Gujarat Head of customer service Jobs – 283 Open Jobs Today

Head of Engineering Academy
one.com —Ahmedabad, Gujarat
- Hybrid work
- Computer Science
- Engineering
- English
Senior Associate, Treasures Relationship Manager, Consumer Banking Group
DBS Bank —Vadodara, Gujarat
- Full-time
- Sales
- Master's degree
- Bachelor's degree
E-commerce Marketing & Sales Executive
EnactOn Technologies —Surat, Gujarat
- ₹4,00,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Work from home
- Paid sick time
Product Manager -Trading & Wealth Products
Shah Investors Home Ltd —Ahmedabad, Gujarat
- ₹10,43,793.74 - ₹18,48,490.90 a year
- Full-time
- Finance
- Master's degree
- Databases
Quick apply
Freight forwarding Head
Mas Finance —Satellite, Ahmedabad, Gujarat
- ₹1,00,000 - ₹2,00,000 a month
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
5d
Plant Supply Chain Lead, Scicore
Glanbia Foods —Ahmedabad District, Gujarat
- Management
- Bachelor's degree
- Communication skills
- Paid time off
12d
Head of Compliance - Gift City branch
Barclays —Gandhinagar, Gujarat
- Bachelor's degree
- Communication skills
- Banking
IN_Bosch Rexroth India_Executive / assistant Manager_Learning & Development
Rexroth —Sanand, Gujarat
- Full-time
- Engineering
- Master's degree
- Programmable logic controllers
Quick apply
Sales Head – US
NCS Global —Ahmedabad, Gujarat
- Full-time
- Management
- Sales
- Business development
Executive - RMS(Risk Management and Surveillance)
MARWADI SHARES & FINANCE LTD —Rajkot, Gujarat
- ₹22,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Health insurance
- Flexible schedule
Quick apply
10d
Senior Operations Executive
Deltahome Intelligent System Private Limited —Prahlad Nagar, Ahmedabad, Gujarat
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Flexible schedule
Quick apply
8d
Business Development Manager
Larsen & Toubro —Hazira, Surat, Gujarat
- Master's degree
- Business development
- Analysis skills
Business Development Manager (BDM)
HR InfoTech services —Ahmedabad, Gujarat
- ₹50,000 - ₹65,000 a month
- Full-time
- CRM software
- Sales
- Marketing
- Paid time off
Quick apply
5d
Marketing Manager
DIGI INFO TECH —Morbi, Gujarat
- ₹25,000 - ₹40,000 a month
- Full-time
- Marketing
- Microsoft Office
- Master's degree
- Paid sick time
Quick apply
5d
Business Head – Tiles & Ceramics (Retail & Distribution)
Saurashtra Group —Bhavnagar, Gujarat
- ₹50,000 - ₹80,000 a month
- Full-time
- Business development
- Project management
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
Sales Development Manager India
CMA CGM —Gandhidham, Gujarat
- Sales
- Bachelor's degree
- Team management
9d
Digital Marketing Head – B2C Growth
Silent Infotech —Ahmedabad, Gujarat
- Administrative experience
- Analysis skills
- Budgeting
Head of Marketing and Branding
Phoenix Business Advisory —Ahmedabad, Gujarat
- ₹60,502.04 - ₹1,20,753.14 a month
- Full-time
- Marketing
- English
- Master's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Regional Head - Business Development Profile
NCrypted Technologies —Rajkot, Gujarat
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Sales Manager – IT Services
FinByz Tech —Ahmedabad, Gujarat
- Full-time
- Oracle
- Sales
- Salesforce

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Head of Engineering Academy

one.com -
Ahmedabad, Gujarat

Apply Now

Job details

Qualifications

Programme management
Computer Science
Engineering
English
Bachelor's degree
Scalability
AI
Communication skills
Information Technology

Full job description

Role Overview:

The Head of Engineering Academy role will be responsible for the end-to-end design, delivery, and continuous evolution of the Engineering Academy. The role ensures that the Academy consistently develops customer-centric, product-aware, and business-aligned engineers who can contribute meaningfully to real teams from day one.
This role is accountable for program quality, cross-functional integration, participant experience and outcomes, scalability, and the early-career talent pipeline feeding into the organization’s engineering teams.
The Head of Academy acts as the single point of ownership for the Academy’s vision, standards, delivery model, and impact.

Key Responsibilities:

Academy Design & Curriculum Ownership:
- Own and continuously refine the Engineering Academy curriculum across all phases, including engineering foundations, product and business immersion, hands-on delivery, and embedded team experience.
- Ensure curriculum alignment with the product roadmap, technical direction, customer needs, and business priorities.
- Regularly review and update learning content to reflect evolving technologies, practices, and organizational goals.
Cross-Functional Integration:
- Partner with Customer Service, Product, Marketing, Finance, and Operations to define meaningful, real-world tasks for Academy participants.
- Ensure participant work delivers value to teams while remaining appropriately scoped, supervised, and safe.
- Act as the single point of accountability for cross-functional engagement within the Academy.
Early Talent Pipeline & University Partnerships:
- Collaborate closely with People & Culture to build and maintain relationships with selected universities and technical institutions.
- Contribute to defining graduate profiles, outreach strategies, and selection criteria aligned with Academy and engineering needs.
- Support campus engagement activities including guest lectures, workshops, curriculum collaboration, and Academy branding initiatives.
Delivery Quality & Engineering Standards:
- Ensure participants produce production-quality work aligned with established engineering best practices.
- Define and enforce standards for code quality, testing, documentation, security, reliability, and responsible AI usage.
- Ensure verification, ownership, and accountability are embedded throughout the learning journey.
Participant Experience & Development:
- Own the participant journey from onboarding through graduation, with clear expectations, milestones, and feedback mechanisms.
- Provide coaching and guidance, identify skill gaps early, and foster a strong, inclusive, and psychologically safe learning culture.
Tutor, Mentor & Buddy Network:
- Identify, onboard, and support engineering tutors, business tutors, and team buddies.
- Enable mentors with guidance on coaching junior engineers, providing effective feedback, and balancing Academy involvement with team responsibilities.
Measurement & Outcomes:
- Define and track success metrics such as graduation rate, time to first meaningful pull request, time to independent task ownership, cross-functional satisfaction, and business impact.
- Use data, feedback, and outcomes to continuously improve Academy effectiveness and relevance.
Transition & Placement:
- Own the transition from Academy to product teams, including readiness assessments, placement recommendations, and individual 6–12 month development plans.
- Partner with Engineering Managers to ensure smooth onboarding, expectation alignment, and early success.
Scaling & Sustainability:
- Design the Academy to scale across cohorts, roles, and teams.
- Document processes, templates, playbooks, and operating models to ensure consistency and long-term sustainability.

Educational Qualifications:

Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discipline or above
Formal training or certification in Learning & Development, Instructional Design, Coaching, or Program Management is a strong plus.

Experience & Skills

Proven experience designing, launching, and running structured learning programs such as engineering academies, bootcamps, graduate programs, or internal training initiatives.
Strong people-centric leadership with demonstrated ability to coach, mentor, and develop early-career talent.
Excellent organisational and program management skills, with experience running multi-month, cohort-based programs.
Strong teaching and facilitation capabilities, with the ability to explain complex topics clearly and adapt to diverse learning styles.
Experience creating psychologically safe learning environments with clear expectations, feedback loops, and accountability.
Ability to collaborate effectively with engineering leaders, business teams, and People & Culture without reliance on formal authority.
Experience working with universities or early-career talent pipelines is highly desirable.
Solid technical and product literacy sufficient to understand engineering work, learning objectives, and quality standards (deep specialisation not mandatory).
Comfortable operating in evolving environments and driving continuous improvement.
Excellent English communication skills, both written and verbal.

About us

group.one is a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers' Pension Plan, we are steadily expanding the group's service portfolio and geographical footprint.

When you join group.one, you become a part of a global network that values collaboration, growth, and excellence. Join us in creating online success stories!

We are committed to an inclusive and safe environment, free from discrimination and harassment.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

Apply Now

Refine Your Search

head of customer service jobs in gujarat

Head of Engineering Academy

Senior Associate, Treasures Relationship Manager, Consumer Banking Group

E-commerce Marketing & Sales Executive

Product Manager -Trading & Wealth Products

Freight forwarding Head

Plant Supply Chain Lead, Scicore

Head of Compliance - Gift City branch

IN_Bosch Rexroth India_Executive / assistant Manager_Learning & Development

Sales Head – US

Executive - RMS(Risk Management and Surveillance)

Senior Operations Executive

Business Development Manager

Business Development Manager (BDM)

Marketing Manager

Business Head – Tiles & Ceramics (Retail & Distribution)

Sales Development Manager India

Digital Marketing Head – B2C Growth

Head of Marketing and Branding

Regional Head - Business Development Profile

Sales Manager – IT Services

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