India Senior customer support representative Jobs – 827 Open Jobs Today

Lead Logistics Customer Experience and Operations Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- AI
8d
Senior Sales Manager
Merloam Estates —Chennai, Tamil Nadu
- ₹60,000 - ₹1,00,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Paid sick time
Quick apply
DB Service Business Development Leader-International
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Sr Procurement Representative
Ecolab Inc. —Pune, Maharashtra
- Full-time
- Engineering
- Finance
- Project management
Country Manager
Cadila Pharmaceuticals Ltd —Dhaka, Bihar
- Full-time
- Sales
- Master's degree
- Administrative experience
Client fulfillment Manager
Tufropes private limited —Pithampur, Madhya Pradesh
- ₹12,00,000 - ₹18,00,000 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
Customer Support Representative - German
Joan Technologies —Hyderabad, Telangana
- ₹5,00,000 - ₹10,00,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Flexible schedule
Quick apply
7d
Sales Manager
Pranera Textiles —Tirupur H.O, Tamil Nadu
- ₹40,000 - ₹70,000 a month
- Full-time
- Sales
- Marketing
- Salesforce
- Commuter assistance
- Cell phone reimbursement
Quick apply
Textile Sales Manager
Pranera Textiles —Tiruppur, Tamil Nadu
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Marketing
- Salesforce
Quick apply
Order Management Team Lead
NielsenIQ —Pune, Maharashtra
- Full-time
- Sales
- English
- Finance
Quick apply
14d
Customer Project Specialist
Cisco Systems —Bengaluru, Karnataka
- Full-time
- Engineering
- English
- Windows
Senior Customer Care Executive (Tamil/Kannada)
Punarjan Ayurveda Pvt Ltd —Kukatpally, Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Master's degree
- In-person
- Health insurance
- Food provided
Quick apply
8d
Sales Operations Manager
SymphonyAI —Bengaluru, Karnataka
- ₹25,45,584 a year
- Full-time
- Sales
- Salesforce
- Master's degree
8d
Supply Chain Planning & Optimization Manager
ExxonMobil —Bengaluru, Karnataka
- Microsoft Excel
- Engineering
- English
- Commuter assistance
- Health insurance
14d
Hindi Audio Specialist - Freelance AI Trainer Project
Meridial —Delhi, Delhi
- ₹11.00 - ₹30.65 an hour
- Remote
- English
- AI
- Communication skills
- Health insurance
- Paid time off
Customer Service Representative
Abacos Health Private Limited —Ahmedabad, Gujarat
- Full-time
- English
- Bachelor's degree
- Data entry
Quick apply
Customer Service Professional
vanis creative bakers —Tirunelveli, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Commuter assistance
- Paid time off
Quick apply
Senior International Customer Support Representative Kolkata
Gratitude India —Kolkata, West Bengal
- Up to ₹60,000 a month
- Overnight shift
- Customer service
- English
- 12th Pass
Quick apply
11d
Business Development Manager ( Civil )
Texmo Industries —Puducherry, Puducherry
- ₹50,000 - ₹70,000 a month
- Full-time
- Business development
- Presentation skills
- Bachelor's degree
- Health insurance
Quick apply
Manager - Financial Statement Analytics and Compliance
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Management
- Master's degree
- Analysis skills

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Lead Logistics Customer Experience and Operations Specialist

Maersk -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
8 days ago

Qualifications

Power BI
Microsoft Excel
Supply chain
Logistics
3PL
Bachelor's degree
AI
Communication skills

Full job description

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Job Purpose/summary -

The Specialist is responsible for executing day-to-day supply chain operations across 3PL, 4PL and Destination Container Management (DCM) processes.
The role exists to ensure accurate, timely and customer-focused operational delivery across shipment tracking, reporting, milestone updates, exception handling and KPI support.
The position requires strong execution discipline, attention to detail, customer communication through emails and the ability to work in a high-volume, deadline-driven environment.

Key responsibilities

Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling.

Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups.
Support DCM-related activities including container visibility, destination milestone monitoring, demurrage/detention input tracking, reporting and customer/status updates where applicable.
Ensure accuracy and timeliness of daily, weekly and monthly deliverables including PO trackers, milestone reports, KPI reports and customer updates.
Handle customer, CX, vendor and internal stakeholder queries through structured and professional email communication.
Maintain high-quality communication standards by ensuring timely responses, clear follow-ups and proper escalation of exceptions.
Track operational KPIs such as timeliness, accuracy, productivity, SLA adherence and quality of output.
Support RCA preparation for process deviations, missed SLA, reporting errors and customer escalations.
Assist in automation and AI initiatives by preparing input files, validating outputs, testing automation results and providing process feedback.
Maintain SOPs, IOPs, trackers and process documentation to ensure consistency, compliance and business continuity.
Participate in training, cross-skilling and knowledge-sharing activities to support team resilience and backup readiness.
Execute additional operational tasks assigned by the Team Leader / Manager based on business priorities.

Primary internal stakeholders

Team Leaders, Senior Specialists and Operations Managers
CX teams, PMO, BPM, Implementation and Platform teams
Automation / AI teams, Power BI / reporting teams and GSC cross-functional teams

Primary external stakeholders

Customers / client representatives
3rd party vendors, shippers, carriers and service providers
Origin and destination stakeholders where applicable

Required qualification, experience & skills

Graduate with 3–7 years of relevant experience in SCM, logistics, freight forwarding or shared services operations.
Working knowledge of 3PL / 4PL supply chain operations, shipment lifecycle, milestone tracking and reporting.
Basic understanding of DCM / destination management activities will be an advantage.
Strong written communication skills with experience in customer / stakeholder email handling.
Good MS Excel skills; exposure to Power BI, Power Automate, AI tools or reporting automation preferred.
Strong attention to detail, ownership mindset, time management and ability to work under pressure.

Required Business/ Technical Knowledge

SCM operations: import/export flows, milestone tracking, PO/shipment visibility, reporting and exception handling.
Customer communication: ability to draft clear, professional and timely email responses.
Reporting: ability to prepare, validate and maintain operational and KPI reports in Excel.
Automation support: ability to support testing, validation and adoption of AI / Power Automate / reporting automation outputs.
Process documentation: ability to follow and maintain SOPs, IOPs, trackers and training materials.

Key measures

Accuracy and timeliness of operational deliverables

SLA and KPI adherence
Quality of customer communication and query resolution
Process compliance and documentation accuracy
Contribution to automation testing and improvement ideas

What We Offer:

Impact : Be part of a team that directly contributes to global operations.
Opportunity : Unlock professional and personal growth through diverse career pathways.
Innovation : Work with a team that embraces technology and continuous improvement.
Global Exposure : Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

Apply Now

Refine Your Search

senior customer support representative jobs in india

Lead Logistics Customer Experience and Operations Specialist

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