Kolkata, West Bengal Remote Jobs – 165 Open Jobs Today

Customer Support Agent
Gusti Leder GmbH —Kolkata, West Bengal
- ₹20,000 - ₹35,000 a month
- Remote
- Microsoft Access
- Customer service
- English
- Work from home
Junior JavaScript Developer - Remote work
BairesDev —Kolkata, West Bengal
- Remote
- English
- JavaScript
- HTML
- Work from home
- Flexible schedule
DevOps Engineer - Remote Work
BairesDev —Kolkata, West Bengal
- Remote
- English
- Communication skills
- Work from home
- Flexible schedule
Team Lead - Customer care
Capgemini —Kolkata, West Bengal
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
Tele Marketing & Data Entry
International Olympiad Academy —Kolkata, West Bengal
- ₹8,863.49 - ₹29,045.63 a month
- Full-time
- Remote
- CRM software
- Salesforce
- English
- Cell phone reimbursement
Quick apply
Proctor – Exam Monitoring Specialist – Customer Service (Education Support) – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Remote
- Google Suite
- Customer service
- Bachelor's degree
HUMAN RESOURCE RECRUITER
ARBEIT INFORMATION TECHNOLOGY —Kolkata, West Bengal
- ₹18,000 - ₹22,000 a month
- Full-time
- Remote
- English
- Recruiting
- Work from home
Quick apply
Ai Product Trainer
House Of Edtech —Kolkata, West Bengal
- ₹3,00,000 - ₹6,00,000 a year
- Weekend availability
- Microsoft Powerpoint
- CRM software
- B.Sc
- Work from home
Quick apply
Academic Technical Writer
Floatingchip Internet Technology —Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Remote
- English
- Java
- C++
- Paid holidays
- Work from home
A3 Process Associate - Customer care
Capgemini —Kolkata, West Bengal
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
1d
Telecaller Executive – Work From Home
Candidate Express Pvt Ltd —Kolkata, West Bengal
- ₹5,000 - ₹15,000 a month
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
- Work from home
- Flexible schedule
Quick apply
8d
.NET + React Developer - Remote Work
BairesDev —Kolkata, West Bengal
- Remote
- English
- Work from home
- Flexible schedule
Drawing Teacher
Sketch Mall Art Academy —Kolkata, West Bengal
- ₹8,000 - ₹15,000 a month
- Full-time
- Remote
- English
- Master's degree
- Bachelor's degree
- Work from home
Quick apply
Senior Java Technical Support Engineer - Remote Work
BairesDev —Kolkata, West Bengal
- Weekend availability
- Remote
- Software troubleshooting
- English
- Java
- Work from home
- Flexible schedule
Digital Executive Development
Creat a new brand post —Kolkata, West Bengal
- ₹10,000 - ₹33,000 a month
- Part-time
- Customer service
- English
- 12th Pass
- Work from home
- Flexible schedule
Quick apply
5h
Junior Academic Research Associate
The Teachief Academy —Kolkata, West Bengal
- ₹12,000 - ₹14,000 a month
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Field Sales Representative
Lazot Technologies Pvt Ltd —Kolkata, West Bengal
- ₹10,000 - ₹30,000 a month
- Part-time
- Sales
- Business development
- Internship
- Work from home
- Flexible schedule
Quick apply
3d
Semi Senior React Developer - Remote Work
BairesDev —Kolkata, West Bengal
- Remote
- English
- APIs
- Agile
- Work from home
- Flexible schedule
International Outbound Sales Specialist (Work from Home)
GLOBURN Resource Management Pvt Ltd —Kolkata Mint, Kolkata, West Bengal
- ₹11,266.04 - ₹38,160.33 a month
- Full-time
- Remote
- CRM software
- Marketing
- English
- Work from home
Quick apply
International Sales Executive (US Outbound, Night Shift) – Voice Process
Microstax Technologies Pvt. Ltd. —Kolkata, West Bengal
- ₹16,000 - ₹18,000 a month
- Full-time
- Remote
- Salesforce
- English
- Work from home
Quick apply
8d

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Customer Support Agent

Gusti Leder GmbH -
Kolkata, West Bengal

Apply Now

Job details

Contractual / Temporary
₹20,000 - ₹35,000 a month

Benefits

Work from home

Qualifications

Microsoft Access
Customer service
English
Microsoft Office
Customer support
Communication skills

Full job description

Remote
- Kolkata, West Bengal, India
- - Delhi, Delhi, India
- - Ahmedabad, Gujarāt, India
- - Chandigarh, Haryāna, India
- - Lucknow, Uttar Pradesh, India
- - ANY, Mahārāshtra, India
- - Any, Mahārāshtra, India
- - Any, Mahārāshtra, India
•
+7 more
₹20,000 - ₹35,000 per month
Backoffice

Job description

We are looking for a proactive, reliable, and customer-focused Customer Support Agent to join our team. The ideal candidate should be a fast learner, capable of handling multiple tasks simultaneously, and committed to delivering high-quality customer service. This role requires strong communication skills, quick problem-solving abilities, and strict adherence to service standards and response times.

Key Responsibilities

Respond to customer inquiries via email, ticketing systems, and other support channels.
Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.
Ensure 100% SLA compliance, responding to all customer inquiries within 24 hours.
Understand customer concerns quickly and provide accurate, effective, and timely resolutions.
Deliver excellent customer service while minimizing unnecessary back-and-forth communication.
Escalate complex issues to the appropriate departments when necessary.
Maintain transparent and professional communication with customers and internal teams.
Be open to feedback, discussions, process improvements, and changes in workflows.
Manage multiple customer requests simultaneously while maintaining attention to detail.
Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.
Keep accurate records of customer interactions and resolutions in the support system.
Continuously learn new processes, products, and tools to improve support performance.

Note- This is a contractual role for 7 months.

Job requirements

Key Responsibilities

Respond to customer inquiries via email, ticketing systems, and other support channels.
Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.
Ensure 100% SLA compliance, responding to all customer inquiries within 24 hours.
Understand customer concerns quickly and provide accurate, effective, and timely resolutions.
Deliver excellent customer service while minimizing unnecessary back-and-forth communication.
Escalate complex issues to the appropriate departments when necessary.
Maintain transparent and professional communication with customers and internal teams.
Be open to feedback, discussions, process improvements, and changes in workflows.
Manage multiple customer requests simultaneously while maintaining attention to detail.
Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.
Keep accurate records of customer interactions and resolutions in the support system.
Continuously learn new processes, products, and tools to improve support performance.

Candidate Criteria

Essential Requirements

Excellent written and verbal English communication skills.
Strong customer service mindset with a solution-oriented approach.
Ability to handle 12+ tickets/emails per hour efficiently.
Proven ability to multitask and manage priorities effectively.
Fast learner with the ability to quickly adapt to new tools and processes.
Strong attention to detail and commitment to service quality.
Reliable, transparent, and accountable in daily work.
Comfortable working in a fast-paced environment.
Ability to understand customer questions accurately and provide prompt resolutions.
Strong problem-solving and critical-thinking skills.
Ability to work independently while collaborating with team members.

Technical Requirements

Experience using email platforms, ticketing systems, and customer support tools.
Proficiency in Google Workspace or Microsoft Office.
Comfortable working with multiple tabs, systems, and applications simultaneously.
Access to a second monitor/screen for enhanced productivity and efficient ticket handling.
Stable internet connection and suitable work-from-home setup (if remote).

Key Performance Indicators (KPIs)

Ticket Handling Speed: Minimum 12 tickets/emails per hour.
SLA Compliance: 100% response within 24 hours.
Quality Score: Accurate and professional responses with minimal errors.
Resolution Efficiency: Quick and effective issue resolution.
Customer Satisfaction: Positive customer feedback and service ratings.
Productivity: Effective use of tools and second-screen setup to maximize efficiency.

Apply Now

Refine Your Search

remote jobs in kolkata, west bengal

Customer Support Agent

Junior JavaScript Developer - Remote work

DevOps Engineer - Remote Work

Team Lead - Customer care

Tele Marketing & Data Entry

Proctor – Exam Monitoring Specialist – Customer Service (Education Support) – Kolkata

HUMAN RESOURCE RECRUITER

Ai Product Trainer

Academic Technical Writer

A3 Process Associate - Customer care

Telecaller Executive – Work From Home

.NET + React Developer - Remote Work

Drawing Teacher

Senior Java Technical Support Engineer - Remote Work

Digital Executive Development

Junior Academic Research Associate

Field Sales Representative

Semi Senior React Developer - Remote Work

International Outbound Sales Specialist (Work from Home)

International Sales Executive (US Outbound, Night Shift) – Voice Process

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