Remote Engineering manager conversations Jobs – 62 Open Jobs Today

Account Manager – Existing Accounts
ProcureDesk LLC —Remote
- Full-time
- Remote
- Organisational skills
- Leadership
- Communication skills
Quick apply
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Staff Product Manager - HardPhone, SIP, and IVR
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Account Manager – Existing Accounts

ProcureDesk LLC
Remote

Quick apply

Job details

Full-time

Qualifications

Jira
Procurement
Slack
Organisational skills
HubSpot
SaaS
Account management
Leadership
Communication skills

Full job description

Job Title : Account Manager – Existing Accounts

Location: Remote (India)

Employment Type: Full-Time

Work Experience: 3 to 6 years

About ProcureDesk

ProcureDesk is a cloud-based procurement and accounts payable automation platform that helps organizations simplify purchasing, automate invoice processing, improve spend visibility, and strengthen financial controls.

We work with finance and operations teams to eliminate manual procurement friction, improve compliance, and create better visibility into spend. As ProcureDesk scales, customer retention, adoption, and expansion become increasingly critical. We are looking for an Account Manager who can own existing customer relationships, drive measurable value, and turn accounts into long-term growth.

Role Summary

The Account Manager – Existing Accounts owns a portfolio of existing customers and is responsible for protecting and growing those relationships over time. This person will drive adoption, improve retention, support renewals, identify expansion opportunities, and ensure customers achieve clear business value from ProcureDesk.

This is not a passive relationship-management role. It is a customer-facing, commercially aware role for someone who can build trust, spot risk early, drive action across teams, and help customers deepen their usage of the platform.

Key Outcomes of the Role

The success of this role will be defined by three primary outcomes:

1. Protect and renew existing revenue

Reduce churn risk
Improve renewal outcomes
Maintain strong customer health across assigned accounts

2. Drive adoption and measurable customer value

Increase product usage and engagement
Help customers realize clear operational value from ProcureDesk
Improve customer satisfaction and long-term account health

3. Create expansion opportunities within the existing customer base

Identify upsell and cross-sell opportunities
Expand account potential through stronger adoption and stakeholder alignment
Generate qualified growth opportunities from managed accounts

Key Responsibilities

Manage a portfolio of existing customer accounts and build trusted relationships with key stakeholders
Conduct regular business reviews, check-ins, and success conversations
Drive product adoption and customer engagement across assigned accounts
Monitor customer health and identify churn risk early
Create action plans for at-risk or under-adopted accounts
Coordinate with Support, Product, Sales, and Engineering teams to resolve issues and improve customer outcomes
Deliver refresher training and introduce relevant new features or workflows
Track renewals and support upsell and cross-sell opportunities
Collect customer feedback and recommend product or process improvements
Maintain accurate account notes, action items, and follow-up discipline across the portfolio

Required Qualifications

3–6 years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role
Experience managing multiple customer accounts at the same time
Strong communication, relationship management, and problem-solving skills. Must have managed US clients and be comfortable working during EST hours.
Ability to run structured customer conversations and drive follow-through
Ability to identify risk, prioritize actions, and coordinate cross-functional support
Strong organizational skills and attention to detail
Customer-first mindset with a consultative and commercially aware approach

Preferred Qualifications

Experience with SaaS, procurement, AP automation, ERP, finance software, or workflow-driven products
Familiarity with renewal management, account growth, and customer health tracking
Experience using tools such as HubSpot, Intercom, Slack, Jira, Zoom, Google Workspace, and Excel
Experience working with finance, operations, or mid-market customers

Who Will Succeed in This Role

The right person for this role:

Takes ownership rather than waiting to be told what to do
Is commercially aware, not just service-oriented
Can build trust with customers while holding a clear point of view
Stays organized across multiple accounts and moving priorities
Can spot churn risk before it becomes a problem
Communicates clearly and professionally
Works well across teams to get issues resolved
Cares about both customer outcomes and revenue protection

Why Join ProcureDesk

Work directly with customers to drive measurable business outcomes
Own meaningful retention and growth outcomes, not just customer communication
Collaborate cross-functionally with Product, Support, Sales, and Engineering
Help shape how ProcureDesk scales its existing-account motion
Grow into broader opportunities across Customer Success, Renewals, or Team Leadership

Work Location: Remote

Quick apply

Refine Your Search

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