Sadashivanagar Bengaluru Karnataka Program coordinator bangalore Jobs – 66 Open Jobs Today

Customer Success Executive
TerraTern —HSR Layout Sector 1, Bengaluru, Karnataka
- ₹3,00,000 - ₹3,50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- English
Quick apply
Senior Team Lead | Engineering, AI & Data - Engineering | Project Management (PMO)
Deloitte —Bengaluru, Karnataka
- Azure
- PMP
- Master's degree
8d
Senior Content Coordinator
Navriti Technologies —Bengaluru, Karnataka
- ₹30,000 - ₹35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Japanese Bilingual Co-Ordinator
NASIWAK SERVICES INDIA PRIVATE LIMITED —Bengaluru, Karnataka
- ₹3,00,000 - ₹4,50,000 a year
- Full-time
- Bilingual
- English
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
Project Procurement Manager opportunities in India (local contract)
SBM Offshore —Bengaluru, Karnataka
- English
- Master's degree
- Supervising experience
Deal Management Coordinator
Cushman & Wakefield —Bengaluru, Karnataka
- Full-time
- ERP systems
- Microsoft Office
- Finance
Quick apply
7d
Senior IT Analyst Applications (ERP LN Consultant)
Caterpillar —Bengaluru, Karnataka
- Full-time
- ERP systems
- Databases
- Analysis skills
Senior FinOps Analyst
Sapiens —Bengaluru, Karnataka
- Email
- Azure
- Finance
- AWS
9d
Logistic Coordinator opportunities in India
SBM Offshore —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Travel
Facilitator - CCI
Makkala Jagriti —Bengaluru, Karnataka
- ₹17,000 - ₹20,000 a month
- Email
- English
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
1d
Contractual || Office Coordinator
Instawork Internal —Bengaluru, Karnataka
- Full-time
- Administrative experience
- Communication skills
Designer/Lead Designer
AtkinsRéalis —Bengaluru, Karnataka
- Full-time
- Remote
- AutoCAD
- CAD
- Electrical experience
- Health insurance
MGR II QLTY & RELIABILITY ENGINEERING
TE Connectivity —Bengaluru, Karnataka
- PMP
- Engineering
- Master's degree
Test Data Coordinator - SuS
Bayer —Bengaluru, Karnataka
- Call employer
- Azure
- Analysis skills
- Project management
Consultant
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- Presentation skills
- Accounting
- Communication skills
7d
High School Teacher (Associate)- Math, Physics, Chemistry
Narayana Group of Educational Institutions —Bangalore City, Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- 12th Pass
Quick apply
11d
Technical Coordinator`
The Scalers —Bengaluru, Karnataka
- English
- Project management
- Mentoring
- Health insurance
Customer Engagement Team
Obopay —Bengaluru, Karnataka
- Weekend availability
- Oracle
- Computer Science
- PMP
Associate Director - GTM & Sales Enablement
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- CRM software
- Azure
- Salesforce
Academic Coordinator
ISBR —Electronic City, Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- In-person
- Communication skills
Quick apply

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Customer Success Executive

TerraTern
HSR Layout Sector 1, Bengaluru, Karnataka

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Job details

Full-time
₹3,00,000 - ₹3,50,000 a year

Qualifications

CRM software
Microsoft Excel
Visa filing
English
Customer segmentation
Project management
Forecasting
Recruiting
Hindi
Communication skills
Help desk

Full job description

Job Title: Customer Success Executive

Location: Bangalore Office – Terratern Pvt Ltd

Employment Type: Full Time [WFO]

About Terratern:

Terratern is the fastest-growing Global Talent Mobility Solution, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.

Role Overview:

As a Customer Success Executive you will own the end-to-end lifecycle of our clients—from onboarding to exit. You’ll be the single point of contact, ensuring delivery of services, proactive communication, escalations handling, and driving growth through upsell and retention strategies. Your role is central to delivering successful outcomes for clients and maintaining high customer satisfaction.

Key Responsibilities:

Client Lifecycle Ownership: Own the entire journey from BD handoff to client exit. This includes kickoff, success planning, weekly updates, milestone tracking (e.g., resume optimization, job applications), and final review.
Growth (Upsell & Retention): Identify client needs and pitch relevant services such as Interview Coaching, Language/Learning add-ons, Premium/Fast-Track tiers. Run save-plays for at-risk clients to reduce churn.
Escalation Management: Acknowledge escalations within 2 hours, triage severity, coordinate internal teams (PO/PC/Learning/CX), ensure resolution within defined TAT, and publish RCA with preventive actions.
Delivery Orchestration: Assign and govern Program Officers and Process Coordinators (PCs),ensure service quality and cadence, and track key milestone completions.
NPS/CSAT & Reviews: Run client feedback pulses at key milestones (D30/D90/exit), close the loop on detractors, and encourage testimonials (with consent) to support brand trust.
SOP & Policy Adherence: Ensure all client communications go through RM; apply refund policies consistently with documented approvals. Document all decisions in Notion/CRM.
Data Hygiene & Reporting: Maintain 100% CRM hygiene with accurate notes, statuses, next steps, and weekly forecasts. Track risks and recovery plans proactively.
Process Improvement: Identify service delivery bottlenecks, propose playbook changes, and conduct training for internal teams to ensure adoption.
Stakeholder Management: Set clear expectations with clients around timelines, documentation, and service TATs across Job Search Assistance (JSA), Visa, and Learning services.
Compliance & Privacy: Uphold strict data privacy and documentation protocols, ensuring full compliance with internal standards.

KPI (Key Performance Indicators):

NPS & CSAT: Meet or exceed NPS targets; close the loop on all detractors within 72 hours.
Revenue: Achieve upsell and cross-sell targets (Interview Prep, Language/Learning modules, Premium tiers, etc.).
Delivery SLAs: 100% adherence to milestone SLAs (e.g., resume optimization by Day-30, interview prep before first interview).
Escalation Resolution: Acknowledge within 2 hours; resolve within agreed TAT; zero repeat issues from the same root cause.
Churn & Refund Management: Reduce preventable churn and apply refund policy consistently with proper documentation.
CRM Hygiene: Ensure 100% CRM hygiene (statuses, notes, next steps) and maintain accurate weekly forecasts.

Eligibility:

Must-have:

1-2 years in Customer Success, Account Management, or Operations in services (edtech, staffing, immigration, training, etc.).
Proven success in revenue ownership (upsell, cross-sell, retention) and driving NPS/CSAT improvements.
Experience in handling escalations and setting clear client expectations.
Strong process orientation: enforcing SLAs, building SOPs, and reducing turnaround times.
Analytical mindset: proficient with Excel/Google Sheets, basic cohort analysis, and forecasting.
Tools experience: CRM systems, helpdesk platforms, Notion, WhatsApp Business, and automation-first workflows.
Excellent communication in written and spoken English; Hindi required; regional languages a plus.
High ownership mindset; thrives in fast-paced and accountable environments.

Qualification:

Domain experience in international recruitment/JSA, visa processes, or overseas education.
Exposure to Germany/GCC markets or language-learning programs.
Experience running NPS campaigns, public review generation, or customer marketing.
Certifications in Customer Success or Project Management (e.g., CCSM)

Why Join Terratern:

Joining TerraTern puts you in a mission-driven organization that is changing lives. Here’s what makes us unique:

Impactful Work: Help individuals achieve their dreams by guiding them through global mobility journeys.
Professional Growth: Learn from industry experts and receive continuous training on immigration trends and tools.
Entrepreneurial Culture: Take ownership of your work, propose new ideas, and solve problems creatively..
Collaborative Environment: Be part of a motivated, high-energy team focused on delivering excellence.

Pay: ₹300,000.00 - ₹350,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

program coordinator bangalore jobs in sadashivanagar bengaluru karnataka

Customer Success Executive

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