Kalyan Maharashtra Customer support coordinator Jobs – 46 Open Jobs Today

Sales Coordinator Exports
FRESHCLEAN CHEMICALS PRIVATE LIMITED —Bhiwandi, Maharashtra
- Up to ₹25,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
- Flexible schedule
Quick apply
11d
Sales Coordinator
Saini Electrical & Engineering Works Pvt. Ltd —Ulhasnagar, Maharashtra
- ₹20,000 - ₹22,000 a month
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
9d
Admin And Office Coordinator
SynThera Biomedical Private Limited —Thane District, Maharashtra
- ₹15,000 - ₹25,000 a month
- Email
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
Sales Co-ordinator
MPOWER INDIA PRIVATE LIMITED —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
Quick apply
2d
Sales Executive Field (Industrial Products)
Kundan Industrial Products and Services —Ulhasnagar, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Salesforce
- Health insurance
- Cell phone reimbursement
Quick apply
7d
Sales Coordinator
SSterling Workforce Enterprises Private Limited —Bhiwandi, Maharashtra
- ₹25,000 - ₹28,000 a month
- Full-time
- Microsoft Excel
- Sales
- Bachelor's degree
Quick apply
1d
GRN Coordinator
Abhinav Institute of Technology & Management —Bhiwandi, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
Quick apply
14d
Centre Coordinator – EdTech Operations
Astral Interntional —Thane, Maharashtra
- ₹40,000 - ₹45,000 a month
- Full-time
- Management
- Sales
- English
Quick apply
EHS Professional - Customer Services
Siemens —Thane District, Maharashtra
- Full-time
- Electrical experience
- Travel
- Diploma
19h
Plant Admin Coordinator
Ball Corporation —Raigad District, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Health insurance
- Life insurance
Quick apply
22h
Project Coordinator
TGBPL TP India - IBU —Thane District, Maharashtra
- Full-time
- Remote
- Project management
- Bachelor's degree
- Work from home
Logistics Coordinator
ACRON INTERNATIONAL PRIVATE LIMITED —Bhiwandi, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Analysis skills
- Driving
- Typing
Quick apply
Sales Coordinator / Sales Engineer / Sales Executive
CCMC(Consolidated Chemequip (MFR.) Pvt Ltd) —Kalyan-Dombivli, Maharashtra
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Customer Service Representative
Crypto Mize —Dive, Maharashtra
- Full-time
- Customer service
- English
- Bachelor's degree
4d
Regional Service Coach - West-1
MSX International —Thane District, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
Sales Coordinator
Inmake Panel Industries Pvt. Ltd —Thane District, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Quick apply
13d
Customer Support Executive – Pharma / Chemistry Background
Planet Science —Thane East, Thane, Maharashtra
- ₹18,000 - ₹50,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Senior Service Executive - Customer Care Centre
Agfa —Thane District, Maharashtra
- Management
- Inventory management
- Master's degree
Sales Coordinator
Indigo Prints Smart Pvt Ltd —Sonale, Thane, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Service Coordinator
Access Power Link —Thane, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Paid time off
- Flexible schedule
Quick apply

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Sales Coordinator Exports

FRESHCLEAN CHEMICALS PRIVATE LIMITED
Bhiwandi, Maharashtra

Quick apply

Job details

Permanent | Full-time
Up to ₹25,000 a month
11 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Flexible schedule

Qualifications

Pricing
English
E-Commerce
Shipping & receiving
Communication skills
Order fulfilment

Full job description

Sales Coordinator cum Customer Service Executive

Exports – GCC & South-East Asia

POSITION OVERVIEW

Customer Service Executive

Business Entity FCPL Reports To Director / MD/ TBD

Location Thane / Mumbai (Work from Office) Employment Type Full-Time, Permanent

ROLE SUMMARY

The Sales Coordinator cum Customer Service Executive is the operational backbone of FCPL's export sales function, serving customers in the Gulf Cooperation Council (GCC – UAE, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar) and South-East Asia (Indonesia, Vietnam, Malaysia, Philippines, Thailand) markets. The role bridges the MD/GM/BDM-driven business development pipeline with flawless back-end execution: enquiry management, quotation processing, order fulfilment coordination, logistics documentation, payment follow-up, and post-shipment customer support.

The incumbent must be detail-oriented, proactive, and capable of working independently with minimal supervision across multiple time zones.

KEY RESPONSIBILITIES

● SALES COORDINATION & ORDER MANAGEMENT

▸ Receive, acknowledge, and process export enquiries from GCC and SE Asia customers and distributors.

▸ Prepare and issue commercial quotations under the MD's / BDM's guidance; track quotation status and follow up for conversion.

▸ Raise Proforma Invoices (PI), Sales Orders, and coordinate order confirmations with the production/dispatch team.

▸ Maintain a live order tracker (Excel / ERP) covering PIs raised, orders confirmed, production status, and shipment ETD/ETA.

▸ Coordinate with the warehouse and logistics team for packing, labelling (GCC/SASO/IMPORTER labelling norms), and timely dispatch.

● EXPORT DOCUMENTATION & COMPLIANCE

▸ Prepare and collate all export shipping documents: Commercial Invoice, Packing List, Certificate of Origin (CoO), Bill of Lading / Airway Bill, SDS, TDS, Test Reports, MSDS, and Phytosanitary/Health Certificates as applicable.

▸ Coordinate with CHA (Customs House Agent) for shipping bill filing, LEO, and customs clearance.

▸ Arrange Attestation / Apostille / Chamber of Commerce endorsement for documents required by GCC customers (Saudi SABER, UAE ECAS, etc.).

▸ Manage Letter of Credit (LC) documentation – check LC terms, coordinate bank submissions, resolve discrepancies.

▸ Ensure compliance with DGFT export regulations, RBI FEMA guidelines, and importer country import requirements.

● CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT

▸ Serve as the primary day-to-day contact for all GCC and SE Asia customers post-PO – addressing queries on delivery, quality, documentation, and product technicalities (with MD support for technical queries).

▸ Proactively communicate shipment status, delays, and deviations; resolve complaints within agreed TAT.

▸ Maintain customer interaction logs (CRM / shared register) and circulate weekly status updates to MD.

▸ Build rapport with purchasing, logistics, and QC contacts at customer end to strengthen retention and repeat business.

● MIS, REPORTING & DATA MANAGEMENT

▸ Maintain a Sales MIS covering: enquiry pipeline, quotation register, order book, dispatch schedule, payment outstanding, and target-vs-achievement.

▸ Prepare weekly and monthly export sales reports for MD review.

▸ Maintain master records for customer database, pricing matrix, HS codes, and documentation templates.

▸ Track and report on KPIs (see below); flag deviations and suggest corrective actions.

● PAYMENT FOLLOW-UP & RECEIVABLES

▸ Send advance payment / LC submission reminders as per payment terms.

▸ Follow up on overdue receivables and maintain a clean debtors' ageing statement.

▸ Coordinate with the accounts team for FIRC reconciliation, BRC closure, and realisation entries under FEMA.

● BUSINESS DEVELOPMENT SUPPORT

▸ Assist the MD / GM/ BDM in preparing samples, product dossiers, and regulatory submissions for new prospects.

▸ Research potential customers, distributors, and market pricing in GCC and SE Asia as directed.

▸ Coordinate participation in virtual / physical trade events, follow up on leads post-event.

QUALIFICATIONS & EXPERIENCE

COMPETENCY PROFILE

Competency Behavioural Indicator

Attention to Detail Near-zero tolerance for errors on invoices, LCs, and shipping docs.

Customer Orientation Genuinely service-minded; keeps customers informed proactively.

Organised & Self-Driven Manages multiple open orders and deadlines without close supervision.

Cross-Cultural Awareness Comfortable dealing with Middle Eastern and South-East Asian business cultures.

Communication Clear, professional written English; tactful verbal communication.

Ownership & Accountability Tracks issues to resolution; does not drop the ball on follow-ups.

Analytical Thinking Builds and maintains MIS reports; identifies trends and exceptions.

Team Collaboration Works seamlessly with production, warehouse, accounts, and MD.

WORKING CONDITIONS & COMPENSATION

Work Schedule & Location

▸ Work from Office – Thane / Mumbai. Hybrid / WFH not applicable for this role.

▸ Monday to Saturday, standard office hours. Occasional early morning or late evening calls may be required to align with GCC time zones (IST + 1.5 to 2.5 hrs) or SE Asia time zones (IST + 1.5 to 3.5 hrs).

Growth Path

▸ Strong performers will be considered for progression to Senior Export Executive → Assistant Manager – Exports within 24–36 months, aligned to company growth.

Pay: Up to ₹25,000.00 per month

Benefits:

Flexible schedule
Health insurance
Leave encashment
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in kalyan maharashtra

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