure that the team fully understand the contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed.
Oversee the budget and P/L for the area of responsibility.
Develop team in line with competency and training programs for their respective positions as well as future career plans
Own the Business for Drilling Services in the country of assignment, including fully accountable for the service delivery, HSE and Financial performance of the Product Line in the country.

Fuel your passion

To be successful in this role you will:

Bachelor's degree from an accredited university or college
Minimum of 10 years' experience in Drilling Services
Two years of P&L experience is preferred
Strong understanding of field services protocols and process
Previous expertise in a similar service delivery role
Be an experienced problem solver, with a methodical approach to solving complex customer issues
Demonstrate good communication skills and the ability to work well in a team

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Normal office hours but will need to be on call for client needs

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs.
Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Senior Manager - Service Delivery ManagementAbout Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Apply Now

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