Facility Manager
Location: Bandra West, Mumbai
Employment Type: Full-time, In-office
Working Days: 6 days a week
About Luma Fertility
Luma is building the future of fertility care in India — patient-first, technology-enabled, and designed around a significantly better patient experience.
We are looking for a Facility Manager to take complete ownership of the physical infrastructure and non-clinical operations of our Bandra clinic. This is a hands-on role for someone who can ensure that the clinic is always safe, clean, well-maintained, fully functional, and ready for patients and the clinical team.
Role Overview
The Facility Manager will be responsible for the end-to-end management of the clinic’s facilities, including maintenance, housekeeping, procurement, inventory, vendors, repairs, safety, utilities and facility-related compliance.
The ideal candidate should be proactive, organised and comfortable taking ownership of issues from identification through resolution.
Key Responsibilities1. Facility & Maintenance Management
- Manage the day-to-day upkeep and maintenance of the clinic.
- Ensure all electrical, plumbing, HVAC/AC, lighting, civil and other infrastructure is functioning properly.
- Conduct regular facility inspections and identify maintenance requirements proactively.
- Coordinate and close breakdowns, repairs and maintenance issues within defined timelines.
- Maintain preventive maintenance schedules for critical infrastructure and equipment.
- Ensure minimum disruption to clinic and patient operations during maintenance work.
2. Housekeeping & Hygiene
- Manage the housekeeping team and ensure adequate staffing and attendance.
- Maintain high standards of cleanliness and hygiene across the entire clinic.
- Conduct regular housekeeping rounds and inspections.
- Ensure washrooms, waiting areas, consultation rooms, procedure areas, staff areas and common spaces are maintained appropriately.
- Ensure cleaning materials and housekeeping consumables are adequately stocked.
- Implement and monitor housekeeping SOPs and checklists.
3. Vendor & AMC Management
- Identify, onboard and manage facility-related vendors.
- Manage vendors for electrical, plumbing, AC/HVAC, pest control, housekeeping, security, maintenance and other services.
- Track AMC renewals, service schedules and vendor performance.
- Ensure vendors meet agreed timelines and quality standards.
- Negotiate wherever required and ensure cost-effective service delivery.
- Verify vendor bills against actual work/services delivered before submission for payment.
4. Procurement & Inventory Management
- Manage procurement of facility, housekeeping, maintenance and general consumables.
- Maintain minimum stock levels and ensure timely replenishment.
- Maintain accurate inventory records and conduct periodic stock checks.
- Raise purchase requests and coordinate with relevant internal teams for approvals.
- Prevent unnecessary purchases, wastage and stock-outs.
- Maintain an updated asset and equipment register for facility-related assets.
5. Safety & Compliance
- Ensure the clinic maintains a safe environment for patients, doctors and employees.
- Monitor fire safety systems, emergency exits, fire extinguishers and related safety requirements.
- Coordinate fire drills, safety checks and emergency preparedness activities.
- Ensure compliance with applicable facility, safety, hygiene and waste-management requirements.
- Maintain all relevant facility documentation, certificates, inspection records and compliance trackers.
- Coordinate with external agencies/vendors wherever required for inspections and statutory requirements.
6. Utilities & Infrastructure
- Monitor electricity, water, AC/HVAC and other essential utilities.
- Ensure uninterrupted functioning of critical facility services.
- Track utility consumption and identify opportunities for cost optimisation.
- Coordinate with building management/society for common-area, building and infrastructure-related issues.
- Escalate major infrastructure risks or recurring issues to management with recommended solutions.
7. Repairs & Issue Resolution
- Act as the first point of contact for facility-related issues at the clinic.
- Maintain a facility complaint/issue tracker and ensure timely closure.
- Coordinate with technicians and vendors for urgent repairs.
- Follow up until the issue is completely resolved rather than simply assigning it to a vendor.
- Maintain records of recurring issues and recommend preventive solutions.
8. Clinic Readiness & Patient Experience
- Ensure the clinic is fully operational and presentable before opening each day.
- Maintain a premium, clean and comfortable environment for patients and their families.
- Ensure there are no avoidable facility-related disruptions to the patient experience.
- Work closely with the clinical, front-office and administration teams to address facility requirements.
- Support clinic events, internal activities and special operational requirements whenever needed.
9. Team Management
- Supervise housekeeping and other facility support staff.
- Monitor attendance, performance and discipline.
- Allocate daily responsibilities and ensure adequate coverage.
- Train staff on housekeeping, safety and facility SOPs.
- Ensure backup/replacement manpower is arranged whenever required.
Candidate Profile
We are looking for someone who:
- Has 3–7 years of experience in facility management, preferably in a hospital, clinic, healthcare, hospitality or premium commercial environment.
- Has hands-on experience managing housekeeping, maintenance, vendors and procurement.
- Understands basic electrical, plumbing, HVAC/AC and general maintenance requirements.
- Has experience handling external vendors and AMCs.
- Is comfortable managing multiple issues simultaneously and working in a fast-paced environment.
- Has strong ownership and follow-through.
- Is organised and good with documentation, trackers and basic Excel.
- Has good communication and coordination skills.
- Can independently identify problems and drive them to closure.
Education
- Graduate in any discipline.
- Diploma/Certification in Facility Management, Hospital Administration, Engineering or a related field is an added advantage.
What Success Looks Like
Within this role, success means:
- The clinic is clean, safe, functional and operationally ready every day.
- Maintenance issues are identified and resolved proactively.
- Housekeeping standards remain consistently high.
- Vendors deliver on time and within agreed quality/cost parameters.
- Critical AMCs and compliance requirements are never missed.
- Facility inventory is controlled and available when required.
- Clinical and front-office teams can focus on patients without being disrupted by facility issues.
Why Join Luma?
- Be part of a fast-growing healthcare company building a differentiated fertility-care experience.
- Work closely with the leadership and clinic teams.
- Own an important function with significant day-to-day responsibility.
- Opportunity to build structured facility processes as Luma scales across locations.
Work Location: Bandra West, Mumbai
Working Days: 6 days a week
Employment Type: Full-time, In-office
Pay: ₹16,195.32 - ₹25,000.00 per month
Work Location: In person
