Kondhwa Pune Maharashtra Technical support Jobs – 223 Open Jobs Today

Associate Technical Support Engineer
Druva —Pune, Maharashtra
- Google Suite
- Software troubleshooting
- Salesforce
Technical Customer Support II-1
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Technical Support Specialist
HCLTech —Pune, Maharashtra
11d
Technical Support Manager
ProMobi Technologies —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Technical Support Engineering
Microsoft —Pune, Maharashtra
- Full-time
- Management
- Computer Science
- English
17h
Technical client support executive
TH Systems —Pune, Maharashtra
- Email
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Quick apply
22h
Technical Support Specialist (Experienced) | Pune & Hyderabad
Accentrix solution —Pune, Maharashtra
- ₹4,82,761.71 - ₹7,00,000.32 a year
- Overnight shift
- Microsoft Outlook
- Software troubleshooting
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
1d
Sr. Desktop Support Engineer
CARE INFOTECH —Pune, Maharashtra
- ₹50,000 - ₹60,000 a month
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
Technical Engineer, Customer Support
Finastra —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Salesforce
- Windows
- Paid time off
- Paid sick time
5d
Urgent opening for Desktop Support Engineer Pune
Team Computers —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Microsoft Office
Operation / Customer Support (Technical Support )
Pramarg Softech Solutions Pvt Ltd —Katraj, Pune, Maharashtra
- ₹1,80,000 - ₹3,00,000 a year
- Full-time
- English
- Bachelor's degree
- Travel
- Commuter assistance
- Food provided
Quick apply
IT Support Specialist
Ugaoo Agritech Pvt Ltd —Pune, Maharashtra
- Microsoft Excel
- Software troubleshooting
- Bachelor's degree
Quick apply
Technical Support Technician III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Rotational shift
- Computer Science
- Customer service
- B.Sc
IT Support Engineer
CRUTZ LEELA ENTERPRISES —Pune, Maharashtra
- ₹22,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Bachelor's degree
- Computer networking
Quick apply
Technical Support Engineer- Netsuite (L1)
Blueflame Labs —Pune, Maharashtra
- Azure
- Computer Science
- Inventory management
Quick apply
Infra Tech Support Practitioner
Accenture —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Salesforce
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
Desktop Support Technician
Ensono —Pune, Maharashtra
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Work from home
Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree
Technical Support Engineer – Solar O&M
SolarSquare Energy Pvt Ltd —Pune, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick apply

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Associate Technical Support Engineer

Druva -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Jira
Knowledge management
Google Suite
Cloud infrastructure
Operating systems
Cloud architecture
Software troubleshooting
SCCM
Software deployment
Salesforce
UNIX
Solaris
Windows
Technical support
Administrative experience
AWS
Quality assurance
Bachelor's degree
Usability
LDAP
APIs
SAN
Linux
SaaS
Communication skills
Active Directory
Intune
Identity & access management

Full job description

About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.

Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Who we are

Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service, delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.

Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations and protects over 200 PB of data.

Who You'll work with

Druva's Technical Support Team is the focal point for resolution of customer technical issues. We are a worldwide organization of highly skilled engineers that craft and make a positive impact on the customer experience.

Within today's highly connected and increasingly social world of complex and sophisticated threats, Druva delivers data protection and management for the cloud era. You will be challenged, learn and be energized as you resolve complex technical issues in this ever-evolving landscape. Make an impact by joining the Product Support team

What You'll Do

As an integral part of the Global Customer Support team, you will provide technical support for Druva products. The Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Druva support team, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Druva is delivering overall superior service and support to our customers.

Responsibilities include but are not limited to the following:

Be flexible to Work in shift 24 X 7 X 365

Act as a collaborative team member to resolve issues together

Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.

Analysis of exceptions and logs to isolate root cause and help in product’s usability and improve end-user experience

Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions to Knowledge base articles

Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools

Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Follow troubleshooting methodology to diagnose, root cause and resolve customer issues, also be able to recreate the issue in-house

Continuously enhancing knowledge through training and e-learning courses

Coordinate with Quality Assurance and Engineering teams to aid in identifying, reporting, and resolving product defects.

Comfortable working with remote support tools and case management systems like Salesforce, JIRA, Zoom & etc.

Meeting Service Level Agreements metric for all customer channels

Experience: 3 to 6 years

Who You Are

Bachelor’s degree preferably in a technical field and 4+ years’ relevant work experience or equivalent combined training & experience
Excellent communication skills, both written and verbal. Prior Experience in communicating with Enterprise, Service Provider, or SMB customers
Good understanding of backup and recovery concepts
- Types of backups, Replication Etc.
Experience in the following areas:
- Administrative experience in Operating Systems - Windows, Linux/Unix, Solaris
- Knowledge and understanding of cloud infrastructure - AWS
Administration & Maintenance Knowledge of
- Microsoft 365
- Entra ID
- Dynamics 365
- PowerApps
- G Suite
- Salesforce
- Working knowledge of Active Directory and API

- Proficient with troubleshooting a wide variety of applications using standard tools (etc. Wireshark, tcpdump, procmon, perfmon, OpenSSL)
- Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, NAS etc.) and Networking concepts (routers, firewalls and proxies)
- System Integration - Working knowledge of Identity and Access Management (LDAP, AD, ADFS, Okta, Ping, etc)
Ability to troubleshoot issues involving communication between multiple SaaS and on-premise applications
Experience building customer-facing documentation
Experience with deployment tool (SCCM, JAMF, Quest Kace, Intune etc.) and configuration is a plus

Apply Now

Refine Your Search

technical support jobs in kondhwa pune maharashtra

Associate Technical Support Engineer

Technical Customer Support II-1

Technical Support Specialist

Technical Support Manager

Technical Support Engineering

Technical client support executive

Technical Support Specialist (Experienced) | Pune & Hyderabad

Sr. Desktop Support Engineer

Technical Engineer, Customer Support

Urgent opening for Desktop Support Engineer Pune

Operation / Customer Support (Technical Support )

IT Support Specialist

Technical Support Technician III

IT Support Engineer

Technical Support Engineer- Netsuite (L1)

Infra Tech Support Practitioner

Staff Specialist Technical Support Analyst

Desktop Support Technician

Director, Technical Support

Technical Support Engineer – Solar O&M

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