Senior specialist Jobs

Senior Specialist, Customer Relations
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- Weekend availability
- Remote
- CRM software
- Customer service
- English
- Paid time off
- Work from home
Quick apply
Senior Operational Excellence Specialist
SimCorp A/S —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Agile
- Flexible schedule
Senior Training Specialist
Careers at Tide —Hyderabad, Telangana
- Remote
- Google Suite
- English
- Microsoft Office
Quick apply
1d
Specialist/Senior Specialist, Trustee Operations
Altisource —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Operations Excellence Specialist - Senior
Cummins Inc. —Unknown, Maharashtra
- Bachelor's degree
- Continuous improvement
- Manufacturing
14d
Global Benefits Senior Specialist
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Health insurance
Senior Sourcing Specialist - Procurement
Kenvue —Bengaluru, Karnataka
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Senior Ops Specialist
Fortive —Bengaluru, Karnataka
- Oracle
- Customer service
- English
Senior Recruitment Specialist
Knack Consulting Services Pvt Ltd —Remote
- Remote
- Recruiting
- Work from home
Quick apply
Senior Specialist
JK Tech —Bengaluru, Karnataka
Senior Project Manager
Maker Lab —Bengaluru, Karnataka
- Remote
- B.Sc
- English
- Project management
Quick apply
1d
Transition Specialist
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
People & Culture Senior Specialist - Experience & Performance
Baker Hughes —Pune, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Project management
- Flexible schedule
9d
Implementation Specialist (IN), Senior
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- Salesforce
- SQL
- Bachelor's degree
Senior Specialist
Mastercard —Pune, Maharashtra
- Full-time
- Oracle
- Finance
- Bachelor's degree
Inside Sales Specialist - Remote | International Sales
Exploring Infinites —Remote
- ₹4,00,000 - ₹6,00,000 a year
- Part-time
- Remote
- Sales
- Marketing
- Salesforce
- Cell phone reimbursement
Quick apply
Financial Analysis Senior Specialist
NTT Ltd —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Senior Payments Specialist
Zenoti —Hyderabad, Telangana
- Communication skills
Quick apply
3d
Senior Project Manager
InvenTel —Remote
- Full-time
- Remote
- Marketing
- Social media management
- Analysis skills
Quick apply
2d
Senior Cloud Specialist
Hyland Software —Remote
- Rotational shift
- Remote
- Salesforce
- AWS
- Bachelor's degree

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Senior Specialist, Customer Relations

Rosotravel -
Remote

Quick apply

Job details

Full-time

Benefits

Paid time off
Work from home

Qualifications

CRM software
Customer service
English
E-Commerce
Project management
Quality control
Mentoring
Direct sales
Communication skills
Analytics

Full job description

Rosotravel – We create outstanding memories!

Can you maintain a 97% customer satisfaction rate across 100+ cities worldwide?

Honestly, it’s tough because you can’t predict everything in travel. A local driver gets stuck in traffic, sudden roadworks block the meeting point and guests can't find their guide – it happens. We don't need someone who panics or waits for permission to act. We need someone who just stays calm, makes a quick decision, and fixes the issue on the spot.

About us:

Since 2017, we have been creating outstanding memories for travelers worldwide. Our footprint spans Europe, the Americas, Asia, Australia, and Africa, with a strong network of local partners. Having welcomed over 400,000 clients, we know that success lies in the details. We operate 100% remotely, valuing expertise over presence.

Role Overview:

As our Senior Specialist, Customer Relations, you won't just be following a manual – you’ll be helping us write it. You will take real ownership of the entire guest journey across 100+ cities worldwide, ensuring everything runs beautifully from the moment a tour is booked until the traveler goes home with great memories.

Your Responsibilities:

Crisis Management: Independently handling the emergency support line and making autonomous, high-stakes decisions to safeguard customer experience.
CSAT Metrics: Actively monitoring customer satisfaction metrics and executing swift post-sales interventions to proactively prevent negative feedback.
Negotiations & Mediation: Directly resolving complex customer disputes and negotiating alternative solutions or compromises to ensure service delivery.
Vendor Relationship Management: Overseeing relations with key vendors and negotiating operational improvements, better availability, or exclusivity terms.
SOPs & Playbooks: Independently drafting, updating, and implementing standard operating procedures (SOPs) and tactical playbooks for Customer Service and claims.
Training & Onboarding: Co-designing onboarding frameworks and professional career pathways while training Junior staff on core operational standards and soft skills.
Analytics & Reporting & Optimization: Analyzing performance trends (CSAT and other CX metrics, claims, sales), delivering comprehensive data reports, and implementing actions to improve efficiency and service quality.
Project Management: Designing and managing internal projects from concept to execution, ensuring cross-functional alignment on product and pricing changes, coordinating shift workflows, distributing tasks to Junior team members, and maintaining strict quality control across all deliverables.

Required Skills and Experience:

At least 5 years of experience in B2C customer service operations – back-office and process-driven roles.
Experience working within companies and with clients across Europe and/or North America.
Experience working with external partners or vendors: Ability to coordinate with third-party suppliers, manage operational relationships, and negotiate practical solutions to ensure smooth service delivery.
Exceptional independence and priority management: Proven ability to manage your own workload, make quick, high-stakes decisions autonomously, and take full ownership of tasks.
Experience working with customer service KPIs and performance metrics (e.g. CSAT, claims, sales): Ability to monitor results, identify trends, and proactively implement improvements based on data.
Analytical thinking & problem-solving: Experience to move from identifying process bottlenecks or data trends to implementing end-to-end solutions/improvements.
Fluency in English (C1 level) in both spoken and written communication (essential for international client and partner relations).
Digital Toolbelt: Practical knowledge of Google Workspace and project management tools (e.g., ClickUp).
Excellent communication and mentoring skills: Ability to share knowledge, train others, or create onboarding materials.
Resilience and composure: Ability to work efficiently under time pressure and handle crisis situations smoothly.

Nice to have:

Experience in e-commerce (across both services and retail), with direct exposure to B2C customer operations.
Experience in the travel and tourism industry, with a solid understanding of customer needs, booking processes, and day-to-day operations within the sector.
Hands-on experience with CRM systems (e.g., Zoho).

Availability and tools:

Fast and stable internet connection and reliable equipment for remote work.
Availability to work shifts between 8:00 AM– 4:00 PM and 10:00 AM–6:00 PM CET/CEST, including two weekends per month and public holidays.
Own mobile phone with a SIM card; costs will be reimbursed with the first monthly salary payment.

We offer:

Remote work,
Yearly performance-based bonus,
Paid time off (20 vacation days per calendar year),
Professional development in a rapidly growing company.

Recruitment process:

Meeting with HR
Live Recruitment Assignment
Meeting with the Manager

Benefits:

Work from home

Application Question(s):

What are your salary expectations (INR/month)?
Do you have experience working within companies and with clients across Europe and/or North America? State the workplace.

Experience:

Customer service: 5 years (Required)

Work Location: Remote

Quick apply

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