Delhi Delhi Guest experience manager Jobs – 169 Open Jobs Today

Reservations Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Sales
- No experience needed
- 12th Pass
1d
Cinematographer
The Podcast Studio —Saket, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- In-person
- Communication skills
- Paid time off
- Flexible schedule
Quick apply
2d
Guest Relations Associate
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Supervising experience
Team Lead
Manam Chocolate —Malviya Nagar, Delhi, Delhi
- From ₹20,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
Guest Service Associate - Front Office
AccorHotel —Delhi, Delhi
- Full-time
- Management
- Bachelor's degree
- Front desk
Quick apply
8d
General Manager – Hotel Operations
MH ONE RESORT —Alipur, Delhi
- Email
- Hospitality
- Management
- Master's degree
Quick apply
Wedding and Events Manager
offload Solution LLP —Connaught Place, Delhi, Delhi
- From ₹15,000 a month
- Full-time
- Customer service
- Organisational skills
- Budgeting
Quick apply
Assistant Director Of Sales
Marriott International, Inc —Delhi, Delhi
- Full-time
- Sales
- Bachelor's degree
- Business Administration
1d
Duty Manager
IHCL —Delhi, Delhi
Front Desk Manager
Stori Design - Luxury Furniture —Sultanpur, Delhi, Delhi
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
13d
Assistant Manager-Events
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
13d
Banquet Sales Manager
Cherish —Vasant Kunj, Delhi, Delhi
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Sales
- Business development
Quick apply
Hospitality Marketing & Business Development
Fork & Knife Hospitality, Restaurant Management & Trading —Delhi, Delhi
- Up to ₹78,000 a month
- Full-time
- Hospitality
- English
- Business development
Quick apply
Accounts Manager
SIM Property Management Inc. —Delhi, Delhi
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- QuickBooks
- Work from home
Quick apply
Reservations Supervisor
Amritara Hotels & Resorts Pvt. Ltd —Hauz Khas Market, Delhi, Delhi
- ₹23,000 - ₹30,000 a month
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Health insurance
- Paid time off
Quick apply
8d
Engineering Manager | Holiday Inn New Delhi Aerocity
Holiday Inn —Delhi, Delhi
- Engineering
- Bachelor's degree
- Diploma
8d
Restaurant Captain
hunger pans pvt limited —Delhi, Delhi
- ₹18,000 - ₹30,000 a month
- Full-time
- Hospitality
- 12th Pass
- Team management
- Health insurance
- Paid time off
Quick apply
Sales Manager
IHCL —Delhi, Delhi
- Hospitality
- Sales
- Customer service
Assistant Manager - F&B Service
Hyatt Centric Janakpuri, New Delhi —Delhi, Delhi
- Full-time
- Hospitality
- Diploma
- Restaurant
Corporate Outreach Resource- Manager
Institute of Management Technology, Ghaziabad (IMTG) —Delhi, Delhi
- Full-time
- Microsoft Office
- Business development
- Communication skills

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Reservations Manager

Marriott International, Inc -
Delhi, Delhi

Apply Now

Job details

Full-time
1 day ago

Qualifications

Sales
No experience needed
12th Pass
Business Administration
Guest services
Marketing
Negotiation

Full job description

Additional Information
Job Number26110620
Job CategoryReservations
LocationAsset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; no work experience required.

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with sales and Convention Services to process rooming lists and reservation cards.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Providing Exceptional Customer Service

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Creates contracts as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest experience manager jobs in delhi delhi

Reservations Manager

Cinematographer

Guest Relations Associate

Team Lead

Guest Service Associate - Front Office

General Manager – Hotel Operations

Wedding and Events Manager

Assistant Director Of Sales

Duty Manager

Front Desk Manager

Assistant Manager-Events

Banquet Sales Manager

Hospitality Marketing & Business Development

Accounts Manager

Reservations Supervisor

Engineering Manager | Holiday Inn New Delhi Aerocity

Restaurant Captain

Sales Manager

Assistant Manager - F&B Service

Corporate Outreach Resource- Manager

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