Noida Uttar Pradesh Technical support agent Jobs – 143 Open Jobs Today

Contact Center Telephony Engineer – NICE CXone
Alight —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Computer networking
Customer Enablement Specialist, Academy & LMS
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- Full-time
- Hybrid work
- AI
- Editing
Quick apply
Sr Technical Lead-Cloud & Infra Engg
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TriMas Packaging LLC —Noida, Uttar Pradesh
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- Paid time off
Technical Analyst
Computacenter —Noida, Uttar Pradesh
- Computer Science
- Software troubleshooting
- Analysis skills
India: Data Scientist
Helmerich & Payne, Inc. —Noida, Uttar Pradesh
- Full-time
- Azure
- Master's degree
- SQL
6d
Senior IT Infrastructure Engineer
TriMas Center of Excellence Private Limited —Noida, Uttar Pradesh
- Full-time
- Azure
- Windows
- Bachelor's degree
- Health insurance
- Paid time off
Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
6d
Member of Technical Staff II
Adobe —Noida, Uttar Pradesh
- Full-time
- Azure
- System design
- Java
2d
Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Computer literacy
- HIPAA
Senior IT Infrastructure Engineer
TriMas Corporation —Noida, Uttar Pradesh
- Full-time
- Azure
- Windows
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Production Support Engineer
Friends Color Images —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Data analysis skills
- Java
- Health insurance
Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Computer literacy
- HIPAA
Digital Marketing -Sales – Web & Digital Services
ANUATION RESEARCH & CONSULTING LLP —Noida, Uttar Pradesh
- ₹20,000 - ₹35,000 a month
- Full-time
- CRM software
- Sales
- English
- Flexible schedule
Quick apply
1d
Generative AI +Machine Learning Trainer
Madrid Software Training Solutions —Saket, Delhi, Delhi
- ₹30,000 - ₹45,000 a month
- Full-time
- Master's degree
- SQL
- Machine learning
- Paid sick time
Quick apply
15h
DevOps Engineer
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹14,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- DevOps
- AWS
Product Manager – Asset Inventory & Asset Optimization (Core DEX Platform)
TeamViewer Germany GmbH —Noida, Uttar Pradesh
- Hybrid work
- Computer Science
- English
- Windows
Quick apply
4195- Staff Engineer - Healthcare Interoperability (Gravity)
Innovaccer Analytics —Noida, Uttar Pradesh
- Full-time
- Azure
- Oracle
- HIPAA
- Health insurance
Quick apply
Senior Technical Specialist
HCLTech —Greater Noida, Uttar Pradesh
- Azure
- Salesforce
- DevOps
1d
Agentic Business Process Analyst
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Mentoring
- AI
Quick apply
1d

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Contact Center Telephony Engineer – NICE CXone

Alight -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

BCS
Telephony
Computer Science
XML
Call center experience
Enterprise Software
SOAP
IVR
VoIP
Bachelor's degree
Computer networking
APIs
Web services
SaaS
Communication skills

Full job description

Alight unlocks enterprise growth for the world’s most influential organizations through future‑ready human capital and business solutions. With industry‑leading data, deep operational expertise, and cloud‑optimized services, we elevate employee experience and modernize business operations. Our 15,000 colleagues support thousands of clients and over 30 million employees and dependents across 180 countries. Learn more at alight.com.

We are seeking a skilled Contact Center Telephony Engineer (NICE CXone) to support and enhance the telephony and contact center technologies for Alight’s Retiree Health Solutions business. This role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex, multi‑platform environment.

The engineer will play a key role in maintaining existing telephony systems while supporting the migration to a modern NICE CXone Omni‑Channel Contact Center platform.

Key Responsibilities

Operational Support & Maintenance

Provide day‑to‑day operational support for Omni‑Channel Contact Center systems, including:
- NICE CXone IP Contact Center
- NICE IEX Workforce Management
- CTI integrations such as Agent for Dynamics CRM
- Contact center analytics and reporting systems
Troubleshoot, document, and resolve telephony and contact center issues across a complex multi‑vendor environment.
Ensure service continuity, monitor system health, and escalate issues as needed.

Solution Design & Implementation

Design and implement Omni‑Media routing strategies, call flows, and IVR scripts using NICE CXone capabilities.
Develop and manage integrations between Contact Center platforms and enterprise systems—including Microsoft Dynamics CRM, corporate back‑office systems, and network infrastructure.
Participate in major telephony transformation initiatives, including migration to NICE CXone.

Reporting & Analytics

Build, automate, and maintain dashboards and reports for key performance indicators (e.g., dropped calls, abandoned rates, wait times).
Support ad-hoc reporting & analysis requests from Contact Center leadership teams.

Stakeholder Engagement

Work closely with business teams to gather requirements and translate them into functional and technical specifications.
Manage telephony pipeline requests, ensuring timely delivery within project and operational timelines.
Maintain strong working relationships with NICE CXone support teams and internal technology groups.

Documentation & Continuous Improvement

Maintain accurate documentation of the “as‑built” telephony architecture and configurations.
Continuously evaluate system performance and recommend improvements to enhance efficiency, reliability, and customer experience.

Required Competencies & Experience

2+ years supporting Contact Center/Call Center environments.
1+ years managing NICE CXone or other NICE contact center technologies; experience with new solution deployments a strong plus.
Solid understanding of call flow design, IVR development, and routing strategies.
Proficient with Web Services, including SOAP, XML, APIs, HTTP, and Regular Expressions.
Strong knowledge of:
- SaaS platforms
- Networking & internet technologies
- CRM, WFM, PBX, ACD, CTI, VoIP
- NICE Monitoring and IEX WFM (preferred)
Demonstrated ability to meet SLAs and manage support processes in a high‑availability environment.
Excellent communication skills and ability to collaborate across business and technical teams.
Self‑starter with strong time‑management skills and the ability to manage multiple tasks independently.
Bachelor’s degree in Computer Science, CIS, or related field—or equivalent experience.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Apply Now

Refine Your Search

technical support agent jobs in noida uttar pradesh

Contact Center Telephony Engineer – NICE CXone

Customer Enablement Specialist, Academy & LMS

Sr Technical Lead-Cloud & Infra Engg

Agile Delivery Coordinator

Technical Analyst

India: Data Scientist

Senior IT Infrastructure Engineer

Sr. Associate - Customer Care - Voice 5B

Member of Technical Staff II

Senior Executive

Senior IT Infrastructure Engineer

Production Support Engineer

Executive

Digital Marketing -Sales – Web & Digital Services

Generative AI +Machine Learning Trainer

DevOps Engineer

Product Manager – Asset Inventory & Asset Optimization (Core DEX Platform)

4195- Staff Engineer - Healthcare Interoperability (Gravity)

Senior Technical Specialist

Agentic Business Process Analyst

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Key Responsibilities

Operational Support & Maintenance

Solution Design & Implementation

Reporting & Analytics

Stakeholder Engagement

Documentation & Continuous Improvement

Required Competencies & Experience

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