Dwarka Delhi Delhi Soft skills trainer Jobs – 24 Open Jobs Today

Process Trainer required in Australian BPO in West Delhi
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- Full-time
- Customer service
- English
- Human resources
- Food provided
Quick apply
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Process Trainer required in Australian BPO in West Delhi

Vision tech -
Delhi, Delhi

Quick apply

Job details

Full-time
₹30,000 - ₹35,000 a month

Benefits

Provident Fund
Food provided

Qualifications

Customer service
Curriculum development
English
Human resources
LMS
Training & development
Communication skills

Full job description

Process Trainer for Australian BPO ( solar panel lead generation process)

Location : Kirti Nagar , West Delhi

Shift timings : 5am to 2 pm ( Australian process)

(every Saturday half day)

Pick up Cabs provided

One time meal provided

Experience : - 1-2 years as process trainer / quality analyst in Australian bpo.

Salary: upto 35 k

Key Responsibilities:

Training Delivery: Conducting training sessions for new hires and existing employees on various aspects of the job, such as process procedures, customer service protocols, and communication skills.
Curriculum Development:Creating and updating training materials, including presentations, workbooks, and online resources.
Performance Assessment:Evaluating trainee performance through assessments, quizzes, and call monitoring to identify areas for improvement and provide targeted feedback.
Process Expertise:Developing a deep understanding of the specific processes and requirements of the international BPO operations to effectively train employees.
Voice and Accent Training:Providing specialized training on voice modulation, pronunciation, and accent neutralization to ensure clear and effective communication with international clients.
Client Interaction:Understanding the specific needs and requirements of international clients and tailoring training programs accordingly.
Continuous Improvement:Staying updated on industry trends, best practices, and changes in processes to continuously improve training programs and employee performance.
Reporting and Documentation:Maintaining records of training sessions, trainee progress, and performance assessments.

Skills and Qualifications:

Excellent Communication Skills:Strong verbal and written communication skills are essential for delivering effective training sessions and providing constructive feedback.
Training Experience:Prior experience in designing and delivering training programs, preferably in a BPO or customer service environment.
Process Knowledge:A solid understanding of BPO processes and workflows, particularly those related to international operations.
Soft Skills:Proficiency in areas like communication, active listening, problem-solving, and cultural sensitivity.
Analytical and Problem-Solving Skills:The ability to analyze performance data, identify areas of improvement, and develop targeted training interventions.
Adaptability and Flexibility:The capacity to adjust training approaches and materials to meet the specific needs of different trainees and international clients.

TEAM HR

VISION TECH

[email protected]

8368356119

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Food provided
Provident Fund

Language:

English (Required)

Work Location: In person

Quick apply

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