Kolkata West Bengal Ecommerce Jobs – 153 Open Jobs Today

Senior Sales Executive
7eventzz.com —Salt Lake, Kolkata, West Bengal
- ₹25,000 - ₹32,000 a month
- Part-time
- CRM software
- Hospitality
- Sales
- Paid time off
- Paid sick time
Quick apply
5h
New Business Development Manager - From Logistics Only
Crystal Group —Kolkata, West Bengal
- ₹15,00,000 - ₹24,00,000 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
- Health insurance
Quick apply
E-Commerce Executive
ZENITH METALIK ALLOYS LTD. —Kolkata, West Bengal
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Data analysis skills
- Cell phone reimbursement
- Food provided
Quick apply
Branch Sales Manager
Transmarine Cargo Services Pvt Ltd —Kolkata, West Bengal
- ₹50,000.23 - ₹90,000.00 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
E commerce sales executive
Cosmico ventures —Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
E-Commerce Executive
Alpha Business Designs —Park Street, Kolkata, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- Analysis skills
- In-person
- Communication skills
- Work from home
Quick apply
12d
Business Development Executive - eCommerce (Kolkata)
Netscribes Data & Insights Pvt. Ltd. —Kolkata, West Bengal
- Up to ₹22,500 a month
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
7d
Business Development Executive
GLOBEXTRA ONLINE SERVICES PRIVATE LIMITED —New Town, Kolkata, West Bengal
- ₹18,000 - ₹30,000 a month
- Full-time
- Sales
- Salesforce
- English
- Flexible schedule
Quick apply
Social Media Manager
Panghat —Kolkata, West Bengal
- ₹35,000 - ₹60,000 a month
- Full-time
- Social media management
- In-person
Quick apply
We’re Hiring – Social Media Trainee
Zebra Techies Solution —Kolkata, West Bengal
- ₹1,60,000 - ₹2,10,000 a year
- Email
- Social media management
- Bachelor's degree
- Communication skills
- Health insurance
- Work from home
Influencer Marketing Manager
Smith Retail Ventures Private Limited —Salt Lake City, West Bengal
- ₹18,000 - ₹40,000 a month
- Full-time
- In-person
- Communication skills
- Marketing
- Paid time off
Quick apply
Website Sales executive
Tapvera Technologies PVT LTD —Kolkata, West Bengal
- Up to ₹30,000 a month
- Full-time
- CRM software
- Sales
- Marketing
- Health insurance
- Paid time off
Quick apply
E-COMMERCE OPERATIONS EXECUTIVE
Archetive Solutions —Kolkata, West Bengal
- English
We’re Hiring – Full Stack Developer
Zebra Techies Solution —Kolkata, West Bengal
- ₹1,60,000 - ₹2,10,000 a year
- Email
- Computer Science
- English
- Bachelor's degree
- Work from home
Team Leader - Sales
Techno Exponent —Bidhannagar, Kolkata, West Bengal
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Marketing
- English
Quick apply
4d
Performance Marketer
VIACON MARKETING AND TECHNOLOGIES PRIVATE LIMITED —Kolkata, West Bengal
- Up to ₹30,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
- Health insurance
- Flexible schedule
Quick apply
Customer Service Associate – Chat Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Full-time
- CRM software
- English
- 12th Pass
Customer Support Associate
7eventzz.com —Salt Lake, Kolkata, West Bengal
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
20h
Assistant Marketing Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- Sales
- Marketing
10d
Performance and Influencer Marketer
VIACON MARKETING AND TECHNOLOGIES PRIVATE LIMITED —Kolkata, West Bengal
- Up to ₹30,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
- Health insurance
- Flexible schedule
Quick apply
6d

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Senior Sales Executive

7eventzz.com
Salt Lake, Kolkata, West Bengal

Quick apply

Job details

Part-time | Full-time
₹25,000 - ₹32,000 a month
5 hours ago

Benefits

Paid time off
Paid sick time

Qualifications

CRM software
Hospitality
Sales
Upselling
Bengali
English
Sales
Bachelor's degree
Conversion optimisation
Hindi
Communication skills
Negotiation

Full job description

The Senior Sales Associate will manage customers from their first enquiry until booking confirmation and payment. The role involves understanding customer requirements, recommending suitable decoration packages, preparing quotations, following up with leads, negotiating appropriately and closing bookings.

The ideal candidate should be confident in handling customers through phone calls, WhatsApp and digital sales channels. The person must have strong communication skills, commercial awareness and the ability to achieve monthly sales targets in a fast-moving environment.

Key ResponsibilitiesLead Management

Respond promptly to customer enquiries received through the website, telephone, WhatsApp, social media and other lead-generation channels.
Understand the customer’s event type, date, location, budget, venue and decoration preferences.
Categorise and prioritise leads according to urgency, booking potential and event date.
Maintain accurate lead information, conversation history and follow-up status in the company’s CRM or sales-management system.
Ensure that no qualified enquiry is missed or left unattended.
Re-engage old leads, incomplete enquiries and previous customers to generate additional bookings.

Customer Consultation

Speak with customers professionally and understand their exact celebration requirements.
Recommend suitable decoration packages, themes, add-ons and upgrades based on the customer’s occasion and budget.
Explain product inclusions, exclusions, setup requirements, customisation options, cancellation terms and service conditions clearly.
Share relevant photographs, videos, package information and pricing through WhatsApp or other approved channels.
Help customers select the most appropriate package without creating unrealistic expectations.
Suggest premium elements and useful add-ons that improve the customer’s event experience.

Sales Conversion

Convert incoming enquiries into confirmed and paid bookings.
Prepare accurate quotations based on package prices, customisation, location and operational requirements.
Conduct timely and structured follow-ups through calls and WhatsApp.
Handle customer objections related to price, design, availability, trust and service quality.
Negotiate within the company’s approved pricing and discount policies.
Create urgency ethically for events with limited availability or short booking windows.
Achieve individual daily, weekly and monthly sales targets.
Improve conversion rates, average booking value and revenue generated per lead.
Collect advance payments and ensure every confirmed booking is properly documented.

Upselling and Cross-selling

Identify opportunities to sell premium packages and customised decoration concepts.
Recommend relevant add-ons such as cakes, flowers, gifts, photographers, LED numbers, neon signs, welcome boards, balloon pillars and surprise arrangements.
Encourage repeat bookings for future birthdays, anniversaries and family celebrations.
Introduce customers to other suitable services offered by the company’s associated brands where relevant.
Focus on increasing order value while keeping recommendations genuinely useful for the customer.

Booking Coordination

Collect complete and accurate booking information before handing the order to the operations team.
Verify the event date, reporting time, setup time, venue address, customer contact details, theme, colours, message, name and age.
Record all commitments made to the customer, including approved customisations and special instructions.
Coordinate with the design and operations teams to confirm feasibility before promising non-standard arrangements.
Communicate changes or special requirements to the appropriate internal team without delay.
Ensure smooth handover of confirmed bookings and remain available if customer clarification is required.
Avoid overpromising services, designs, timelines or materials that have not been approved internally.

Customer Experience

Maintain a professional, polite and solution-oriented approach throughout the sales process.
Build trust by providing transparent pricing and accurate service information.
Respond calmly to customer concerns and resolve pre-booking issues promptly.
Follow up after selected events to collect feedback, reviews, photographs or referrals when required.
Support the company in maintaining high customer-satisfaction and service-quality standards.
Escalate sensitive complaints, refund requests or operational disputes to the appropriate manager.

Team and Reporting Responsibilities

Maintain daily reports covering new leads, follow-ups, quotations, bookings, payments and lost opportunities.
Update all lead stages and customer information accurately in the CRM.
Share customer insights, frequently requested themes and recurring objections with management.
Participate in daily sales reviews, target discussions and performance meetings.
Assist junior sales associates with product knowledge, objection handling and follow-up techniques.
Monitor the quality of sales conversations when assigned supervisory responsibilities.
Coordinate with marketing regarding lead quality and campaign-specific enquiries.
Help improve sales scripts, WhatsApp templates, quotation formats and conversion processes.

Performance Indicators

Performance will primarily be evaluated on:

Monthly sales revenue
Number of confirmed bookings
Lead-to-booking conversion rate
Average booking value
Speed of first response
Follow-up completion rate
Upselling and cross-selling revenue
Advance-payment collection
CRM accuracy and booking documentation
Customer satisfaction and complaint levels
Repeat bookings and customer referrals
Adherence to pricing and discount policies

Required Qualifications

Bachelor’s degree in any discipline preferred.
2–5 years of sales experience, preferably in events, hospitality, wedding services, gifting, travel, e-commerce, tele-sales or consumer services.
Demonstrated ability to achieve sales and revenue targets.
Strong verbal and written communication skills.
Good command of Hindi and English; Bengali will be an advantage.
Comfortable handling customers through telephone calls and WhatsApp.
Ability to understand customer requirements and recommend appropriate solutions.
Working knowledge of CRM systems, spreadsheets and basic sales-reporting tools.
Ability to work under pressure during weekends, festivals and peak event seasons.

Essential Skills

Sales closing and negotiation
Lead qualification and prioritisation
Customer requirement analysis
Objection handling
Relationship building
Telephone and WhatsApp sales
Upselling and cross-selling
Quotation preparation
CRM and follow-up management
Revenue and target orientation
Attention to detail
Problem-solving and coordination
Time management and ownership

Preferred Candidate Profile

The ideal candidate:

Communicates confidently without sounding aggressive.
Understands the difference between following up consistently and pressuring a customer.
Can sell value instead of depending only on discounts.
Takes complete ownership of assigned leads.
Is organised and disciplined about follow-ups.
Can manage multiple customers and event dates simultaneously.
Understands the importance of accurate commitments in an event-services business.
Remains calm when dealing with urgent requirements or demanding customers.
Is comfortable working in a target-driven environment.
Has leadership potential and can guide junior team members.
Is interested in building a long-term career in sales.

Working Conditions

This is a full-time, target-oriented sales position.
The role may require availability during weekends, festivals and peak celebration periods.
Weekly offs may be roster-based.
Working hours may vary according to business requirements and lead volumes.
Candidates must be comfortable with frequent calling, WhatsApp communication and continuous follow-ups.

Compensation

Fixed monthly salary based on experience and previous performance.
Attractive sales incentives linked to revenue, bookings and conversion targets.
Additional performance rewards may be offered for exceeding monthly targets.
Career-growth opportunities based on consistent performance and leadership capability.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

Paid sick time
Paid time off

Work Location: In person

Quick apply

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