Tm management services & inspection Jobs

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CP HR Services Pvt.Ltd —Chakan, Pune, Maharashtra
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Quick apply
Transport Executive
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TM - Compliance (Support, Insurance & Wealth)
Aditya Birla Group —Maharashtra
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TM-Mgr-GO Central-Thane

Aditya Birla Group -
Maharashtra

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Job details

Qualifications

Knowledge management
Customer service
Microsoft Office
Bachelor's degree
Customer relationship management
Process management

Full job description

Designation:

Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services

Job Description:

Job Purpose

To ensure seamless end-to-end transaction processing with high accuracy, superior customer experience, regulatory compliance, and effective stakeholder management. The role is responsible for maintaining operational efficiency, managing audits and inspections, driving process improvements and automation, and supporting team development initiatives.

Key Responsibilities

1. Transaction Processing & Operational Excellence

Ensure end-to-end transaction processing within defined Turn Around Time (TAT) benchmarks.
Maintain high accuracy standards while processing all types of transactions related to Group Credit Life.
Adhere to regulatory guidelines, internal policies, and operational procedures.
Monitor productivity metrics and ensure achievement of operational targets through CRM tools and monthly reporting.
Identify operational gaps and implement corrective actions to improve service delivery.

2. Stakeholder & Customer Management

Deliver superior customer experience through timely and effective resolution of customer queries and complaints.
Ensure all customer queries and complaints are addressed within defined timelines.
Collaborate closely with Sales, SFT, and internal stakeholders to drive smooth coordination and customer satisfaction.
Conduct regular stakeholder meetings for end-to-end coordination and issue resolution.
Build and maintain strong relationships with internal and external stakeholders.

3. MIS Reporting & Service Delivery

Prepare and submit accurate MIS reports within stipulated timelines.
Develop and maintain standardized reporting mechanisms and dashboards.
Analyze operational data and provide actionable insights for business improvement.
Ensure all customer communications and responses are delivered within service standards.
Track service metrics and continuously improve operational performance.

4. Compliance, Audit & Process Automation

Ensure adherence to compliance requirements across all operational activities.
Support internal and external audits by providing required data and documentation within agreed timelines.
Ensure timely closure of audit observations and regulatory inspection findings.
Monitor and manage mock inspections and compliance reviews.
Identify opportunities for process improvements and automation.
Drive automation initiatives, including sub-process automation, to enhance operational efficiency and reduce manual intervention.

5. Team Development & Knowledge Management

Identify team training needs and conduct regular training sessions.
Ensure adequate skill development and capability enhancement for team members.
Facilitate knowledge sharing and cross-training within the team.
Create process backups and ensure continuity for all critical activities.
Promote a collaborative and high-performance work environment.

Key Performance Indicators (KPIs)

Transaction processing within defined TAT
Accuracy and productivity levels
Query and complaint resolution timelines
Stakeholder satisfaction scores
Timely and accurate MIS reporting
Audit and compliance adherence
Process improvement and automation initiatives
Team development and knowledge management effectiveness

Required Skills & Competencies

Strong operational and process management skills
Excellent stakeholder management and communication abilities
Analytical and MIS reporting capabilities
Knowledge of compliance, audit, and regulatory frameworks
Problem-solving and process improvement mindset
Team handling and training capabilities
Proficiency in CRM tools and MS Office applications

Preferred Qualification & Experience

Graduate/Postgraduate in any discipline
Relevant experience in Operations, Customer Service, Insurance Operations, or Process Management
Experience in handling audits, MIS reporting, and stakeholder management preferred

Apply Now

Refine Your Search

TM-Mgr-GO Central-Thane

Assistant Vice President, Transaction Monitoring & Investigations Specialist

Consultant - Mergers & Acquisitions

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Transport Executive

QC cum Production Manager

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TM - Compliance (Support, Insurance & Wealth)

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