Pune Maharashtra Head of customer service Jobs – 249 Open Jobs Today

Branch Head
The Vision Sports —Hadapsar, Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
- Cell phone reimbursement
Quick apply
14d
Executive - Sales & Operations
Capitalflex —Pune, Maharashtra
- ₹2,40,000 - ₹3,60,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Paid time off
- Paid sick time
Quick apply
5d
Sales Head (Real Estate - Site Head)
VIBE Realty Pvt. Ltd. —Pune, Maharashtra
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Sales
- English
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Head of Accounts Payable
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- ERP systems
- Accounting
- Communication skills
Quick apply
Regional Service Coach - West-1
MSX International —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
Operations Manager – Delivery Excellence
Indovance —Pune, Maharashtra
- Full-time
- ERP systems
- Communication skills
5d
Front Desk Executive
Sri Sathe Infracon Pvt.Ltd —Pune, Maharashtra
- ₹20,000 - ₹22,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Health insurance
Quick apply
Regional Sales Manager -Pune
System5S India Private Limited —Pune, Maharashtra
- ₹60,000 - ₹70,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Cell phone reimbursement
- Work from home
Quick apply
3d
Senior Associate, Treasures Relationship Manager, Consumer Banking Group
DBS Bank —Pune, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- MBA
Floor Operation manager
RANKA JEWELLERS PC.PVT.LTD —Chinchwad, Pune, Maharashtra
- ₹40,000 - ₹55,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Credit & Collections Accountant
Sulzer —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
- Health insurance
Assistant Manager- IT Operations & End User Support - Pune
Vodafone —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Head of Data & AI India
Vivicta —Pune, Maharashtra
- Full-time
- Hybrid work
- English
- Agile
- AI
Team Manager | Remitly HVS
Full Potential Solutions —Pune, Maharashtra
- Communication skills
- Health insurance
5d
Sales Coordinator
Mesklintech LLP —Pune, Maharashtra
- From ₹4,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
12d
Customer Contact Comms Senior Analyst-Voice
Accenture —Pune, Maharashtra
- Full-time
- Management
- Microsoft Office
- Presentation skills
9d
Manager — Delivery Performance & Operations
Jade Global —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
DGM Communications
SKF —Pune, Maharashtra
- Master's degree
- Business Administration
- Manufacturing
Account Head
Active Protection Services Pvt Ltd —Pune, Maharashtra
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
Quick apply
4d
Associate Territory Manager - Pune
DHL —Pune, Maharashtra
- Email
- Management
- Sales
- Marketing
- Health insurance
- Paid time off
9d

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Branch Head

The Vision Sports
Hadapsar, Pune, Maharashtra

Quick apply

Job details

Full-time
₹25,000 - ₹35,000 a month
14 days ago

Benefits

Commuter assistance
Cell phone reimbursement

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Lead generation
Master's degree
Business development
Business Administration
MBA
Leadership
Communication skills

Full job description

Job Description – Branch Head

Position Details

Job Title: Branch Head
Department: Operations & Business Development
Location: The Vision Sports Academy – Bhosale Garden, Hadapsar
Reporting To: Director / Head of Operations
Employment Type: Full-Time

CTC: 25 K TO 35 K

Job Summary

The Branch Head is responsible for the overall management, growth and operational excellence of the assigned academy branch. The role includes overseeing sports programs, staff management, admissions, parent relations, facility operations, revenue generation and branch profitability while ensuring a high-quality experience for students and parents.

Key Responsibilities

Branch Operations Management

Manage the day-to-day operations of the branch.
Ensure smooth functioning of all sports programs, coaching schedules and activities.
Monitor facility maintenance, cleanliness, safety and security standards.
Ensure compliance with company policies, operational procedures and quality standards.
Coordinate with the Head Office for operational requirements and reporting.

Business Development & Admissions

Achieve monthly and annual student enrollment targets.
Drive admissions through inquiries, walk-ins, referrals, events and local marketing initiatives.
Develop relationships with schools, societies, clubs, Corporates and community organizations.
Conduct branch-level promotional activities, sports events and awareness programs.
Monitor inquiry-to-admission conversion rates and implement improvement strategies.

Revenue & Financial Management

Achieve branch revenue and profitability targets.
Monitor fee collection and outstanding payments.
Ensure timely follow-up of pending fees and renewals.
Control branch-level expenses and optimize resource utilization.
Prepare monthly revenue and performance reports.

Team Leadership & People Management

Supervise coaches, coordinators, administrators and support staff.
Conduct staff scheduling, attendance monitoring and performance reviews.
Motivate and develop team members to achieve branch goals.
Ensure professional conduct and discipline among all employees.
Identify training needs and support staff development.

Parent & Student Relationship Management

Maintain strong relationships with students and parents.
Address concerns, complaints and feedback professionally.
Conduct parent meetings and orientation sessions when required.
Ensure high levels of student satisfaction and retention.

Sports Program Management

Ensure effective delivery of football, cricket, basketball, skating, swimming, pickleball, karate and other academy programs.
Monitor coaching quality and student progress.
Coordinate tournaments, competitions, camps, workshops and special events.
Support the implementation of new sports programs and initiatives.

Marketing & Community Engagement

Coordinate local marketing campaigns with the marketing team.
Support social media content creation and promotional activities.
Build partnerships with schools, residential communities, and local organizations.
Represent the academy at events, exhibitions, and community programs.

Reporting & Administration

Maintain accurate records of admissions, attendance, revenue and branch performance.
Submit daily, weekly and monthly MIS reports.
Track key performance indicators and recommend corrective actions.
Ensure documentation and compliance requirements are maintained.

Qualifications

MBA or Master’s Degree in Sports Management.

Experience

Minimum 2–5 years of experience in branch operations, business development, education, sports, fitness, or service industry management.
Prior experience in managing teams and achieving sales or operational targets is preferred.
Experience in sports academies, schools, fitness centers or coaching institutes will be an advantage.

Required Skills

Operational Skills

Branch management and administration.
Revenue and admissions management.
Team leadership and supervision.
Facility and event management.
Budget monitoring and expense control.

Business Development Skills

Sales and conversion management.
Relationship building and networking.
Community engagement.
Lead generation and admissions planning.

Technical Skills

MS Excel, Word and PowerPoint.
CRM and reporting tools.
Data analysis and MIS reporting.

Soft Skills

Strong leadership and decision-making ability.
Excellent communication and interpersonal skills.
Problem-solving and conflict-resolution skills.
Customer-centric approach.
High level of accountability and ownership.
Ability to work under pressure and meet targets.

Key Performance Indicators (KPIs)

Business & Revenue

Monthly admissions achieved.
Revenue target achievement.
Student retention rate.
Fee collection efficiency.

Operations

Branch operational compliance score.
Facility maintenance and readiness.
Event execution effectiveness.

Customer Satisfaction

Parent satisfaction score.
Complaint resolution time.
Student retention and renewal percentage.

Team Performance

Staff attendance and productivity.
Employee retention and engagement.
Training and development completion.

Working Conditions

Six-day working week.
Availability during weekends and academy events when required.
Travel between branches and event locations as necessary.

Compensation & Benefits

Fixed salary with performance-based incentives.
Mobile and travel reimbursement (as per company policy).
Professional development and training opportunities.
Career growth opportunities within the organization.

Preferred Candidate Profile

Strong leadership and business acumen.
Passion for sports, youth development and education.
Target-oriented and result-driven mindset.
Excellent stakeholder management skills.
Ability to build and scale branch operations effectively.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Commuter assistance

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in pune maharashtra

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