Wb Quality analyst Jobs – 125 Open Jobs Today

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Customer service
- Microsoft Office
- Analysis skills
Quantitative Data Analyst
Zivanta Analytics —Kolkata, West Bengal
- Hybrid work
- Computer Science
- Master's degree
- SQL
Quality Assurance (QA) Engineer
CodeClouds —Kolkata, West Bengal
- Full-time
- Azure
- Writing skills
- English
- Health insurance
- Paid time off
Quality Analyst – Customer Support – Siliguri, West Bengal
Fusion CX —Shiliguri, West Bengal
- Analysis skills
- Bachelor's degree
- Communication skills
Supply Chain Operations Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Specialist - F&A - AP 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
4d
Quality Analyst
FastInfo Legal Services Pvt Ltd —Kolkata, West Bengal
- ₹16,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
- Paid time off
- Paid sick time
Quick apply
13d
Quality Analyst
AMS COMTEL BPMS PVT.LTD —Salt Lake City, West Bengal
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
2d
Quality Analyst – Healthcare Customer Service (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Office
- 12th Pass
- Bachelor's degree
Systems Analyst
Xerox —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Microsoft Access
- Computer Science
Financial Crime Compliance, Analyst
AML RightSource India Private Limited —Kolkata, West Bengal
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
BPO Quality Analyst
NMB Communications PVT LTD —Salt Lake, Kolkata, West Bengal
- ₹15,258.86 - ₹22,086.26 a month
- Full-time
- English
- Analysis skills
- In-person
- Commuter assistance
- Paid time off
Quick apply
12d
Associate, Budget Operations & Intake Response Analyst
Grant Thornton INDUS —Kolkata, West Bengal
- Finance
- Bachelor's degree
- Communication skills
Quality Analyst – Inbound E-commerce Support (WFO, Siliguri)
Fusion CX —Shiliguri, West Bengal
- Microsoft Office
- Analysis skills
- Communication skills
Business Analyst
Kofuku Technologies Pvt. Ltd. —Kolkata, West Bengal
- Urgently hiring
- SQL
- Bachelor's degree
- In-person
Quick apply
Quality Analyst – International Telecom Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Night shift
- English
- Analysis skills
- AI
QA Tester
Gairik Consultancy Pvt. Ltd. —Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
1d
Service Delivery Manager - F&A - R2R - External Reporting 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Executive Assistant to Managing Director
Grand Enterprise —Durgapur, West Bengal
- ₹11,901.69 - ₹35,010.64 a month
- Full-time
- Microsoft Excel
- Master's degree
- Project management
- Flexible schedule
- Food provided
Quick apply
Quality Analyst – Outbound Collections – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook

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Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

Fusion CX -
Kolkata, West Bengal

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Job details

Qualifications

Customer service
Microsoft Office
Analysis skills
Quality assurance
AI
Communication skills
Analytics

Full job description

If you are exploring Quality Analyst jobs in Kolkata or QA roles in Kolkata, West Bengal and want hands-on ownership over audits, compliance, and service quality outcomes, this Quality Analyst role in Kolkata places you at the center of customer experience governance. Fusion CX is hiring Quality Analysts in Kolkata who can assess interaction quality, identify performance trends, and partner with operations to strengthen customer experience and service consistency in a work-from-office setup.

Job Description:

About the Role

As a Quality Analyst, you will be responsible for evaluating customer interactions and service processes to ensure adherence to defined quality standards, compliance requirements, and operational guidelines. The role focuses on performance analysis, structured feedback, root-cause identification, and actionable insights that support continuous improvement and operational excellence.

Key Responsibilities

Monitor and evaluate customer interactions, including calls, chats, and emails, to ensure compliance with quality standards, regulatory requirements, and internal policies
Provide detailed, constructive feedback and coaching to agents to support performance improvement
Conduct root cause analysis on quality gaps and recommend practical, data-driven corrective actions
Develop, maintain, and update quality scorecards, audit frameworks, and reporting tools
Collaborate with team leaders and managers to identify training needs and contribute to quality-led learning initiatives
Support the design and execution of quality improvement programs aligned with business goals
Prepare and share quality reports highlighting trends, risks, and improvement opportunities
Ensure ongoing adherence to company policies, industry standards, and customer experience best practices
Participate in calibration sessions to maintain evaluation consistency and scoring alignment
Support automation or AI-enabled quality monitoring initiatives where applicable

Key responsibilities may evolve based on business and operational requirements.

Job Requirements:

Education

Graduation or equivalent relevant work experience

Experience & Skills

0–2 years of experience in Quality Assurance within a BPO or customer service environment
Strong analytical and problem-solving capabilities with attention to detail
Excellent verbal and written communication skills
Proficiency in quality monitoring tools, CRM platforms, and Microsoft Office applications
Ability to deliver clear, actionable feedback and performance coaching
Strong understanding of compliance standards, quality frameworks, and customer experience metrics
Experience with automation tools, AI-driven analytics, or speech/text analytics is preferred

Key Performance Indicators (KPIs)

Quality audit accuracy and consistency
Compliance adherence rate
Agent performance improvement post-feedback
Timeliness and effectiveness of reporting
Contribution to process and quality improvement initiatives
Ability to translate quality data into business insights

Why Join Fusion CX?

Fusion CX offers Quality Analysts in Kolkata the opportunity to work in a structured, compliance-focused environment where quality insights directly influence customer experience and operational outcomes. You will collaborate closely with operations, training, and leadership teams, gain exposure to global service standards, and build long-term expertise in quality governance, analytics, and performance improvement within a people-first CX organization. Call centre or BPO QA professionals seeking rewarding quality analyst jobs in Kolkata should not miss this opportunity to join a global company and advance their career within a structured, performance-driven environment.

Apply Now

Refine Your Search

quality analyst jobs in wb

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

Quantitative Data Analyst

Quality Assurance (QA) Engineer

Quality Analyst – Customer Support – Siliguri, West Bengal

Supply Chain Operations Analyst

Specialist - F&A - AP 4A

Quality Analyst

Quality Analyst

Quality Analyst – Healthcare Customer Service (WFO, Kolkata)

Systems Analyst

Financial Crime Compliance, Analyst

BPO Quality Analyst

Associate, Budget Operations & Intake Response Analyst

Quality Analyst – Inbound E-commerce Support (WFO, Siliguri)

Business Analyst

Quality Analyst – International Telecom Support (WFO, Kolkata)

QA Tester

Service Delivery Manager - F&A - R2R - External Reporting 4D

Executive Assistant to Managing Director

Quality Analyst – Outbound Collections – Kolkata, India

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Why Join Fusion CX?

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