Hebbagodi Karnataka Customer success manager Jobs – 2393 Open Jobs Today

Client Success Manager-Bengaluru ,KA
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Office
- 12th Pass
- Business development
Quick apply
7d
Customer Success Manager
Ideapoke —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Technical Customer Success Account Manager
Microsoft —Bengaluru, Karnataka
- Full-time
- Azure
- AWS
- Bachelor's degree
Senior Project Manager – Professional Services (Financial Services)
SymphonyAI —Bengaluru, Karnataka
- ₹30,62,274 - ₹45,93,412 a year
- Full-time
- PMP
- Project management
- Bachelor's degree
13d
Associate Customer Success Manager
o9 Solutions —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Oracle
- Master's degree
- Project management
- Work from home
Customer Success Associate
Material Depot —Bangalore City, Bengaluru, Karnataka
- ₹4,50,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Cell phone reimbursement
Quick apply
Customer Support & Retention Executive - US
Bhanzu —HSR Layout Sector 1, Bengaluru, Karnataka
- Up to ₹5,50,000 a year
- Urgently hiring
- Customer service
- English
- Master's degree
- Paid sick time
Quick apply
12d
Customer Success Manager -SaaS M&A
MergerWare —Bengaluru, Karnataka
- Full-time
- Presentation skills
- Conflict management
- Communication skills
Sales Manager
Optics & Allied Engg Pvt Ltd -( Optica) —Bommasandra, Bengaluru, Karnataka
- ₹60,000 - ₹80,000 a month
- Full-time
- Sales
- Engineering
- Microsoft Office
- Flexible schedule
Quick apply
Senior Customer Success Manager
SHIELD —Bengaluru, Karnataka
- Full-time
- SQL
- JavaScript
- APIs
Quick apply
Client Account Manager
MyGate —Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Administrative experience
- Bachelor's degree
- Business Administration
- Health insurance
- Life insurance
Quick apply
14d
Senior Customer Experience Program Manager
SolarWinds —Bengaluru, Karnataka
- Microsoft Powerpoint
- Salesforce
- Research
Quick apply
Customer Success Manager
maggie little —Koramangala, Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
13d
Customer Success Manager
Workspan —Bengaluru, Karnataka
- Full-time
- AWS
- Communication skills
Quick apply
Customer Success Manager (B2B SaaS)
optimhire —Bengaluru, Karnataka
- ₹3,70,411.79 - ₹25,00,000.00 a year
- Full-time
- Project management
- In-person
- Negotiation
Quick apply
1d
Customer Support & Retention Executive
Bhanzu —HSR Layout Sector 1, Bengaluru, Karnataka
- ₹4,00,000 - ₹4,50,000 a year
- Urgently hiring
- Customer service
- English
- Master's degree
- Paid sick time
Quick apply
14d
Technical Product Manager
Intropeer —Bengaluru, Karnataka
- ₹25,00,000 - ₹35,00,000 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Support Portfolio Manager
NetApp —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Customer Success Manager
ZapCom Solutions —Bengaluru, Karnataka
- Full-time
- Salesforce
- Communication skills
Information Security & Compliance Manager
FirstHive —Bangalore City, Bengaluru, Karnataka
- ₹15,00,000 - ₹40,00,000 a year
- Full-time
- Hybrid work
- AWS
- APIs
- In-person
- Flexible schedule
Quick apply
13d

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Client Success Manager-Bengaluru ,KA

Diversified -
Bengaluru, Karnataka

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Job details

7 days ago

Qualifications

ITIL Certification
Microsoft Office
12th Pass
Business development
Presentation skills
Bachelor's degree
ITIL
Communication skills

Full job description

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary:
The Client Success Manager (CSM) is responsible for the overarching business relationship with assigned clients, serving as the primary point of contact for all customer managed service interactions. The primary goal is to act as the clients’ trusted advisor to help the client realize value from their relationship with Diversified and ensure the client’s relationship experience is a positive one. The CSM is responsible for providing empirical measurement to ensure contractual compliance while proving value of services. Development of a strong and evolving account plan is required to track progress, elements of success and introduce opportunities for new technology. As the internal client advocate, the CSM provides direction and support to their operational colleagues working in close collaboration with all departments to ensure process is followed and escalations are closely monitored. The Client Success Manager forms effective business partnerships with clients providing project oversight, proactive service, new product & service implementation, ongoing consultative support, and problem resolution across the entire program.

Roles and Responsibilities:

Contractual compliance, effective service delivery, SLA adherence
Contract creation, management, negotiation, renewal
Strategic account plan development and implementation
Sales Support / new business development
Integrate data into KPI Reports for user experience metrics
Be a trusted advisor to the customer. Understand and manage customer outcomes using data and leveraging customer knowledge and established relationships
Understand the customer wholistically, including their business model, goals, projects, timelines, IT, and more. As proactively as possible, anticipate the needs of the customer, and their next steps in the lifecycle journey with Diversified
Advocate for the customer by sharing information/data with Diversified customer facing teams
Collaborate closely with Client Success team members (Sales/Account Management, Renewals and Support teams)
Gauge customers’ levels of engagement through data analytics and suggest as well as initiate appropriate action(s)
Provide insights to customers to ensure they recognize value from Diversified’s managed services
Handle and resolve customer requests, concerns, billing inquiries, escalations, etc.
Advocate new solutions or products to improve customer’s operations. Prove business value to promote customer growth through our service offerings
Represent Diversified to customers through the ‘Adopt’ ‘Mature’ and ‘Expansion’ customer journey stages
Serve as Diversified’ s primary managed service interface with assigned clients.
Develop & maintain positive client relationship.
Identify and pursue new business opportunities as an expert in Diversified ‘s capabilities and service offerings
Maintain complete familiarity with contract(s) between Diversified and client to help ensure client expectations are properly set and met; manage contractual compliance.
Ensure all internal financial reporting requirements and timetables are met
Coordinate internal staff activities toward fulfillment of client expectations and contractual requirements in an effective, collaborative environment
Coordinate and supervise the internal Diversified departments and teams in their delivery of the day-to-day activities for the client.
Proactively review open service tickets to ensure SLA compliance
Process training and enforcement specific to the client engagement and escalation
Participate in regular business reviews with the client

Job Qualification:Education / certifications:

High School Diploma Required
Bachelor’s Degree Desired
Certification and working knowledge of ITIL practices desired

Required/Desired Knowledge, Experience and Skills:

3+ years relevant industry experience
Total 10+yrs of experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Demonstrable presentation skills and ability to prepare and deliver logical presentations.
Team player with proven ability to collaborate and work successfully with strong personality types and with a wide range of personnel within the organization.
Proven self-starter with ability to successfully work in fast-paced, deadline-oriented environment
High skill level in use of organizational tools
Strong competency with standard business software applications (MS Office; CRM, etc.)

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [email protected].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

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Refine Your Search

customer success manager jobs in hebbagodi karnataka

Client Success Manager-Bengaluru ,KA

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