Remote Agent architect Jobs – 87 Open Jobs Today

Salesforce Service Cloud Architect
TECH NEXT —Remote
- ₹80,000 - ₹1,10,000 a month
- Full-time
- Remote
- Software troubleshooting
- Salesforce
- DevOps
Quick apply
3d
Sr. Principal, Quality Engineering Architect
Ingram Micro —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
ServiceNow Virtual Agent Architect
DataLunix Technologies —Remote
- Full-time
- Remote
- Customer service
- Agile
- IT
Quick apply
2d
Sr. ServiceNow Developer – UI Builder
TECH NEXT —Remote
- ₹75,000 - ₹95,000 a month
- Full-time
- Remote
- Analysis skills
- JavaScript
- Scripting
Quick apply
8d
Salesforce Lead
Techfacto —Remote
- ₹1,00,000 - ₹50,00,000 a year
- Remote
- Salesforce
- APIs
- Agile
Quick apply
Artificial Intelligence Engineer
Destm Technologies —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Master's degree
- Health insurance
- Paid time off
Quick apply
5d
Power Platform Architect / Microsoft Power Platform Lead
MobileProgramming —Remote
- Remote
- Azure
- APIs
- Communication skills
Lead Salesforce Developer & Agentforce Specialist
MindTrilogy IT Solutions Pvt. Ltd —Remote
- ₹1,50,000 - ₹1,80,000 a month
- Remote
- Customer service
- Salesforce
- Master's degree
Quick apply
Salesforce Data Cloud Architect
FuGenEd ( Creating Opportunities For Deserving) —Remote
- ₹1,00,000 - ₹1,15,000 a month
- Full-time
- Remote
- Azure
- Computer Science
- Salesforce
Quick apply
AI-First Full Stack Engineer
Tier5 Technology Solutions Pvt Ltd —Remote
- ₹10,00,000.00 - ₹20,30,269.67 a year
- Full-time
- Remote
- System design
- Master's degree
- SQL
- Flexible schedule
- Paid sick time
Quick apply
AI Architech
Rupa Career Solutions —Remote
- ₹3,45,789 - ₹30,87,988 a year
- Full-time
- Remote
- Microsoft Access
- Azure
- Master's degree
Quick apply
9d
Senior Python Engineer / Backend Analytics & AI Architect
Garuda SpaceX Technologies —Remote
- ₹1,60,446.92 - ₹5,67,232.34 a year
- Full-time
- Remote
- Master's degree
- Machine learning
- AI
- Work from home
- Flexible schedule
Quick apply
Senior Machine Learning Engineer (Gemini Enterprise)
Programming.com —Remote
- ₹5,11,174.60 - ₹18,33,311.51 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
- Health insurance
- Paid sick time
Quick apply
Microsoft 365 Solutions Architect (Digital Workplace & Automation)
Interiors With Art —Remote
- Full-time
- Remote
- SharePoint
- Construction experience
- AI
Quick apply
12d
ServiceNow Platform Architect
Atidan Technologies —Remote
- Urgently hiring
- Remote
- Azure
- ERP systems
- Finance
Senior Outsystems ODC Developer - Agentic AI
Diversehorizons Pvt Ltd —Remote
- ₹25,000 - ₹85,000 a month
- Full-time
- Remote
- Azure
- AWS
- Analysis skills
- Paid time off
- Paid sick time
Quick apply
AI Automation Engineer (LLM, n8n & Workflow Automation)
MIS Technologies —Remote
- From ₹40,000 a month
- Full-time
- Remote
- Azure
- Salesforce
- English
- Flexible schedule
Quick apply
Conversational AI specialist
Techolution —Remote
- Full-time
- Remote
- AI
- Python
- Health insurance
ServiceNow Architect - NowAssist
DataLunix Technologies —Remote
- Full-time
- Remote
- Customer service
- Agile
- IT
Quick apply
2d
AI Engineer
GoWide Solutions —Remote
- ₹1,00,000 - ₹2,00,000 a month
- Full-time
- Remote
- Azure
- Computer Science
- Salesforce
Quick apply

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agent architect jobs near remote

Salesforce Service Cloud Architect

TECH NEXT
Remote

Quick apply

Job details

Full-time | Contractual / Temporary
₹80,000 - ₹1,10,000 a month
3 days ago

Qualifications

CI/CD
Cloud architecture
Software troubleshooting
Salesforce Certification
Salesforce
DevOps
SOAP
Release management
Continuous integration
REST
APIs
Problem management
Threat intelligence
Middleware
Solution architecture
Informatica
Leadership
Communication skills
Debugging

Full job description

Salesforce Service Cloud Solution Architect

Experience: 6–8+ Years
Employment Type: Contract

Job Summary

We are seeking an experienced Salesforce Service Cloud Solution Architect to lead the design, implementation, and optimization of enterprise-scale Salesforce Service Cloud solutions. The ideal candidate will possess a strong combination of functional expertise, technical architecture skills, and stakeholder management capabilities to support complex customer ecosystems and drive continuous improvement initiatives.

This role requires hands-on experience in Salesforce Service Cloud, solution architecture, enterprise integrations, production support, and customer-facing engagements.

Key ResponsibilitiesSolution Architecture & Customer Management

Design scalable Salesforce Service Cloud solutions aligned with business objectives.
Translate complex business requirements into robust technical architecture and solution designs.
Architect data models, security models, role hierarchies, sharing rules, and visibility settings.
Design end-to-end customer service solutions using:
Omni-Channel Routing
Service Console
Live Agent
Einstein Bots
Knowledge Management
Define governance for low-code and pro-code development using Flows, OmniStudio, Apex, and Lightning Web Components (LWC).
Design secure, compliant solutions adhering to enterprise security and regulatory standards.
Collaborate with business stakeholders, architects, and development teams throughout the solution lifecycle.

Problem Management & Continuous Improvement

Perform Root Cause Analysis (RCA) for complex production issues.
Recommend short-term mitigation and long-term resolution strategies.
Identify recurring issues and implement preventive measures.
Drive continuous improvement initiatives and operational excellence.

Salesforce Service Cloud Expertise

Design and implement solutions involving:
Case Management
Omni-Channel Routing
Service Console
Knowledge Management
Workflow Rules
Salesforce Flows
Automation
DevOps and Release Management
Analyze business requirements and recommend best-fit Salesforce capabilities.

Integration & Technical Support

Design and support integrations between Salesforce and enterprise applications.
Develop and troubleshoot integrations using:
REST APIs
SOAP APIs
Middleware Platforms
Diagnose integration issues using monitoring tools, logs, and debugging techniques.

Documentation & Knowledge Management

Create and maintain:
Solution Design Documents
Root Cause Analysis (RCA) Documentation
Technical Documentation
Knowledge Base Articles
Ensure documentation supports governance, audit readiness, and knowledge reuse.

Stakeholder Management

Engage with business stakeholders and leadership teams.
Provide regular project updates and technical recommendations.
Participate in governance meetings and solution review sessions.
Ensure high customer satisfaction through proactive communication and timely delivery.

Required SkillsMandatory

6–8+ years of Salesforce experience with strong expertise in Salesforce Service Cloud.
Strong experience designing enterprise Salesforce solutions.
Expertise in:
Case Management
Omni-Channel Routing
Service Console
Knowledge Management
Salesforce Flows
Validation Rules
Automation
Strong Apex development and debugging knowledge.
Experience with Lightning Web Components (LWC).
Strong understanding of REST/SOAP APIs and enterprise integrations.
Experience working in large, integrated enterprise environments.
Knowledge of CI/CD, DevOps, release management, and sandbox strategies.
Strong understanding of Salesforce security architecture including:
Profiles
Permission Sets
Sharing Rules
Field-Level Security
Role Hierarchies

Preferred Skills

OmniStudio experience.
Experience integrating Salesforce with CTI platforms.
Middleware integration experience (MuleSoft, Dell Boomi, Informatica, etc.).
Experience supporting large production (AMS/BAU) environments.
Experience with incident and problem management processes.
Strong documentation and stakeholder management skills.

Required CertificationsMandatory

Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform Developer I

Preferred

Salesforce Certified Application Architect
Salesforce Certified System Architect
Salesforce Certified Technical Architect (CTA)

What We're Looking For

Strong solution architecture and technical leadership skills.
Excellent analytical and problem-solving capabilities.
Ability to work in fast-paced enterprise environments.
Strong ownership, accountability, and customer-first mindset.
Excellent verbal and written communication skills.
Experience managing cross-functional and offshore teams.

Pay: ₹80,000.00 - ₹110,000.00 per month

Experience:

Cloud Solution Architect: 6 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

agent architect jobs in remote

Salesforce Service Cloud Architect

Sr. Principal, Quality Engineering Architect

ServiceNow Virtual Agent Architect

Sr. ServiceNow Developer – UI Builder

Salesforce Lead

Artificial Intelligence Engineer

Power Platform Architect / Microsoft Power Platform Lead

Lead Salesforce Developer & Agentforce Specialist

Salesforce Data Cloud Architect

AI-First Full Stack Engineer

AI Architech

Senior Python Engineer / Backend Analytics & AI Architect

Senior Machine Learning Engineer (Gemini Enterprise)

Microsoft 365 Solutions Architect (Digital Workplace & Automation)

ServiceNow Platform Architect

Senior Outsystems ODC Developer - Agentic AI

AI Automation Engineer (LLM, n8n & Workflow Automation)

Conversational AI specialist

ServiceNow Architect - NowAssist

AI Engineer

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