Balussheri Kerala Tele caller executive Jobs – 27 Open Jobs Today

Tele Caller Executive(Work From Home)
CIAT —Calicut, Kerala
- ₹8,086.00 - ₹23,443.63 a month
- Part-time
- Remote
- CRM software
- Sales
- Customer service
- Work from home
Quick apply
Customer Care Executive
Jaan —Calicut, Kerala
- ₹10,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Tele Caller Executive
Dingle Home Assist —Calicut, Kerala
- ₹10,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- Computer skills
Quick apply
Tele Caller Executive
Lyxaa Biodynamics Pvt Ltd —Calicut, Kerala
- From ₹8,000 a month
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Cell phone reimbursement
Quick apply

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Tele Caller Executive(Work From Home)

CIAT
Calicut, Kerala

Quick apply

Job details

Part-time | Fresher | Full-time
₹8,086.00 - ₹23,443.63 a month

Benefits

Work from home

Qualifications

CRM software
Sales
Customer service
Upselling
English
Technical support
12th Pass
Telecommunication
Hindi
Communication skills

Full job description

Customer Interaction:
Making outbound calls to potential and existing customers to offer services, gather feedback, or provide information.
Answering inbound calls and addressing customer inquiries or issues promptly and effectively.
Sales and Marketing:
Promoting and selling services to prospective customers.
Upselling or cross-selling additional services to existing customers.
Achieving sales targets and contributing to revenue generation.
Customer Support:
Resolving customer complaints and providing solutions to their problems.
Assisting customers with service activation, troubleshooting, and general inquiries.
Data Management:
Maintaining accurate records of customer interactions and transactions.
Updating customer information in the database.
Follow-up:
Following up on leads and potential customers to ensure service requirements are met.
Scheduling appointments or callbacks as needed.
Feedback Collection:
Gathering customer feedback to improve service quality.
Conducting surveys to assess customer satisfaction.
Reporting:
Preparing daily, weekly, or monthly reports on call activities, sales achievements, and customer feedback.

Key Skills and Qualities:

Communication Skills:
Excellent verbal communication skills to effectively convey information and address customer needs.
Active listening skills to understand and respond to customer concerns.
Persuasion and Negotiation:
Ability to persuade customers to purchase services or resolve issues favorably.
Problem-Solving:
Strong problem-solving skills to handle customer complaints and provide satisfactory solutions.
Patience and Empathy:
Patience to deal with challenging customers and empathy to understand their perspectives.
Time Management:
Efficiently managing time to handle multiple calls and tasks within deadlines.
Technical Proficiency:
Familiarity with CRM software and other telecommunication tools.

Typical Day of a Telecaller Executive:

Start of the Day:
Logging into the CRM system and reviewing the day's tasks and targets.
Checking emails and messages for any updates or instructions from supervisors.
Morning Calls:
Making outbound calls to potential customers.
Answering inbound calls and assisting customers with their inquiries.
Midday Tasks:
Updating customer information and call logs.
Participating in team meetings or training sessions.
Afternoon Follow-ups:
Following up on previous calls or appointments.
Addressing any pending customer issues or callbacks.
End of the Day:
Compiling daily reports on call activities and sales.
Reviewing the day's performance and planning for the next day.

Challenges:

Dealing with difficult customers.
Meeting sales targets consistently.
Managing high call volumes.
Staying updated with service changes and industry trends.

Opportunities:

Career growth to supervisory or managerial roles.
Developing skills in customer service, sales, and communication.
Opportunities for incentives and bonuses based on performance.

Job Types: Full-time, Part-time, Fresher

Pay: ₹8,086.00 - ₹23,443.63 per month

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)

Language:

Hindi (Preferred)
English (Preferred)

Work Location: Hybrid remote in Calicut, Kerala

Quick apply

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