Ahmedabad Gujarat Customer service representative Jobs – 46 Open Jobs Today

Grievance Officer (Customer Support & Complaint Resolution)
Brio Retails Pvt. Ltd. —Ahmedabad, Gujarat
- ₹14,000 - ₹16,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
2d
Customer Support Representative
ProTech ITS —Ahmedabad, Gujarat
- ₹19,000 - ₹24,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
- Food provided
Quick apply
Customer Service Representative
Abacos Health Private Limited —Ahmedabad, Gujarat
- Full-time
- English
- Bachelor's degree
- Data entry
Quick apply
5d
Customer Support Representative
De Soto Technologies —Ahmedabad, Gujarat
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
Client Service Coordinator
Linc Digital System Pvt. Ltd. —Ahmedabad, Gujarat
- ₹20,000 - ₹40,000 a month
- Full-time
- Bachelor's degree
- HVAC
- In-person
- Health insurance
- Paid time off
Quick apply
17h
Customer Success Associate
Yushka Cosmetics LLP —Ahmedabad, Gujarat
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
- Paid sick time
Quick apply
10d
Customer Care Representative
Smart Teachnology —Ahmedabad, Gujarat
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
Quick apply
3d
Customer Service Representative (healthcare Industry).
Sunshine Manpower Solution And Services —Ahmedabad, Gujarat
- ₹3,00,000 - ₹3,50,000 a year
- Sales
- Customer service
- B.Sc
Customer Support Associate
OMS Guru —Ahmedabad, Gujarat
- Email
- Microsoft Excel
- English
- QuickBooks
Customer Support Specialist
SCPL —Ahmedabad, Gujarat
- ₹26,000 - ₹38,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
3d
Customer Care Representative
Praship Carrier —Ahmedabad, Gujarat
- ₹25,000.00 - ₹30,950.40 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Flexible schedule
Quick apply
1d
Customer Support Representative
Freelance To India —Ahmedabad, Gujarat
- Communication skills
Customer Support Representative
Positiwise Software —Ahmedabad, Gujarat
- English
Customer Service
Home First India —Ahmedabad, Gujarat
- Master's degree
- Bachelor's degree
Customer Support Associate
OMSGuru Solution Pvt. Ltd. —Ahmedabad, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
1d
Customer Service Representative (Outbound Calling)
Hemens Business Solution Pvt Ltd —Ahmedabad, Gujarat
- ₹15,000 - ₹22,000 a month
- Email
- CRM software
- Sales
- Customer service
Quick apply
2d
Client Service Representative
Bonobology Media LLP —Ahmedabad, Gujarat
- ₹20,000 - ₹25,000 a month
- Email
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
1d
Customer Service Representative
Cencora —Ahmedabad, Gujarat
- Full-time
- Customer service
- English
- 12th Pass
8h
CSO- Customer Support Officer
Atlas Copco Group —Ahmedabad, Gujarat
- Microsoft Word
- Sales
- English
- Health insurance
1d
Customer Care Representative
ZYDUS CANCER HOSPITAL —Thaltej, Ahmedabad, Gujarat
- ₹18,000 - ₹30,000 a month
- Full-time
- Nursing
- 12th Pass
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
1d

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Grievance Officer (Customer Support & Complaint Resolution)

Brio Retails Pvt. Ltd.
Ahmedabad, Gujarat

Quick apply

Job details

Full-time
₹14,000 - ₹16,000 a month
2 days ago

Qualifications

Microsoft Excel
Customer service
Call centre
English
Complaint handling
Bachelor's degree
Gujarati
Computer skills
Customer support
Hindi
Communication skills

Full job description

Company Overview

We are a fast-growing vegetable production and distribution company committed to delivering fresh, high-quality vegetables to retail stores, vendors, and customers. Our focus is on quality, timely service, and customer satisfaction. We believe that excellent customer support is as important as delivering fresh produce, and we are looking for a dedicated Grievance Officer to ensure every customer receives prompt and satisfactory assistance.

Job Summary

We are looking for a professional, patient, and customer-focused Grievance Officer to manage customer queries, complaints, and order-related concerns. The ideal candidate will be responsible for resolving customer issues efficiently while maintaining a positive customer experience. The role requires excellent communication skills, problem-solving abilities, and coordination with internal teams to ensure timely resolutions.

Key Responsibilities

Handle incoming customer calls, WhatsApp messages, and other communication channels professionally.
Resolve customer complaints and order-related queries in a timely manner.
Provide accurate updates regarding order status, delivery timelines, and order confirmations.
Assist customers with issues such as:
Order status inquiries
Missing or incorrect items
Product quality concerns
Delivery delays
Refund, replacement, or compensation requests (as per company policy)
General order and service-related questions
Coordinate with the delivery, warehouse, and operations teams to investigate and resolve customer issues.
Maintain proper records of customer complaints, resolutions, and follow-up actions.
Escalate unresolved or critical issues to the concerned department or management.
Follow up with customers to ensure satisfactory resolution of their concerns.
Maintain a professional, polite, and empathetic attitude during every customer interaction.
Identify recurring customer issues and share feedback with management to improve service quality.

Requirements

Graduate or equivalent qualification preferred.
Minimum 1 year of experience in Customer Support, Customer Service, Call Center, or Complaint Handling is preferred (Freshers with excellent communication skills may also apply).
Good communication skills in Gujarati and Hindi. Basic English communication is an added advantage.
Computer knowledge and ability to use Microsoft Excel, Google Sheets, or CRM software.
Strong listening, communication, and interpersonal skills.
Ability to remain calm and professional while handling customer complaints.
Good problem-solving and decision-making abilities.
Ability to multitask and work in a fast-paced environment.

Preferred Qualities

Customer-centric approach.
Excellent communication and active listening skills.
Patient, polite, and empathetic personality.
Responsible, disciplined, and self-motivated.
Strong coordination and follow-up skills.
Ability to work under pressure while maintaining service quality.
Positive attitude with a willingness to learn and improve.

Salary & Benefits

Salary: ₹14,000 – ₹16,000 per month (Based on experience and performance).
Opportunity for performance-based growth and long-term employment.
Supportive and professional work environment.

Additional Key Responsibilities

Collect feedback from both existing and previous customers regarding their overall experience with our products and services.
Understand customer concerns, complaints, and suggestions by actively listening and asking relevant follow-up questions.
Identify recurring issues and communicate them to the management and relevant departments for corrective action.
Conduct follow-up calls with customers after issue resolution to ensure customer satisfaction.
Maintain records of customer feedback, complaints, and improvement suggestions.
Analyze customer feedback to identify trends and recommend process improvements to enhance product quality, delivery experience, and customer service.
Build positive relationships with customers by providing timely support and ensuring their concerns are addressed professionally.
Coordinate with the operations, delivery, warehouse, and quality teams to resolve customer issues efficiently.

Work Location

In Person – Ahmedabad

Pay: ₹14,000.00 - ₹16,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in ahmedabad gujarat

Grievance Officer (Customer Support & Complaint Resolution)

Customer Support Representative

Customer Service Representative

Customer Support Representative

Client Service Coordinator

Customer Success Associate

Customer Care Representative

Customer Service Representative (healthcare Industry).

Customer Support Associate

Customer Support Specialist

Customer Care Representative

Customer Support Representative

Customer Support Representative

Customer Service

Customer Support Associate

Customer Service Representative (Outbound Calling)

Client Service Representative

Customer Service Representative

CSO- Customer Support Officer

Customer Care Representative

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