Mp Sales advisor Jobs – 73 Open Jobs Today

Customer Experience Manager
Rathi Motors —Shujalpur, Madhya Pradesh
- ₹11,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Sales
- Master's degree
Quick apply
Royal Group
ROYAL GROUP —Gwalior, Madhya Pradesh
- ₹70,000 a month
- Full-time
- Sales
- Customer service
- Electrical experience
Quick apply
Sales Advisor
H&M —Indore, Madhya Pradesh
- Full-time
- Health insurance
Quick apply
Sale Supervisor
Apexzone —Harda, Madhya Pradesh
- ₹18,500.00 - ₹37,051.88 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Work from home
Quick apply
E-Commerce Manager | Key account manager | Delhi
Globals Solutions —Bhopal, Madhya Pradesh
- ₹55,000 - ₹65,000 a month
- Full-time
- Microsoft Excel
- English
- Business development
- Commuter assistance
Quick apply
B2B Sales Manager
Mediquity Technology Pvt. Ltd. —Indore, Madhya Pradesh
- ₹28,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Sales
- Master's degree
Quick apply
Sales Executive-Satna
Sunshine Workforce Solutions —Satna, Madhya Pradesh
- ₹10,00,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
relationship manager
gHRig People Solutions —Mandsaur, Madhya Pradesh
- ₹3,50,000 a year
- Full-time
Quick apply
2d
Associate Agency Development Manager
AxisMaxlife —Madhya Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Real Estate Consultant - Channel Partners
Harkrise Technologies LLP —Indore, Madhya Pradesh
- Full-time
- Sales
- Customer service
- Computer networking
- Flexible schedule
Quick apply
Area Sales Manager
Ezyschooling —Bhopal, Madhya Pradesh
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Management
- Sales
- Marketing
Quick apply
Head- Enterprise Sales
AiTrillion —Indore, Madhya Pradesh
- Marketing
- Master's degree
- Bachelor's degree
Service Manager
Satkar Toyota —Balaghat, Madhya Pradesh
- ₹11,843.01 - ₹37,901.79 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
8d
Solution Advisor - sales
SMSGATEWAYHUB TECHNOLOGIES PVT LTD —Indore, Madhya Pradesh
- ₹15,000 - ₹30,000 a month
- Sales
- APIs
- In-person
- Cell phone reimbursement
Quick apply
Branch Head - Agency - Business Partner
HDFC Life —Seoni, Madhya Pradesh
- Sales
- Bachelor's degree
- Team management
Sales Manager
Equity Capital Advisors (India) Private Limited —Indore, Madhya Pradesh
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Driving
- In-person
- Leadership
Quick apply
11d
O2C Offering Advisor
Accenture —Indore, Madhya Pradesh
- Full-time
- Master's degree
- Accounting
- AI
11d
Senior Agency Development Manager
AxisMaxlife —Madhya Pradesh
- CRM software
- Finance
- Analysis skills
10d
I2P Offering Advisor
Accenture —Indore, Madhya Pradesh
- Full-time
- Master's degree
- Accounting
- AI
11d
Service Advisor
RUKMANI MOTORS PVT. LTD. —Indore, Madhya Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
Quick apply
2d

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Customer Experience Manager

Rathi Motors
Shujalpur, Madhya Pradesh

Quick apply

Job details

Permanent | Full-time
₹11,000 - ₹20,000 a month

Qualifications

Microsoft Excel
Sales
Master's degree
Bachelor's degree
Data entry
Business Administration
MBA
Communication skills
Dealership experience
Negotiation

Full job description

JOB DESCRIPTION

CUSTOMER EXPERIENCE MANAGER (CXM)

Company: Rathi Motors
Department: CRM / Customer Experience
Position: Customer Experience Manager
Experience: 3–5 Years
Industry: Automobile Dealership
Location: Shujalpur

1. JOB PURPOSE

To ensure an excellent customer experience across the complete customer journey—from enquiry and purchase to vehicle delivery, service, complaint resolution and relationship management.

The Customer Experience Manager will monitor customer satisfaction, identify service gaps, resolve customer concerns and ensure a high level of customer retention and loyalty.

2. KEY RESPONSIBILITIES

Customer Relationship Management

Maintain strong relationships with customers after sales and service.
Conduct regular customer follow-ups and satisfaction calls.
Ensure timely resolution of customer complaints and concerns.
Maintain accurate customer interaction and complaint records.
Monitor customer feedback and identify recurring issues.

Customer Satisfaction & Experience

Track Customer Satisfaction (CSI), Net Promoter Score (NPS) and other customer experience parameters.
Conduct customer feedback surveys after vehicle delivery and service.
Identify opportunities to improve the customer experience.
Ensure customers receive professional and courteous treatment at every touchpoint.

Complaint Management

Receive, register and monitor customer complaints.
Coordinate with Sales, Service, Parts, Finance and other departments for resolution.
Ensure complaints are resolved within defined timelines.
Escalate critical or unresolved complaints to senior management.
Maintain a complaint tracker and prepare regular MIS reports.

Delivery & Post-Sales Experience

Ensure smooth and professional vehicle/tractor delivery experience.
Coordinate with Sales and Service teams for delivery readiness.
Ensure customers understand basic product features, warranty, service schedule and important documents.
Conduct post-delivery follow-up calls.

Service Experience

Follow up with customers after service/repair.
Monitor customer waiting time, service quality and complaint resolution.
Identify dissatisfied customers and take corrective action.
Coordinate with the Service Manager for service-related concerns.

CRM & Data Management

Maintain updated customer database.
Ensure proper CRM/DMS data entry and follow-up.
Monitor pending customer calls, complaints and commitments.
Prepare daily, weekly and monthly customer experience reports.

3. KEY PERFORMANCE INDICATORS (KPIs)

Customer Satisfaction Index (CSI)
NPS / Customer Loyalty Score
Complaint Resolution TAT
Customer Complaint Closure %
Post-Sales Follow-up Completion %
Service Follow-up Completion %
Customer Retention Rate
Repeat Customer Business
Customer Feedback Collection %
Escalation Reduction
CRM/DMS Data Accuracy

4. REQUIRED QUALIFICATION

Graduate in any discipline.
MBA/PGDM in Marketing, Customer Relationship Management or equivalent will be an advantage.
3–5 years of relevant experience in Customer Experience, CRM, Customer Relationship, Automobile Dealership, Sales or Service.
Experience in an automobile/tractor dealership will be preferred.

5. REQUIRED SKILLS

Excellent communication and interpersonal skills.
Strong customer-handling and complaint-resolution skills.
Good knowledge of CRM/DMS systems.
Good Excel and MIS reporting skills.
Strong follow-up and coordination ability.
Problem-solving and negotiation skills.
Ability to work with Sales, Service, Parts and Finance teams.
Good presentation and reporting skills.
Customer-focused attitude.
Ability to handle difficult and dissatisfied customers professionally.

6. PERSONAL ATTRIBUTES

Customer-first mindset
Positive attitude
Patience and empathy
Ownership and accountability
Strong follow-up discipline
Professional appearance and behaviour
Team player
Result-oriented approach

7. REPORTING

Reports To: General Manager / Dealer Principal / CRM Head

8. IDEAL CANDIDATE PROFILE

A customer-focused professional with 3–5 years of experience who can independently manage customer feedback, complaints, follow-ups, CRM activities and customer satisfaction improvement initiatives. The candidate should be capable of coordinating with multiple dealership departments and converting customer complaints into opportunities for improving dealership performance.

Pay: ₹11,000.00 - ₹20,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

sales advisor jobs in mp

Customer Experience Manager

Royal Group

Sales Advisor

Sale Supervisor

E-Commerce Manager | Key account manager | Delhi

B2B Sales Manager

Sales Executive-Satna

relationship manager

Associate Agency Development Manager

Real Estate Consultant - Channel Partners

Area Sales Manager

Head- Enterprise Sales

Service Manager

Solution Advisor - sales

Branch Head - Agency - Business Partner

Sales Manager

O2C Offering Advisor

Senior Agency Development Manager

I2P Offering Advisor

Service Advisor

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