Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- AWS
- Leadership
7d
Sr. Software Dev Engineer, Finance Technology
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
10d
Technical Associate - Application Support 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Access
- Oracle
- Computer Science
Quick apply
7d
Architect - DevOps 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
14d
Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
10d
Sr. Solution Architect 3
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
Quick apply
14d
Specialist - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Architect - Cloud Technologies S 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- English
Quick apply
Technical Writer
quixy —Hyderabad, Telangana
- Computer Science
- English
- Microsoft Office
Sr. Manager - Lean Digital Transformation 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Tech Lead - DevOps 4C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
14d
Manager, Order to Cash
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Sr. Software Development Engineer - Software Development Engineering N 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
"SALES AND MARKETING HEAD"
BIZ9 MEDIA AND ENTERTAINMENT PVT LTD —Hyderabad, Telangana
- Up to ₹65,000 a month
- Full-time
- Sales
- Computer networking
- In-person
- Cell phone reimbursement
Quick apply
Analyst - Process Analytics - Trust & Safety 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Technical Writer
A2K IT Solutions —Hyderabad District, Telangana
- English
- Microsoft Office
- Software development
Supervisor, Library Conform
Warner Bros. Discovery —Hyderabad, Telangana
- Full-time
- Leadership
- Communication skills
- Editing
1h
Analyst - Data Governance and Quality 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
1d
CFIN RTR Engineer
Carrier —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Accounting
- Health insurance
- Paid time off
Sr. Developer - Application Development Microsoft S 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply

I want to receive the latest job alerts for high paying in telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

high paying jobs near telangana

Devops Architect jobs in Hyderabad, Telangana

Software Engineer jobs in Hyderabad, Telangana

Head Of Operations jobs in Hyderabad, Telangana

Data Governance Analyst jobs in Hyderabad, Telangana

Trustee jobs in Hyderabad, Telangana

Senior Software Engineer jobs in Hyderabad, Telangana

Technical Support jobs in Hyderabad, Telangana

Digital Transformation Consultant jobs in Hyderabad, Telangana

Devops Architect jobs in Pune, Maharashtra

Devops Architect jobs in Remote

Devops Architect jobs in Kakkanad, Kochi, Kerala

Devops jobs in Chandigarh, Chandigarh

Architect Interior Designer jobs in Mumbai, Maharashtra

Architect jobs in Thiruvananthapuram, Kerala

Devops Architect jobs in Bengaluru, Karnataka

Software Company Freshers jobs in Porur, Chennai, Tamil Nadu

Software Engineer jobs in Kolkata, West Bengal

Software Engineer jobs in Lucknow, Uttar Pradesh

Software Engineer jobs in Tumkur, Karnataka

Software Engineer jobs in Rudrapur, Dehradun, Uttarakhand

Director, Head of Service Operations

Cubic Corporation -
Hyderabad, Telangana

Apply Now

Job details

Full-time
7 days ago

Qualifications

Data centre experience
Azure
Incident management
PCI
AWS
Splunk
Solarwinds
ServiceNow
ISO 27001
Problem management
Leadership

Full job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Role Overview

We are seeking a highly experienced and operationally rigorous Head of Service Operations to lead our global 24x7 service delivery function supporting mission-critical transit systems for over 40 major transit agencies worldwide. This is a product IT operations leadership role responsible for the reliability, performance, and continuous improvement of customer-facing platforms. The role operates in a zero-tolerance, high-availability environment where outages directly impact paying customers and public infrastructure.

The role is based in India and reports to the VP, Technology & Service Operations.

Scope & Scale

~40 global transit agency customers
Team size: ~100 FTE scaling to ~200
24x7 global operations (Americas, EMEA, APAC)
Service Desk, NOC, SOC, Tier 2, Incident/Problem Management
4–5 Shift Managers managing rotations

Core Responsibilities

Global Service Operations Leadership: Lead the delivery of global 24x7 service operations across all customer environments, ensuring consistent, high-quality support for mission-critical transit platforms. Drive alignment across Service Desk, NOC, SOC, and Tier 2 teams, establishing clear accountability, operational discipline, and a strong global operating cadence.
Product IT Operations Excellence: Embed a product-centric operations mindset, where uptime, responsiveness, and customer impact are paramount. Ensure teams operate with urgency and ownership appropriate for live, revenue-generating systems supporting public transit services.
Major Incident & Reliability Management: Lead the management of P1 and P2 incidents with rapid response, clear escalation, and coordinated resolution. Drive effective post-incident reviews focused on root cause elimination and continuous improvement of service reliability.
SRE & Preventative Operations: Advance reliability practices by integrating SRE principles into service operations, including proactive monitoring, predictive alerting, and structured preventative maintenance to reduce incident frequency and improve system stability.
ITSM Governance: Ensure consistent execution of ITIL-aligned processes across Incident, Problem, and Change Management using ServiceNow, balancing operational rigor with the agility required in high-availability environments.
Performance & SLA Delivery: Drive delivery against customer KPIs and internal SLAs, ensuring transparency, accountability, and proactive management of performance risks across global operations.
Tooling Evolution: Enhance operational tooling and observability capabilities across ServiceNow, SolarWinds, Dynatrace, and Splunk, enabling improved visibility, faster detection, and more effective incident response.
Hybrid Infrastructure Operations: Oversee service operations across a hybrid environment spanning legacy data centers, Azure, and AWS, ensuring consistent performance and reliability across all platforms and regions.
Compliance Alignment: Support adherence to PCI DSS, ISO 27001, and SOC requirements, ensuring operational processes are aligned with security and regulatory standards.
Operational Transformation: Drive the evolution of the service operations function toward a world-class, globally consistent model, improving operational maturity, standardization, and overall service performance.

Key Performance Indicators (KPIs)

SLA Compliance (Response & Resolution): Measures adherence to agreed response and resolution times for incidents and service requests.
Service Availability & Uptime: Tracks the percentage of time customer-facing systems are fully operational and available.
Mean Time to Detect (MTTD) / Mean Time to Resolve (MTTR): Measures how quickly issues are identified and restored to normal service.
P1/P2 Incident Frequency & Recurrence: Tracks the volume of critical incidents and the effectiveness of preventing repeat occurrences.
Problem Management Effectiveness: Measures the ability to identify root causes and implement permanent fixes to eliminate recurring issues.
Change Success Rate: Tracks the percentage of changes implemented without causing incidents or service disruption.
Preventative Maintenance Effectiveness: Measures how well proactive maintenance activities reduce incidents and improve system stability.
Customer Satisfaction (CSAT): Reflects customer perception of service quality, responsiveness, and overall reliability.
Compliance & Audit Adherence: Measures alignment with regulatory and security standards such as PCI DSS, ISO 27001, and SOC.

Candidate Profile

ITSM & Service Management: Strong ITIL-based service operations expertise
SRE & Reliability Engineering: Experience driving proactive reliability practices
24x7 Global Operations Leadership: Proven leadership of follow-the-sun operations
Major Incident Management: Expertise in high-severity incident command
Problem Management: Strong root cause analysis and resolution focus
Performance & SLA Management: Track record delivering against KPIs and SLAs
Observability & Monitoring: Deep understanding of monitoring and alerting frameworks
Hybrid Infrastructure Operations: Experience across cloud and data center environments
Compliance & Security Alignment: Familiarity with regulated, audit-driven environments
Operational Transformation: Demonstrated ability to scale and mature operations
Team Leadership & Development: Builds and leads high-performing global teams
Customer-Centric Service Delivery: Strong focus on customer impact and outcomes

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

high paying jobs in telangana

Director, Head of Service Operations

Sr. Software Dev Engineer, Finance Technology

Technical Associate - Application Support 5B

Architect - DevOps 4D

Front Line Manager - Customer Care - Voice 4B

Sr. Solution Architect 3

Specialist - Customer Care - Voice 4B

Architect - Cloud Technologies S 4D

Technical Writer

Sr. Manager - Lean Digital Transformation 4D

Tech Lead - DevOps 4C

Manager, Order to Cash

Sr. Software Development Engineer - Software Development Engineering N 4B

"SALES AND MARKETING HEAD"

Analyst - Process Analytics - Trust & Safety 5B

Technical Writer

Supervisor, Library Conform

Analyst - Data Governance and Quality 5B

CFIN RTR Engineer

Sr. Developer - Application Development Microsoft S 4B

I want to receive the latest job alerts for high paying in telangana

Explore jobs in more locations

Business Unit:

Company Details:

Job Details:

Worker Type:

Jobseeker tools

Employer Tools

Browse

Stay Connected