Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Application Engineering Manager will lead a group of engineers across multiple domains, supporting Docusign GTM, Commerce, Finance, Integration, and HRIS. You’ll oversee a team of developers, specializing in Salesforce, Zuora, Oracle ERP, Mulesoft, OIC, Workday, and CPQ.
This position is a people manager role reporting to the Director of Enterprise Applications.
Responsibility
Be responsible for leading a team of engineers and developers in the design, development, and implementation of enterprise applications
Be responsible for ensuring that the solutions are aligned with the organization's business objectives and strategies
Be accountable for all contractors in the team
Manage the deployment and integration of solutions, and ensuring the quality and performance of all systems
Be responsible for managing relationships with key stakeholders, including customers, partners, and vendors
Be familiar with Salesforce Platform, Salesforce data loader Visualforce, Java, REST/SOAP APIs, GitHub, Apex, Eclipse, Lightning, and Source control
Be familiar with Finance Oracle ERP platform, including EPM, advance collections, tax, and month end/quarter end/year end close
Drive team to deliver towards the target state incrementally
Maintain strong relationships based on trust and transparency with primary business stakeholders
Oversee the development, evolution and execution of Docusign’s core business technology
Ensure the security, scalability, and reliability of business-critical systems which includes managing priorities and balancing demand in a rapidly changing environment including SOX, audit, and compliance
Perform capacity planning and ongoing monitoring around available technical resources, ensuring the right resources are assigned to the proper development tasks and proactively identifying and communicating any resource skill gaps
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
BA/BS degree or equivalent work experience
Equivalent combination of education and applicable job experience may be considered
12+ years of industry experience
Experience with Salesforce Sales Cloud, Oracle ERP, EPM, Zuora, Apttus CPQ, Mulesoft, OIC, Workday, full stack development.
Experience enabling AI use cases
Experience and proven success in identifying recurring business processes and replacing them with AI agents
Preferred
7+ years experience with Enterprise E2E Production Support Salesforce, Oracle ERP, CPQ.
3+ years of experience in leadership roles.
Comfortable with ambiguity and fast change with an ability to adapt as needed
Record of planning and executing complex IT projects
Ability to be the point of contact for major escalations
Exceptional analytical reasoning and problem-solving capabilities with demonstrated abilities to think creatively and strategically to solve and answer key business questions/problems
Excellent interpersonal and collaborative skills, with a professional demeanor and the ability to interact with all levels of management, colleagues and vendors
Well-organized with the ability to multitask, prioritize and manage shifting responsibilities in a dynamic, cross-functional teamwork environment
Strong attention to detail, organizational skills, excellent verbal and written skills and the ability to multi-task and manage complexity
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at
[email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at
[email protected] for assistance.
