Hyderabad, Telangana Amazon Jobs – 916 Open Jobs Today

CTK Svc Associate (S), CTK Svc Associate (S)
Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
- Weekend availability
- Microsoft Excel
- Customer service
- English
Amazon Connect Developer
The Hartford —Hyderabad, Telangana
- Full-time
- DevOps
- AWS
- Analysis skills
Business Analyst, Amazon Business 3P
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Director of Software Development, Amazon Shipping
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Computer Science
- Customer service
- Master's degree
13d
Transportation Specialist I, ROC
ADCI HYD 13 SEZ - H84 —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Computer science
- Microsoft Excel
Software Development Engineer, Amazon Customer Service - Associate Experience
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Computer Science
- Customer service
- Java
IT Support Associate
ASSPL - Maharashtra —Hyderabad, Telangana
- Full-time
- Windows
- AWS
- Analysis skills
FinOps Analyst - AR (Arabic), FinOps
ADCI HYD 13 SEZ - H84 —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Microsoft Excel
- Finance
Partner Manager, Global Outsourcing, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Full-time
- Master's degree
- Project management
- Bachelor's degree
11d
Transportation Representative, Transportation Representative
ASSPL - Tamil Nadu - D31 —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Team Lead AMZL, Supply Chain/Transportation Management
ASSPL - Telangana - D82 —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Management
- English
E-Commerce Assistant
Daredia Life Sciences Pvt. Ltd. —Hyderabad, Telangana
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- ERP systems
Quick apply
4d
Amazon PPC Executive
Daredia Life Sciences Pvt. Ltd. —Hyderabad, Telangana
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Analysis skills
Quick apply
7d
Account Manager I -US2AU , Amazon Global Selling
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Sales
- Bachelor's degree
- Marketing
DLS Case Admin Temp, DLS Document Management
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
2h
Quality Assurance Analyst, Associate
Infor —Hyderabad, Telangana
- Full-time
- Computer Science
- Java
- Master's degree
Operations Executive – E-commerce
Yellow Verandah —Banjara Hills, Hyderabad, Telangana
- ₹15,000 - ₹18,000 a month
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Inventory control
Quick apply
Techno-functional Delivery Manager
Quest Global —Hyderabad, Telangana
- Full-time
- Computer Science
- PMP
- Sales
Quick apply
Amazon PPC-Retail Media Specialist
Ecommercewala —Hyderabad, Telangana
- ₹10,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- In-person
Quick apply
Procurement Manager, Global Procurement Central Services (GPCS)
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree

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CTK Svc Associate (S), CTK Svc Associate (S)

Amazon Dev Center India - Hyderabad - A85 -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Customer service
Call centre
English
Microsoft Office
Bachelor's degree
Calendar management
Human resources
Communication skills

Full job description

DESCRIPTION

Amazon’s MyHR Live Support team and Centralized Time Keeping is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:

Handle a high volume of live contacts, primarily through phone Calls, Chats, Cases and Tickets. Taking Ownership in ensuring each interaction is resolved with a high degree of problem-solving and Customer Obsession.
Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved as per process.
Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.

This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!

Key job responsibilities
Bachelor's degree or Advanced Degree
Speak, write, and read fluently in English
6+ months of human resources experience
6+ months of customer service experience
6+ months of Microsoft Office products and applications experience
Experience in confidential environments

BASIC QUALIFICATIONS

6+ months of human resources experience
6+ months of customer service experience
6+ months of Microsoft Office products and applications experience
Experience in confidential environments
Bachelor's degree or equivalent
0-10+ years’ experience in contact center, customer service, human resources or equivalent experience.
6+ months of Microsoft Office products and applications experience
Experience in confidential environments
Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

1+ years of human resources experience
1+ years of customer service experience
1+ years of Microsoft Office products and applications experience
Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience in development or technical support
Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience managing multiple calendars
Experience prioritizing and managing multiple responsibilities

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

amazon jobs in hyderabad, telangana

CTK Svc Associate (S), CTK Svc Associate (S)

Amazon Connect Developer

Business Analyst, Amazon Business 3P

Director of Software Development, Amazon Shipping

Transportation Specialist I, ROC

Software Development Engineer, Amazon Customer Service - Associate Experience

IT Support Associate

FinOps Analyst - AR (Arabic), FinOps

Partner Manager, Global Outsourcing, Amazon Customer Service

Transportation Representative, Transportation Representative

Team Lead AMZL, Supply Chain/Transportation Management

E-Commerce Assistant

Amazon PPC Executive

Account Manager I -US2AU , Amazon Global Selling

DLS Case Admin Temp, DLS Document Management

Quality Assurance Analyst, Associate

Operations Executive – E-commerce

Techno-functional Delivery Manager

Amazon PPC-Retail Media Specialist

Procurement Manager, Global Procurement Central Services (GPCS)

I want to receive the latest job alerts for amazon in hyderabad, telangana

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