Up Infrastructure manager Jobs – 131 Open Jobs Today

SME - Problem Management, ServiceNow
HCLTech —Lucknow, Uttar Pradesh
- Analysis skills
- AI
- Communication skills
Senior Technical Manager
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- PMP
- DevOps
14d
SeniorAdministrator - Critical Incident Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- English
- SharePoint
- Communication skills
Senior Program Manager
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- PMP
- DevOps
14d
IT Manager
Ashok Auto Sales Ltd —Agra, Uttar Pradesh
- ₹30,000 - ₹50,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Team management
Quick apply
Principal Product Manager
Doceree —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Master's degree
- SQL
- Health insurance
- Flexible schedule
Senior Administrator - ServiceNow, IT Service Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Communication skills
- Negotiation
6d
Track Manager - Kubernetes, Terraform
HCLTech —Noida, Uttar Pradesh
- DevOps
- AWS
- Linux
Project Manager
NS3 Tech Solutions —Noida, Uttar Pradesh
- Full-time
- Computer Science
- PMP
- Project management
Technical Project Manager
TECH NEXT —Noida, Uttar Pradesh
- ₹1,00,000 - ₹1,60,000 a month
- Full-time
- Hybrid work
- PMP
- Project management
- APIs
Quick apply
Track Manager (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Azure
- Computer Science
- DevOps
9d
Track Manager - Monitoring Tools, Event Monitoring
HCLTech —Noida, Uttar Pradesh
- Azure
- AWS
- Analysis skills
Project Manager
Techgropse Pvt Ltd —Noida, Uttar Pradesh
- ₹50,000 - ₹70,000 a month
- Full-time
- Computer Science
- PMP
- Project management
- Health insurance
- Paid time off
Quick apply
9d
Cloud Operation Manager
i2k2 Networks —Noida, Uttar Pradesh
- Full-time
- Azure
- Management
- DevOps
- Flexible schedule
Manager Business IT (DEB)
JAKSON GROUP —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Continuous improvement
- AI
4448 -Associate Director- Implementation Engineering
Innovaccer Analytics —Noida, Uttar Pradesh
- Full-time
- Azure
- AWS
- AI
- Health insurance
Quick apply
1d
Senior Administrator - UCC Development Tools
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- DevOps
- AWS
14d
Senior Principal Hardware Project Manager – SoC/MCU
Renesas Electronics —Noida, Uttar Pradesh
- Full-time
- PMP
- English
- Master's degree
Quick apply
3d
Track Manager - Nutanix AHV, VMware vCenter
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Management
- APIs
- Python
Track Lead (Support & Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- PMP
- Windows
14d

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SME - Problem Management, ServiceNow

HCLTech -
Lucknow, Uttar Pradesh

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Job details

Qualifications

ITIL Certification
Incident management
BMC Remedy
IT service management
Change management
Analysis skills
ServiceNow
Problem management
AI
Communication skills

Full job description

Lucknow, Uttar Pradesh
Job Summary
The Problem Manager is responsible for leading enterprise-wide Problem Management processes aligned with ITIL best practices. This role focuses on minimizing business impact by identifying root causes of incidents, preventing recurrence, and driving continuous service improvement across IT operations.
Key Responsibilities
Problem Management Leadership Own and govern the end-to-end Problem Management lifecycle (Reactive & Proactive) [Problem Ma...agement JD | Word] Lead identification, analysis, and resolution of complex and recurring incidents Ensure adherence to ITIL processes and organizational standards Act as the escalation point for high-priority and critical problems Root Cause Analysis (RCA) & Prevention Conduct detailed Root Cause Analysis (RCA) for major incidents and chronic issues [Problem Ma...agement JD | Word] Drive corrective and preventive actions to eliminate recurring incidents Maintain and govern the Known Error Database (KEDB) with documented workarounds [Problem Ma...agement JD | Word] Process Governance & Optimization Ensure quality, integrity, and compliance of the Problem Management process [Problem Ma...agement JD | Word] Define and monitor KPIs, SLAs, and process metrics Identify gaps and implement service improvement initiatives Drive automation and standardization of problem management activities Stakeholder & Cross-Functional Collaboration Collaborate with Incident, Change, and Service Delivery teams to ensure end-to-end resolution Chair Problem Review Boards and governance forums [Problem Ma...agement JD | Word] Engage with senior stakeholders and provide executive-level reporting Trend Analysis & Continuous Improvement Perform trend analysis on incidents to identify chronic issues and systemic risks [Problem Ma...agement JD | Word] Develop proactive strategies to prevent future incidents Foster a culture of continuous improvement and operational excellence Operational Execution Ensure timely progression and closure of problem records Track and manage problem backlog and prioritization Maintain complete documentation including SOPs, reports, and audit artifacts
Skill Requirements
Experience 8–12+ years in IT Service Management with strong exposure to Problem Management Proven experience managing enterprise-scale IT environments
Other Requirements
Certifications ITIL v3/v4 Foundation (mandatory) Advanced ITIL certifications preferred Technical & Functional Skills Strong expertise in Problem Management, Incident Management, and Change Management Experience with ITSM tools (ServiceNow, Remedy, etc.) Strong analytical and problem-solving abilities Knowledge of infrastructure, cloud, and application landscapes

Certifications\\\\r\\\\n\\\\r\\\\nITIL v3/v4 Foundation (mandatory)\\\\r\\\\nAdvanced ITIL certifications preferred\\\\r\\\\n\\\\r\\\\nTechnical & Functional Skills\\\\r\\\\n\\\\r\\\\nStrong expertise in Problem Management, Incident Management, and Change Management\\\\r\\\\nExperience with ITSM tools (ServiceNow, Remedy, etc.)\\\\r\\\\nStrong analytical and problem-solving abilities\\\\r\\\\nKnowledge of infrastructure, cloud, and application landscapes\\\\r\\\\n\\\\r\\\\nLeadership & Behavioral Skills\\\\r\\\\n\\\\r\\\\nStrong stakeholder management and executive communication skills\\\\r\\\\nAbility to lead cross-functional teams and drive accountability\\\\r\\\\nData-driven decision-making mindset\\\\r\\\\nHigh ownership and result-oriented approach\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nKey Performance Indicators (KPIs)\\\\r\\\\n\\\\r\\\\nReduction in repeat incidents\\\\r\\\\nSLA compliance for problem resolution\\\\r\\\\nRCA effectiveness and closure timelines\\\\r\\\\nProblem backlog reduction\\\\r\\\\nService stability and availability improvements\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nPreferred Attributes\\\\r\\\\n\\\\r\\\\nExperience in global delivery model / large enterprise programs\\\\r\\\\nExposure to automation, AI/ML-based analytics, or predictive problem management\\\\r\\\\nProven track record of driving transformation initiatives
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infrastructure manager jobs in up

SME - Problem Management, ServiceNow

Senior Technical Manager

SeniorAdministrator - Critical Incident Management

Senior Program Manager

IT Manager

Principal Product Manager

Senior Administrator - ServiceNow, IT Service Management

Track Manager - Kubernetes, Terraform

Project Manager

Technical Project Manager

Track Manager (Support & Operations)

Track Manager - Monitoring Tools, Event Monitoring

Project Manager

Cloud Operation Manager

Manager Business IT (DEB)

4448 -Associate Director- Implementation Engineering

Senior Administrator - UCC Development Tools

Senior Principal Hardware Project Manager – SoC/MCU

Track Manager - Nutanix AHV, VMware vCenter

Track Lead (Support & Operations)

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