Chandigarh Manager in training Jobs – 166 Open Jobs Today

Associate Program Manager
Eclerx —Chandigarh
- Master's degree
- Bachelor's degree
- Leadership
12d
Destination Manager-UK
Canam Consultants —Chandigarh, Chandigarh
- ₹60,000 - ₹1,00,000 a month
- Full-time
- English
- Microsoft Office
- Team management
Quick apply
Human Resource Executive
Go Brilliant Technologies Private Limited —Chandigarh
- ₹10,859.70 - ₹35,000.00 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
Area Collection Manager - Unsecured Flows- Chandigarh
Aditya Birla Group —Chandigarh
- Management
2d
Manager – Corporate Partnerships & Business Development
Infoaccords Technologies —Chandigarh, Chandigarh
- ₹42,000 - ₹45,000 a month
- Full-time
- Sales
- Business development
- Presentation skills
Quick apply
Junior Business Analyst
MultiOps IT Solutions Private Ltd —Chandigarh, Chandigarh
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Branch Manager – Banking Sector
DK FINCORP —Chandigarh District, Chandigarh
- ₹40,000 - ₹70,000 a month
- Full-time
- Customer service
- Finance
- Bachelor's degree
Quick apply
Branch Manager
Greenwaves Immigration —Chandigarh, Chandigarh
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Bachelor's degree
- Team management
Quick apply
Product Manager (2)
Allengers Infotech —Chandigarh, Chandigarh
- Full-time
- Remote
- Oracle
- Computer Science
- System design
- Health insurance
- Work from home
Assistant Manager - CAT Axis
AxisMaxlife —Chandigarh
- Microsoft Excel
- Microsoft Office
- Finance
Senior Wealth Manager
vakshana interiors —Chandigarh, Chandigarh
- ₹50,000 - ₹1,50,000 a year
- Full-time
- Research
- Microsoft Office
- Finance
- Cell phone reimbursement
- Flexible schedule
Quick apply
Assistant Manager – Media Relations & Client Servicing
Talent Vision Services —Chandigarh
- ₹6,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Quick apply
Associate Area Business Manager - Agency - Business Partner
HDFC Life —Chandigarh
- Travel
Gym Floor Manager
Fit Story —Chandigarh, Chandigarh
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Team management
- In-person
Quick apply
HR Admin
Ambrosial —Chandigarh, Chandigarh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Senior Manager, Medical Writing Services
Parexel —Chandigarh
- Microsoft Word
- Microsoft Access
- Management
ACCESSORY MANAGER
Maruti Suzuki India Ltd —Chandigarh
- Full-time
- Sales
Regional Sales Manager-Chandigarh
Sunshine Workforce Solutions —Chandigarh
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Sales
Quick apply
Hotel Astt Manager Maintenence
Mango Grove Hotel —Chandigarh, Chandigarh
- From ₹35,000 a month
- Full-time
- Supervising experience
- In-person
- Hotel experience
- Health insurance
- Paid time off
Quick apply
Management Trainee
Bleskart Solutions Private Limited —Chandigarh, Chandigarh
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d

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Associate Program Manager

Eclerx -
Chandigarh

Apply Now

Job details

12 days ago

Qualifications

Operations management
Information security
Master's degree
Quality assurance
Bachelor's degree
Leadership

Full job description

eClerx is looking to hire an experienced professional with over 12 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. He/she will determine call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organisation and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. In addition, the leader must demonstrate a capacity to transform, align, and energize organisation resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes.

He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems.

Customer Operations Associate Program Manager Responsibilities

Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Prepares performance reports by collecting, analysing, and summarizing data and trends
Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensure Critical Performance Metrics are met consistently
Lead client/vendor reviews/calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from senior leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss operational updates
Build team spirit through group sessions, activities, and projects
Focus on retention of staff through career mapping & guiding team members
Advocate and follow organizational policies and procedures
Adhere to the information security requirements
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics
Remediation of any major incident
Manage client MBR/QBR deck, client calls and reviews

Minimum Qualifications

Overall experience of 10+ years and should be a graduate or post graduate in any specialisation

Preferred Qualifications

- Graduation in Computer Science, Computer Applications or related subjects

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Apply Now

Refine Your Search

manager in training jobs in chandigarh

Associate Program Manager

Destination Manager-UK

Human Resource Executive

Area Collection Manager - Unsecured Flows- Chandigarh

Manager – Corporate Partnerships & Business Development

Junior Business Analyst

Branch Manager – Banking Sector

Branch Manager

Product Manager (2)

Assistant Manager - CAT Axis

Senior Wealth Manager

Assistant Manager – Media Relations & Client Servicing

Associate Area Business Manager - Agency - Business Partner

Gym Floor Manager

HR Admin

Senior Manager, Medical Writing Services

ACCESSORY MANAGER

Regional Sales Manager-Chandigarh

Hotel Astt Manager Maintenence

Management Trainee

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