Madhapur, Hyderabad, Telangana Customer care specialist Jobs – 109 Open Jobs Today

Senior Project Manager
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Finance
5d
Sr Manager, Product Management, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Full-time
- Business development
- Bachelor's degree
- Team management
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Deloitte —Hyderabad, Telangana
- Azure
- Computer Science
- Software troubleshooting
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Senior Analytic Specialist
Computershare —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Microsoft Access
- English
- Health insurance
- Paid time off
Global Time Management Senior Specialist(Senior Associate)
State Street —Hyderabad, Telangana
- Full-time
- Microsoft Office
- AI
- Time management
- Health insurance
1d
Card Services Supervisor
NationsBenefits, LLC —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Financial services
- Communication skills
Quick apply
Specialist IS Engineer - System Implementation & Development
Amgen —Hyderabad, Telangana
- Azure
- Computer Science
- Public speaking
Learning Analytics Analyst-Associate
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Card Services Specialist
NationsBenefits, LLC —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Financial services
- Communication skills
Quick apply
Associate Delivery Manager Datawarehouse
Beghou Consulting —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Finance Specialist
CBRE —Hyderabad, Telangana
- Full-time
- Project management
- Communication skills
- Health insurance
- Food provided
6d
HR Service Lead
Microsoft —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
9d
Data Specialist_Institution & People Profiles
S&P Global —Hyderabad, Telangana
- Email
- SQL
- Agile
- AI
- Health insurance
- Paid time off
2d
Product Specialist - Officer
State Street —Hyderabad, Telangana
- Full-time
- Finance
- Master's degree
- SQL
- Health insurance
12d
Specialist - Customer Care - Blended 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
2d
Business Project Advisor - HIH - Evernorth
The Cigna Group —Hyderabad District, Telangana
- Full-time
- PMP
- Microsoft Office
- Analysis skills
Finance Specialist
CBRE —Hyderabad, Telangana
- Full-time
- Project management
- Communication skills
- Health insurance
- Food provided
6d
Product Support Specialist 1
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Salesforce
- Paid holidays
- Paid sick time
Quick apply
Software Specialist Engineer II - Fullstack Engineer
Deloitte —Hyderabad, Telangana
- Azure
- Computer Science
- Java
Territory Account Manager
Masimo —Hyderabad, Telangana
- Full-time
- Sales
- Bachelor's degree
- Travel

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Senior Project Manager

Microsoft -
Hyderabad, Telangana

Apply Now

Job details

Full-time
5 days ago

Qualifications

BCS
Azure
Computer Science
Software deployment
Finance
Project management
Bachelor's degree
Agile
Business requirements
Leadership

Full job description

Overview

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

Responsibilities

Pre-Sales Support

Collaborates with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).
Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.
Leads meetings with customers/partners to understand business needs. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.
Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).
Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes. Aligns solutions with the intent of the architecture. Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

Business Development

Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Facilitates, as appropriate, other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).

Readiness

Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with World Wide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business
- OR equivalent experience.

Additional or Preferred Qualifications

5+ years leadership experience in relevant area of business.
Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

customer care specialist jobs in madhapur, hyderabad, telangana

Senior Project Manager

Sr Manager, Product Management, Amazon Customer Service

DevOps Specialist Engineer II

Senior Analytic Specialist

Global Time Management Senior Specialist(Senior Associate)

Card Services Supervisor

Specialist IS Engineer - System Implementation & Development

Learning Analytics Analyst-Associate

Card Services Specialist

Associate Delivery Manager Datawarehouse

Senior Finance Specialist

HR Service Lead

Data Specialist_Institution & People Profiles

Product Specialist - Officer

Specialist - Customer Care - Blended 4A

Business Project Advisor - HIH - Evernorth

Finance Specialist

Product Support Specialist 1

Software Specialist Engineer II - Fullstack Engineer

Territory Account Manager

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