India Entry level customer service representative Jobs – 122 Open Jobs Today

Customer Experience Advisor
ApplyBoard —Gurugram, Haryana
- Full-time
- Remote
- Microsoft Word
- Customer service
- Analysis skills
13d
Entry-level Customer Service Representative
Cognizant —Afzalgarh, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Manager Accounts Receivable
Cummins Inc. —Pune, Maharashtra
- Night shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Commuter assistance
3d
Assistant Manager Accounts Receivables
Cummins Inc. —Pune, Maharashtra
- Night shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Commuter assistance
3d
Customer Service Admin
Agilent Technologies (International) —Manesar, Gurugram, Haryana
- Full-time
- Customer service
- Travel
- No travel
4d
Junior Sales Representative
Multiplex Group of Companies —Karnataka
- Sales
- Customer service
- B.Sc
Inside Sales Representative
Teleglobal International —Pune, Maharashtra
- Full-time
- CRM software
- Azure
- Marketing
Front Desk Executive or Receptionist
SPAC Pneumatic | Shree Prayag Air Controls —Noida, Uttar Pradesh
- Email
- Customer service
- Microsoft Office
- Master's degree
Service Delivery Operations Team Lead
Accenture —Bengaluru, Karnataka
- Weekend availability
- Sales
- Data entry
Maintenance Services Representative
Panasonic —Delhi, Delhi
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Researcher I
HireRight —Bengaluru, Karnataka
- Full-time
- English
- Research
- Microsoft Office
Customer Service Representative
The Chennai Silks - Salem —Salem, Tamil Nadu
- ₹13,000 - ₹15,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Data entry
- Food provided
Quick apply
Receptionist
TECHNO INDUSTRIES LIMITED —Narol, Ahmedabad, Gujarat
- From ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Factory Warehouse and General Stores Lead
SKF —Ahmedabad, Gujarat
- Oracle
- Management
- Engineering
5d
Inside Sales Representative
Kanerika Software —Hyderabad, Telangana
- Full-time
- Azure
- Sales
- Marketing
- Flexible schedule
Researcher 1
HireRight —Nagpur, Maharashtra
- Full-time
- Customer service
- Computer literacy
- English
Lead - E-commerce
ACCESS Development Services —Delhi
- Email
- Marketing
- Master's degree
- Bachelor's degree
Administrative Assistant Representative
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Analysis skills
3d
Field Operations Executive - Noida
Rentokil Initial —Noida, Uttar Pradesh
- Full-time
- Google Suite
- B.Sc
- Bachelor's degree
Quick apply
Executive - Inside Sales /Admin
Cityinfo Services —Mumbai, Maharashtra
- Full-time
- Sales
- Inventory management
- B.Sc

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Customer Experience Advisor

ApplyBoard -
Gurugram, Haryana

Apply Now

Job details

Full-time
13 days ago

Qualifications

Microsoft Word
Customer service
Analysis skills
Bachelor's degree
Proofreading
Communication skills
Editing

Full job description

ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Opportunity:

The Customer Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support. Responsibilities include reviewing student documents for eligibility, submitting applications, and ensuring data accuracy. The role involves regular communication with partner schools and recruiters to resolve application issues and track progress. The specialist will be accountable for meeting individual and team KPIs, including response times, processing accuracy, and maintaining a high level of customer satisfaction.

While the job role is titled "Advisor," the tasks are primarily data-entry in nature - extracting details from documents and entering them into the system with precision. Ideally, the individual should have a basic understanding of technology and strong communication skills, as they may occasionally be required to liaise with the product team.

Location: Remote

Shifts: 24x7 Rotational Shifts

Employment Type: Contractual

What you’ll be doing everyday:

Applicant Support & Advising

Assist applicants with program inquiries and requirements
Provide advisement to students on alternative program options that meet their interests and educational backgrounds
Empathetically communicate application outcomes to our students, whether positive or negative
Action deferral-related processes and inquiries
Action refund-related processes and inquiries
Assist students in meeting enrollment conditions and resolve uncertainties post-offer
Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required
Ensure accurate and timely processing of applications using relevant systems and workflows

Document & Eligibility Review

Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
Review offer letters for student information consistency to ensure efficient application processing.

School & Partner Collaboration

Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
Communicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties.

Communication & Process Guidance

Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received.

Process Maintenance & Improvement

Ensure application processes are regularly updated to ensure the precision of process details
Collaborate with schools and internal teams to resolve application issues and continuously improve workflows.

Meeting Key Performance Metrics

Ensure timely processing of applications, documents, and communications in alignment with established KPIs.
Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.

What you bring to the table:

An associate's or Bachelor's degree is an asset.
1-3 years of customer service experience.
Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
Strong analytical abilities, detail-oriented, and a high level of accuracy
Working knowledge of Google spreadsheets, Microsoft Word, and Gmail
Adept in researching and problem-solving capabilities
Someone who thrives in a collaborative, teamwork environment
Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
An ability to work cross-functionally to ensure application processing consistency and efficiency
Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
Excellent interpersonal skills and verbal and written communication skills

About ApplyBoard

ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.

Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.

We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.

ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

Apply Now

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