Goregaon, Mumbai, Maharashtra Assistant vice president Jobs – 103 Open Jobs Today

Assistant Vice President Service Culture Transformation
HSBC Global Services Limited —Mumbai, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- AI
5d
Records Management Senior Analyst - Assistant Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Assistant Vice President Operations
HSBC Global Services Limited —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Accounting
- AI
6d
Assistant Vice President — Operations
Epoch Consulting —Mumbai, Maharashtra
- Full-time
Quick apply
Assistant Vice President, Senior KYC Quality Reviewer
Citi —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
8d
Assistant Vice President Asset Specialist LG, MSF
HSBC Global Services Limited —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
13d
Financial Planning & Analysis, Assistant Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Credit Risk Analytics - Assistant Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Doctoral degree
3d
Chief Manager / Assistant Vice President – Corporate Solutions Group
Alliance Insurance Brokers —Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
- MBA
RES International Business Execution Analyst - Assistant Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
1d
Assistant Vice President - Information Technology
HDFC Life —Mumbai, Maharashtra
- Computer Science
- Master's degree
- Project management
2d
Financing Solutions Operations Product Owner, Assistant Vice President
State Street —Mumbai, Maharashtra
- Full-time
- Agile
- Health insurance
Assistant VP - CEEMEA Desk Analyst
Barclays —Mumbai, Maharashtra
- English
- Research
- Analysis skills
Assistant Vice President, Investment Counsellor, Consumer Banking Group
DBS Bank —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Travel
AVP - Global KYC Trainer
Citi —Mumbai, Maharashtra
- Full-time
- Computer literacy
- English
- Microsoft Office
9d
Assistant Vice President - Sales Support
HDFC Life —Mumbai, Maharashtra
- Finance
- Master's degree
- Analysis skills
2d
Assistant Vice President - SEO
Publicis Groupe Holdings B.V —Mumbai, Maharashtra
- Master's degree
- Presentation skills
- AI
Quick apply
3d
Assistant Vice President, Specialist, Liquidity Funding Management, Global Financial Markets
DBS Bank —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Communication skills
Assistant Vice President LG Mortgage Asset Specialist, MSF
HSBC Global Services Limited —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
13d
Assistant Vice President - Enterprise Risk Reporting and Insights
M&G plc —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Assistant Vice President Service Culture Transformation

HSBC Global Services Limited -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
5 days ago

Qualifications

Master's degree
Analysis skills
Data management
AI
MBA
Communication skills

Full job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth.

The role of ‘Associate Vice President – Service Culture Transformation’ is positioned as a customer-outcome focused role, a critical enabler of HSBC India’s ambition to deliver consistently high-quality service experiences across channels. The role holder will lead the operationalization and day-to-day execution of key service culture and customer experience initiatives, with a strong focus on frontline enablement, responsiveness discipline, and governance-driven resolution of customer and frontline pain points.

This is a central enablement role, designed to bridge frontline insights with product, operations, service and learning teams, ensuring feedback is converted into prioritized actions, measurable service improvements, and sustained behavioral change.

Key Responsibilities

The role holder is responsible for driving the Service Culture Program across IWPB, bring in relevant feedback to improve the program to enable frontline teams to deliver improved customer experience. Some of the key initiatives are:-

1) Own and scale IWPB Academy:

Act as end-to-end business owner for First Stride, ensuring the 14-day onboarding programme consistently builds “day‑1 readiness” in banking fundamentals, products and service culture.
Partner with HR/L&D, Wealth, IWPB frontline and relevant support teams to standardize delivery, remove bottlenecks, and keep quality high across markets/sites.
Define success metrics (completion, confidence uplift, early performance indicators) and continuously improve the content based on colleague and customer outcomes.

2) Build accountability on Responsiveness:-

Track Responsiveness and service performance through KPIs, customer feedback and service benchmarks.
Drive and improve initiatives like the ‘Clearing House’ call, ‘Ask the Experts’ and ‘Responsiveness Summit’ to ensure that responsiveness is driven and implemented across IWPB.
Drive behavioral adoption through coaching, nudges, and reinforcement mechanisms so that responsiveness becomes part of how IWPB operates.

3) Run and evolve Customer First Club (CFC) to reinforce customer-first behaviors:-

Own CFC as a “people-led platform” that recognizes and reinforces customer-first behaviors, turning the customer promise into everyday actions (ownership, empathy, accountability).
Help to embed customer-first thinking at scale, reduce behaviour-driven escalations, enable faster, first-time-right resolutions, and strengthen trust via consistent experiences.

4) Customer Experience Support (NPS): Support frontline with queries related to Interaction and Relationship Net Promoter Scores (NPS), Closed Loop Feedback process, and issues related to the reporting platform, ensuring timely guidance and accurate resolution/escalation.

Requirements

Understanding and experience of working in a Bank, NBFC or in a financial institute working with customer experience, service excellence, transformation, governance routines, or frontline enablement

MBA from a reputed institute preferred.
Strong analytical and problem-solving skills
Demonstrate behaviors consistent with HSBC Values
Good communication skills
Industry and sector knowledge
Excellent interpersonal skills
Presentation, Data management and reporting/MIS skills
Planning and organizing skills

Pro-tip : Familiarity with AI-enabled tools is an advantage.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Apply Now

Refine Your Search

assistant vice president jobs in goregaon, mumbai, maharashtra

Assistant Vice President Service Culture Transformation

Records Management Senior Analyst - Assistant Vice President

Assistant Vice President Operations

Assistant Vice President — Operations

Assistant Vice President, Senior KYC Quality Reviewer

Assistant Vice President Asset Specialist LG, MSF

Financial Planning & Analysis, Assistant Vice President

Credit Risk Analytics - Assistant Vice President

Chief Manager / Assistant Vice President – Corporate Solutions Group

RES International Business Execution Analyst - Assistant Vice President

Assistant Vice President - Information Technology

Financing Solutions Operations Product Owner, Assistant Vice President

Assistant VP - CEEMEA Desk Analyst

Assistant Vice President, Investment Counsellor, Consumer Banking Group

AVP - Global KYC Trainer

Assistant Vice President - Sales Support

Assistant Vice President - SEO

Assistant Vice President, Specialist, Liquidity Funding Management, Global Financial Markets

Assistant Vice President LG Mortgage Asset Specialist, MSF

Assistant Vice President - Enterprise Risk Reporting and Insights

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