Electronic City Bengaluru Karnataka Customer service analyst Jobs – 2206 Open Jobs Today

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Internal Control & Assurance PMO Analyst

Booking Holdings
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Jira
Programme management
PMP
SOX
Tableau
SQL
Analysis skills
Project management
JavaScript
Risk management
Project implementation
APIs
ServiceNow
Agile
Python
PRINCE2 Certification

Full job description

Role Description:

About Us :

Booking Holdings India is a Center of Excellence based in Bangalore, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.

As part of our Booking Holdings India team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

About The Role :

We are seeking a proactive Program Management Analyst to support and coordinate the Internal Controls & Assurance team across multiple work-streams spanning the end-to-end audit lifecycle—from planning and walkthroughs to testing, issue management, and final reporting. The role involves close collaboration with the onshore team in Amsterdam, Netherlands, ensuring seamless execution of SOX compliance activities across phases.

This position combines strong program coordination with analytical capabilities to enhance reporting, improve operational efficiency, identify trends, and enable data-driven decision-making. The individual will play a key role in driving timelines, managing dependencies, supporting stakeholder communication, and providing visibility into audit progress and risks.

A successful Program Management Analyst brings a dynamic and adaptable approach, with the ability to navigate ambiguity and operate effectively in a fast-paced, evolving environment. The role requires strong collaboration across cross-functional teams, effective stakeholder management, and the ability to balance multiple priorities while maintaining a high standard of quality and delivery

Responsibilities :

Program Coordination: Manage and oversee SOx audit coordination activities across all phases of the audit lifecycle, including but not limited to scoping, walkthrough scheduling, evidence request coordination, testing, issue mitigation, and remediation. Provide regular updates on project progress, outcomes, and key milestones.
Cross-Functional Collaboration: Work closely with internal teams across the three lines of defense and external auditors to ensure seamless execution of the SOx audit process. Foster collaboration to address challenges and streamline workflows.
Dashboard and Data Visualization: Proficiency in designing/ supporting in creating interactive and visually impactful dashboards using tools like Tableau or JIRA dashboards to provide real-time insights into program testing status progress and critical metrics.
Process Improvement: Identify and implement opportunities to enhance ways of working with both internal and external stakeholders, driving efficiencies and ensuring a more streamlined process.
Decision Enablement: Support team members and leaders in making informed decisions by creating detailed reports, dashboards, and professional presentations. Tailor communications to effectively deliver status updates, testing cycle outcomes, and key findings to diverse stakeholder audiences.
Technical Skills (Good to Have): Experience with SQL, AppScript, Python, Google APIs, or JavaScript, particularly in projects where these tools are leveraged to enhance productivity, automate tasks, or improve reporting workflows.

Qualifications :

4 to 6 years experience with a proven track record in project management or PMO roles. Familiarity with audit projects/SOX audits is essential

Audit and Risk Management Insight: Knowledge of audit lifecycles, risk and internal control frameworks, testing methodologies, and regulatory standards is advantageous.
Data & Reporting Analytics (Tableau): Hands-on experience (or strong interest) in building dashboards using Tableau or similar tools. Ability to translate raw data into actionable insights, track KPIs, identify trends, and support decision-making.
Technical Proficiency: Prior experience or willingness to learn tools such as AppScript, Google APIs, or JavaScript. Experience in working with JIRA, including familiarity with dashboards and workflows.
Strong Program Management and Analytical Skills: Demonstrates exceptional focus, attention to detail, and a results-driven approach to deliver high-quality outcomes.
Effective Communication and Stakeholder Management: Proven ability to engage and collaborate with audit teams, senior management, and other key stakeholders to align objectives and ensure seamless project execution.
Experience in Multinational Environments: Extensive experience working in dynamic, fast-paced MNCs, thriving under pressure while adapting to evolving priorities.
Reporting and Presentation Skills: Skilled in creating comprehensive reports, status trackers, and presentation packs tailored for senior leadership. Familiarity with project management tools (JIRA, Service Now) to enhance productivity and transparency.
Problem-Solving and Adaptability: Pragmatic, solutions-oriented mindset with a proactive approach to overcoming challenges independently.
Customer Focus and Results Orientation: Dedicated to delivering value-driven results with a keen focus on customer satisfaction.
Virtual and Cross-Functional Collaboration: Demonstrates the ability to effectively work and communicate in virtual environments with geographically dispersed teams.
Certifications : PMP, PRINCE2, Agile Project Management, or equivalent certification preferred.

Apply Now

Refine Your Search

customer service analyst jobs in electronic city bengaluru karnataka

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