Pune Maharashtra Google customer support Jobs – 352 Open Jobs Today

Customer Support Specialist (Pune, India)
Spin Technology —Pune, Maharashtra
- Full-time
- Salesforce
- AI
- Communication skills
- Paid holidays
- Health insurance
Quick apply
8h
Email Support Executive
Umbrella InfoCare —Baner, Pune, Maharashtra
- ₹15,251.71 - ₹32,861.18 a month
- Part-time
- Salesforce
- English
- Microsoft Office
Quick apply
11d
Customer (Supplier) Support Associate - English
Assent —Pune, Maharashtra
- Full-time
- Hybrid work
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
Legal Data and Automation Analyst
CrowdStrike —Pune, Maharashtra
- Full-time
- Master's degree
- Project management
- JavaScript
Associate Renewal Specialist
HackerOne —Pune, Maharashtra
- ₹13,44,000 - ₹15,12,000 a year
- Full-time
- Salesforce
- AI
- Communication skills
- Health insurance
- Paid time off
Back Office Executive
Expedite Informatics —Kharadi, Pune, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
11d
Quality Assurance - Tech Support
Everseen —Pune, Maharashtra
- Full-time
2d
Support Executive
edynamics —Baner, Pune, Maharashtra
- Full-time
- Customer service
- Computer skills
- In-person
Sr. Quality Assurance - Tech Support
Everseen —Pune, Maharashtra
- Full-time
2d
Associate Delivery Manager
66degrees —Pune, Maharashtra
- Azure
- Computer Science
- DevOps
Associate Product Owner
Data Axle —Pune, Maharashtra
- Computer Science
- Research
- Bachelor's degree
Public Relations & Brand Communications Executive
The Exotics Vet —Aundh, Pune, Maharashtra
- From ₹40,000 a month
- Full-time
- Marketing
- Project management
- Bachelor's degree
Quick apply
Customer Service Delivery Manager
QAD, Inc. —Pune, Maharashtra
- Full-time
- Hybrid work
- PMP
- Master's degree
- AWS
- Health insurance
Quick apply
Netowrk Support Engineer L1.5
Kyndryl —Pune, Maharashtra
- Full-time
- Customer service
- Scripting
- Computer networking
17h
Placement Coordinator(placement exp only)
Sevenmentor Pvt Ltd —Pune, Maharashtra
- ₹20,000 - ₹40,000 a month
- Full-time
- Walk-in
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Support Specialist
Keywords Studios —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
Quick apply
XMECK Office – Technology & Business Coordinator
ERANEST TECHNOWARE PVT LTD —Pune, Maharashtra
- ₹1,50,000 - ₹4,70,000 a year
- Full-time
- B.Sc
- Master's degree
- C++
- Cell phone reimbursement
- Flexible schedule
Quick apply
Center Manager
Edit & Silica Institute —Kothrud, Pune, Maharashtra
- ₹30,000 - ₹40,000 a month
- Email
- Microsoft Excel
- Customer service
- Analysis skills
- Health insurance
- Flexible schedule
Quick apply
7d
Social Media Responce Manager
SRV InfoTech —Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Paid time off
Quick apply
1h
Social Media Response Manager
SRV InfoTech —Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Paid time off
Quick apply
1h

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Customer Support Specialist (Pune, India)

Spin Technology -
Pune, Maharashtra

Quick apply

Job details

Full-time
8 hours ago

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Jira
Salesforce
Slack
Confluence
AI
Communication skills

Full job description

About Spin.AI

Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud.

SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 1,500 organizations worldwide. Learn more at https://spin.ai/

About the Role

Spin.AI is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. You'll provide technical support by email and chat across the full breadth of what SpinOne protects: Google Workspace, Microsoft 365, Slack, Salesforce, and — following our acquisition of Revyz — Atlassian's Jira and Confluence.
We're especially interested in candidates coming from a Jira Service Management or Jira administration background. You already know how to run a queue, write a clear KB article, and keep a frustrated user calm while you work the problem. This role gives you the chance to bring that instinct to a security and data protection product, and to broaden it across four more SaaS ecosystems that a huge number of businesses run on every day.
You'll be one of the most direct lines our customers have to Spin.AI. Strong candidates are methodical troubleshooters, clear writers, and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.

What You'll Do:

Provide technical support to customers via email and chat
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues spanning Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian (Jira, Confluence) environments
Follow standard procedures for escalating unresolved issues to the appropriate internal teams
Provide prompt, accurate feedback to customers and set realistic expectations on resolution
Ensure proper recording and closure of all issues in the ticketing system
Prepare accurate and timely reports on ticket volume, resolution time, and recurring issues
Document knowledge in the form of knowledge base tech notes and articles
Participate in improving the product FAQ and knowledge base, particularly as Revyz/Atlassian coverage matures
Work closely with the engineering team on unresolved or recurring issues, and help translate Jira/Atlassian-specific behavior for teams less familiar with that ecosystem

What We're Looking For:

Hands-on experience administering Jira and/or Jira Service Management — you understand permission schemes, workflows, automation rules, and how admins actually use the product day to day
Experience with technical support, customer success, or a similar customer-facing role
Comfort with knowledge base tools, ticketing systems, and basic escalation workflows
Strong written communication skills — you can explain a technical concept clearly to a frustrated user without over-simplifying it
Willingness to build working knowledge of Google Workspace, Microsoft 365, Slack, and Salesforce administration alongside your existing Atlassian expertise
Skilled at de-escalation — you can keep a tense conversation productive and focused on resolution

Certifications That Strengthen Your Application:

You don't need to hold all — or any — of these to apply, but the following credentials map closely to the work and are a strong signal of fit:

ACP-120: Atlassian Certified Jira Administrator for Cloud — the closest match to this role; covers Jira Cloud configuration, permissions, workflows, and automation
ACP-620: Atlassian Certified Confluence Administrator for Cloud, or equivalent Confluence admin experience
Atlassian Certified Organization Administrator (Cloud Organization Admin), for candidates who've worked at the org/Atlassian Access level

Nice to Have:

Prior exposure to SaaS backup, recovery, or data protection concepts
Experience supporting more than one of Google Workspace, Microsoft 365, Slack, or Salesforce in addition to Atlassian
Experience writing technical documentation or how-to content

Benefits:

PTO
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Employee Wellness Program
Great opportunity to work with amazing people

Why Spin.AI?

Inc. 5000 list for 2026! \uD83D\uDE80
- Overall Ranking: #3,309
- Industry Ranking: #107
- Metro Ranking: #114
- State Ranking: #463
Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026)
Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2.
Collaborative, transparent culture – your ideas and experiments matter.
Direct impact: your work translates into real business growth and visibility.
Growth opportunities and performance-based rewards.

Why join Spin.AI?

This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years.

Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.

EEO Statement

Equal Opportunity Employer

Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO is the Law poster and its supplement.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

google customer support jobs in pune maharashtra

Customer Support Specialist (Pune, India)

Email Support Executive

Customer (Supplier) Support Associate - English

Legal Data and Automation Analyst

Associate Renewal Specialist

Back Office Executive

Quality Assurance - Tech Support

Support Executive

Sr. Quality Assurance - Tech Support

Associate Delivery Manager

Associate Product Owner

Public Relations & Brand Communications Executive

Customer Service Delivery Manager

Netowrk Support Engineer L1.5

Placement Coordinator(placement exp only)

IT Support Specialist

XMECK Office – Technology & Business Coordinator

Center Manager

Social Media Responce Manager

Social Media Response Manager

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About the Role

What You'll Do:

What We're Looking For:

Certifications That Strengthen Your Application:

Nice to Have:

Benefits:

Why Spin.AI?

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