Jammu Jammu And Kashmir Works manager Jobs – 38 Open Jobs Today

Executive Customer Service : JMA
DHL —Jammu, Jammu and Kashmir
- Email
- CRM software
- Customer service
- Microsoft Office
- Health insurance
- Paid time off
6d
Area Sales Manager - Jammu and Kashmir
HailStone Group —Jammu, Jammu and Kashmir
- CRM software
- Sales
- Microsoft Office
Cluster Manager Srinagar
Aditya Birla Group —Jammu, Jammu and Kashmir
IT Engineer
CVS MULTI SERVICES PVT. LTD. —Jammu, Jammu and Kashmir
- ₹20,000 - ₹27,000 a month
- Full-time
- In-person
Quick apply
14d
Head - OSD Packing
Sun Pharma Laboratories Ltd —Jammu, Jammu and Kashmir
- Master's degree
- Bachelor's degree
- MBA
Executive Rakshak Manager - Defence
AxisMaxlife —Jammu, Jammu and Kashmir
- Master's degree
- Bachelor's degree
AM Talent Acquisition-Greater Noida
Sunshine Workforce Solutions —Jammu, Jammu and Kashmir
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Master's degree
Quick apply
14d
Senior Financial Sales Manager - Branch Banking
AxisMaxlife —Jammu, Jammu and Kashmir
- Communication skills
- Time management
- Health insurance
6d
Associate Sales Manager - Branch Banking
AxisMaxlife —Jammu, Jammu and Kashmir
- Sales
- English
- Master's degree
- Health insurance
Sales Manager - Agency
Go Digit General Insurance —Jammu, Jammu and Kashmir
- Full-time
- Negotiation
Van Sales Representative
Sigma Consulting Group —Otta, Jammu and Kashmir
- ₹1,75,000 a month
- Full-time
- Sales
- Marketing
- Bachelor's degree
Quick apply
7h
Location Manager - Retail - Secured - Jammu
Aditya Birla Group —Jammu, Jammu and Kashmir
7d
Executive - Corporate Sales
CoverYou —Jammu, Jammu and Kashmir
- Sales
- Analysis skills
Assistant Architect
Vardaye Developers Private Limited —Jammu, Jammu and Kashmir
- ₹15,000 - ₹20,000 a month
- Full-time
- AutoCAD
- Bachelor's degree
- Plumbing
Quick apply
4d
Fashion Designer
INSD (International school of Design —Jammu, Jammu and Kashmir
- ₹10,867.38 - ₹22,000.00 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Data Analyst - ML/AI Projects (1 - 2 years)
Big Rattle Technologies —Marol, Jammu and Kashmir
- Email
- Machine learning
- Data entry
- AI
Android Developer (1 - 4 years)
Big Rattle Technologies —Marol, Jammu and Kashmir
- Email
- Computer Science
- Master's degree
- Bachelor's degree

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Executive Customer Service : JMA

DHL -
Jammu, Jammu and Kashmir

Apply Now

Job details

6 days ago

Benefits

Health insurance
Paid time off

Qualifications

CRM software
Succession planning
Customer service
Test-driven development
Microsoft Office
Bachelor's degree
Business Administration
Communication skills

Full job description

Job Title

Executive/Sr. Executive – Key Accounts

Function

Customer Services

Reports To

Team Lead – Key Accounts

Location

Head Office/Region

Travel Required

25% þ 50% 75%

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Executive/Sr. Executive – Key Accounts is responsible for supporting day-to-day service delivery and relationship management for assigned national and regional key accounts. The role focuses on operational coordination, timely resolution of customer queries, proactive shipment tracking, and support for revenue growth initiatives under the guidance of the Team Lead / Manager – Key Accounts. The incumbent plays a critical role in ensuring customer satisfaction, SLA adherence, and consistent service experience in line with Blue Dart’s standards.

Job Purpose:

To support effective management of national and regional key accounts by ensuring smooth service operations, responsive customer support, and accurate coordination with internal teams, contributing to customer satisfaction and account retention.

Key Roles & Responsibilities:

Key Account Support & Service Delivery

Act as the primary point of contact for day-to-day service-related interactions with assigned key accounts.

Ensure timely and accurate resolution of customer queries related to shipments, tracking, delivery timelines, and service requests.

Proactively track shipments for key accounts and highlight potential service issues or delays.

Coordinate with operations teams to facilitate special pick-ups, priority deliveries, and service recovery actions.

Ensure adherence to defined SLAs, response timelines, and service quality standards.

Revenue Support & Account Development

Support account mining initiatives by identifying potential opportunities for cross-selling and value-added services.

Assist in tracking account-wise revenue performance and sharing insights with Team Lead / Manager.

Support execution of agreed customer growth and retention initiatives.

Customer Engagement & Relationship Management

Maintain professional and responsive communication with customers to ensure consistent service experience.

Support preparation of service updates, reports, and data required for customer reviews and discussions.

Identify service gaps impacting Net Service Levels (NSLs) and escalate for corrective action.

Complaint & Claim Coordination

Coordinate claims documentation and follow-ups in line with company policies and timelines.

Ensure customers are kept informed on status updates until closure.

Process Adherence & Reporting

Ensure accurate documentation of customer interactions, service requests, and resolutions in CRM systems.

Prepare regular MIS reports related to service performance, complaints, and SLA adherence.

Comply with standard operating procedures, policies, and compliance requirements.

EMS

Ensure that EMS is properly implemented and that environmental matters are properly handled at all stages

The incumbent should be ISO 14001 :2015 trained or has a good awareness about Environmental initiatives/ ESG

Should be able to handle environmental customer complaints smoothly

Qualifications & Experience:

Education

Essential: Bachelor’s degree in any discipline.

Preferred: Degree or certification in Business Administration or Customer Service.

Experience

1 - 3 years of experience in customer service, key account support, or relationship management roles.

Exposure to logistics, express, or service-oriented industries is preferred.

Skills & Capabilities:

Core Technical Skills

Basic understanding of key account management and customer service processes.

Ability to track shipments, service requests, and customer commitments.

Familiarity with SLA / NSL metrics and service reporting.

Working knowledge of CRM systems and MS Office tools.

Behavioural Competencies

Customer Orientation: Strong focus on service quality and responsiveness.

Communication Skills: Clear and professional written and verbal communication.

Execution Discipline: Ability to follow processes and meet timelines consistently.

Collaboration: Works effectively with internal teams and supervisors.

Problem-Solving: Ability to identify issues early and escalate appropriately.

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

Ensure timely response to customer pickup and delivery requests

% of calls answered within defined number of rings/seconds

Number of abandoned calls

Average number of calls handled

Adherence to defined timelines for pickup requests

Drive revenues from the customer service channel

Revenue from Cash Desk Sales, TDD

Ensure capability building of self

Scores on functional training-related tests

Ensure performance-driven culture

Adherence to Performance Management System timelines and guidelines

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

Competitive pay and performance-linked rewards that truly recognize your impact.

Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.

Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.

Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.

The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].

Apply Now

Refine Your Search

works manager jobs in jammu jammu and kashmir

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