Bengaluru Karnataka Collection agent Jobs – 109 Open Jobs Today

Customer Success - Assistant Manager
InPrime Finserv —HSR Layout, Bengaluru, Karnataka
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Management
- Customer service
- In-person
Quick apply
6d
Supplier Qualification Associate
Fortrea —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Office
- Supervising experience
- Project management
1d
Technical Program Manager
Rifa AI —Bengaluru, Karnataka
- ₹25,00,000 - ₹50,00,000 a year
- Full-time
- Remote
- English
- Project management
- AI
Quick apply
OKTA Lead – L4 Consultant & Okta Workflows Expert
Kyndryl —Bengaluru, Karnataka
- Full-time
- Hybrid work
- APIs
- Communication skills
Senior Manager, Global Travel, Expense & Card Programs
Ralph Lauren —Bengaluru, Karnataka
- Full-time
- Hospitality
- Microsoft Excel
- ERP systems
Senior Business Analyst — Broadband & CPE Platform
Tata Elxsi —Bengaluru, Karnataka
- Computer Science
- Engineering
- Microsoft Office
13d
Franchise Manager
BAZAR MELA (NRI GROUP OF COMPANIES) —Bangalore City, Bengaluru, Karnataka
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Business development
Quick apply
4d
Data Scientist
Bosch Group —Bengaluru, Karnataka
- Full-time
- Azure
- Doctoral degree
- Master's degree
Quick apply
People Consultant (India)
Commure —Bengaluru, Karnataka
- Full-time
- Human resources
- Communication skills
Panel Support – Zendesk Administrator
M3EU —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Access
- Project management
- APIs
Quick apply
Compensation Support Coordinator
Sirva —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Finance
14d
Accounts & Procurement Executive
Cleantech Services Private Limited —Deepanjalinagar, Bengaluru, Karnataka
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
8d
Payroll Industrial Trainee
Rubrik Security Cloud —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Performance Management CoE (SLA Governance)
Information Services Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- PMP
- Analysis skills
Sr Eng, V&V
Baxter —Bengaluru, Karnataka
- Computer Science
- English
- Research
- Health insurance
- Paid time off
Business Analyst
GetixHealth India —Bengaluru Urban District, Karnataka
- Microsoft Excel
- Databases
- SQL
Quick apply
Legal Intern
Ordient Venture —Hebbal, Bengaluru, Karnataka
- ₹8,000 - ₹9,000 a month
- Part-time
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
13d
Enterprise Applied AI Solutions Engineer (Implementing Agentic & Generative AI features)
UKG (Ultimate Kronos Group) —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- SQL
4h
Accounts Receivable Executive - The Hoxton Bengaluru City
Ennismore —Bengaluru, Karnataka
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Quick apply
Senior Associate, Product Management- Composable Commerce
Ralph Lauren —Bengaluru, Karnataka
- Full-time
- Hospitality
- Project management
- Product management

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Customer Success - Assistant Manager

InPrime Finserv
HSR Layout, Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹5,00,000 - ₹9,00,000 a year
6 days ago

Qualifications

Management
Customer service
Call center experience
Assistant manager experience
Quality assurance
Customer support
Banking

Full job description

Assistant Manager – Customer Success

Location: HSR, Bangalore
Department: Customer Success
Reporting To: Lead – Customer Success

About InPrime Finserv

InPrime Finserv is a Bengaluru-based, RBI-registered NBFC (legally named STK Credit Private Limited) that provides customized credit solutions and financial services to the underserved "prime" layer of India's informal economy.

Role Overview

As an Assistant Manager – Customer Service & Experience, you will lead the day-to-day operations of InPrime's Customer Contact Center and play a critical role in delivering an exceptional customer experience.

You will be responsible for managing customer support operations, service requests, contact center performance, CRM workflows, Voice of Customer (VoC) programs, MIS reporting, quality assurance, and AI-enabled customer service initiatives.

This role requires a combination of operational excellence, people management, customer-centric thinking, and data-driven decision making to continuously improve service quality and customer satisfaction.

Key Responsibilities:-

Customer Service Operations

Manage day-to-day Contact Center operations and customer support activities.
Ensure timely resolution of customer queries and service requests within defined SLAs.
Monitor ticket queues and ensure adherence to turnaround time (TAT).
Handle customer escalations and drive resolution with internal stakeholders.
Improve First Contact Resolution (FCR), service quality, and customer satisfaction.
Conduct regular quality audits and coaching sessions for customer service executives.
Own Welcome Call operations and customer onboarding experience.

Contact Center Management

Lead and manage customer support agents to achieve operational targets.
Monitor productivity, occupancy, adherence, and service levels.
Conduct daily team huddles, performance reviews, and coaching sessions.
Prepare workforce planning and roster management.
Monitor call quality and ensure compliance with defined service standards.
Identify training needs and work with the Learning team to improve agent performance.

CRM & Process Management

Manage CRM workflows related to customer servicing and service requests.
Drive automation of customer service processes and workflows.
Ensure data quality and accurate customer records within CRM.
Coordinate with Product and Technology teams for CRM enhancements.
Support implementation of omnichannel customer engagement journeys.

Voice of Customer (VoC) & Customer Experience

Analyze customer complaints, feedback, call recordings, and survey responses.
Identify recurring customer pain points and recommend process improvements.
Publish Voice of Customer (VoC) insights for business stakeholders.
Track CSAT and customer experience metrics.
Partner with Product, Operations, and Technology teams to improve customer journeys.

MIS, Reporting & Analytics

Prepare daily, weekly, and monthly Contact Center MIS reports.
Build dashboards to monitor service levels, productivity, and operational KPIs.
Analyze trends in customer contacts, complaints, and service requests.
Generate actionable insights to improve operational efficiency and customer experience.
Support leadership reviews through presentations and performance reports.

AI & Digital Initiatives

Manage AI-powered customer service initiatives, including Voice Bots and digital support channels.
Monitor AI bot performance and recommend improvements.
Support rollout of new customer engagement and automation initiatives.
Work with technology partners to improve customer self-service capabilities.

Cross-Functional Coordination

Collaborate with Operations, Credit, Collections, Technology, Product, and Marketing teams.
Coordinate resolution of cross-functional customer issues.
Support implementation of strategic Customer Success initiatives.
Document business requirements, SOPs, and process improvements.

Educational Qualification & Experience

4–6 years of experience in Customer Service, Contact Center Operations, Customer Success, or Customer Experience.
Experience in Banking, NBFC, Financial Services, or FinTech will be preferred.

Pay: ₹500,000.00 - ₹900,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

collection agent jobs in bengaluru karnataka

Customer Success - Assistant Manager

Supplier Qualification Associate

Technical Program Manager

OKTA Lead – L4 Consultant & Okta Workflows Expert

Senior Manager, Global Travel, Expense & Card Programs

Senior Business Analyst — Broadband & CPE Platform

Franchise Manager

Data Scientist

People Consultant (India)

Panel Support – Zendesk Administrator

Compensation Support Coordinator

Accounts & Procurement Executive

Payroll Industrial Trainee

Performance Management CoE (SLA Governance)

Sr Eng, V&V

Business Analyst

Legal Intern

Enterprise Applied AI Solutions Engineer (Implementing Agentic & Generative AI features)

Accounts Receivable Executive - The Hoxton Bengaluru City

Senior Associate, Product Management- Composable Commerce

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