West District Delhi Customer support coordinator Jobs – 173 Open Jobs Today

Customer Support Coordinator
Jolly Engineering Works —Jahangirpuri, Delhi, Delhi
- ₹20,000.00 - ₹29,855.80 a month
- Full-time
- CRM software
- Customer service
- Business Administration
Quick apply
8d
Data Management and Operations
MKY Global Forwarding —Delhi, Delhi
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Project management
Quick apply
Sales Coordinator
Spectra Televentures PVT.LTD. —Gurugram, Haryana
- ₹45,000 - ₹55,000 a month
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Cell phone reimbursement
Quick apply
14d
Sales Co-ordinator
Aero plast ltd. —Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
9d
Store Manager
Miniso —Dwarka, Delhi, Delhi
- ₹35,000 - ₹45,000 a month
- Full-time
- Management
- Inventory management
- English
Quick apply
12d
Coordinator
IPM Pvt Ltd —Azadpur, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- English
- Project management
- Computer skills
Quick apply
9d
Internal Communications Manager
Sprinklr —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Project management
- Paid time off
5d
Senior Associate/Assistant Manager, Sales Support-Corporate Sales
DSV —Gurugram, Haryana
- Full-time
- Computer literacy
- English
- Microsoft Office
2d
Executive Assistant to the Managing Director
Technology Next —Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
Quick apply
Manager-Dispatch & Logistics
Nivasa Group —Gurugram, Haryana
- ₹40,000 - ₹60,000 a month
- Microsoft Excel
- Oracle
- Master's degree
- Paid sick time
Quick apply
Human Resource & Admin Coordinator
Retrotech Business Solutions —Gurugram, Haryana
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
Executive Assistant to Managing Director
QUANY TECHNOLOGIES PRIVATE LIMITED —Moti Nagar, Delhi, Delhi
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
- Paid sick time
Quick apply
Finance Coordinator
Keysight Technologies, Inc. —Gurugram, Haryana
- Part-time
- Remote
- Oracle
- Finance
- Bachelor's degree
12d
Sales Coordinator
Paltech Cooling Towers & Equipments Ltd —Gurugram, Haryana
- Up to ₹7,00,000 a year
- Full-time
- Sales
- ERP systems
- In-person
Quick apply
Head of Flight Training Operations: ATC - India & South Asia
Airbus India Private Limited —Delhi, Delhi
- Email
- Management
MIS Analyst
Skilzify —Delhi, Delhi
- ₹22,000.32 - ₹25,215.65 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
7d
CRM Cum Sales Coordinator
Maharashtrafeeds pvt ltd —Jahangir Puri A Block, Delhi, Delhi
- ₹25,000 - ₹32,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Sales Cordinator
Valueline Trade pvt ltd —Delhi, Delhi
- ₹11,532.08 - ₹50,318.16 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
TA Coordinator, GESS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Outlook
- Customer service
- Bachelor's degree
Coordinator of Rotary Grants, New Delhi, India
Rotary International —Delhi, Delhi
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Flexible schedule
Quick apply

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Customer Support Coordinator

Jolly Engineering Works
Jahangirpuri, Delhi, Delhi

Quick apply

Job details

Full-time
₹20,000.00 - ₹29,855.80 a month
8 days ago

Qualifications

CRM software
Multilingual
Customer service
Schedule management
Business Administration
Leadership
Communication skills

Full job description

Duties and Responsibilities1. Customer Interaction

Respond to Inquiries: Answer customer questions via phone, email, or live chat promptly and professionally.
Resolve Issues: Handle customer complaints and issues, escalating them when necessary to ensure resolution.
Provide Information: Offer detailed product or service information to customers, helping them make informed choices.

2. Team Coordination

Train Staff: Develop and implement training programs for new team members to equip them with the necessary skills and knowledge.
Schedule Management: Create work schedules for the customer service team to ensure adequate coverage during peak times.
Performance Monitoring: Monitor team performance and provide feedback to ensure service standards are met.

3. Process Improvement

Evaluate Processes: Regularly assess customer service processes and suggest improvements to enhance efficiency and customer satisfaction.
Implement Changes: Work with management to implement changes and ensure the team is updated on new procedures.
Collect Feedback: Gather customer feedback on service quality and share insights with the management team for continuous improvement.

4. Data Management

Maintain Records: Keep accurate records of customer interactions and transactions, including inquiries and complaints.
Analyze Data: Review customer service data to identify trends and areas for improvement in service quality.
Reporting: Prepare regular reports on customer service metrics to assist management in decision-making.

5. Collaboration with Other Departments

Liaise with Teams: Work closely with sales, marketing, and product development teams to address customer needs and feedback.
Support Initiatives: Assist in promoting cross-departmental initiatives aimed at improving customer experience.
Conflict Resolution: Facilitate conflict resolution between departments to ensure a unified approach to customer service.

6. Customer Relationship Management

Build Relationships: Foster positive relationships with customers to encourage loyalty and repeat business.
Engagement Strategies: Develop strategies to engage customers through various channels including social media, email newsletters, and surveys.
Follow-Up: Conduct follow-up communications with customers after issue resolution to ensure satisfaction.

Required Skills and Qualifications

Educational Background: A degree in business administration, communications, or a related field is preferred.
Experience: Previous experience in customer service or a related field is essential, with at least 2 years in a supervisory or coordinating role.
Communication Skills: Excellent verbal and written communication skills are crucial for interacting with customers and team members.
Problem-Solving: Strong problem-solving skills with a focus on providing actionable solutions to customer issues.
Organizational Skills: Exceptional organizational abilities to manage multiple tasks and prioritize effectively.
Technical Proficiency: Familiarity with customer service software and CRM tools to manage customer interactions and data.

Preferred Qualifications

Leadership Experience: Previous experience in a leadership role, overseeing a team of customer service representatives.
Industry Knowledge: Understanding of the industry and products/services offered by the organization will be advantageously.
Multilingual Skills: Proficiency in multiple languages can be beneficial for organizations serving diverse customer bases.

Pay: ₹20,000.00 - ₹29,855.80 per month

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in west district delhi

Customer Support Coordinator

Data Management and Operations

Sales Coordinator

Sales Co-ordinator

Store Manager

Coordinator

Internal Communications Manager

Senior Associate/Assistant Manager, Sales Support-Corporate Sales

Executive Assistant to the Managing Director

Manager-Dispatch & Logistics

Human Resource & Admin Coordinator

Executive Assistant to Managing Director

Finance Coordinator

Sales Coordinator

Head of Flight Training Operations: ATC - India & South Asia

MIS Analyst

CRM Cum Sales Coordinator

Sales Cordinator

TA Coordinator, GESS - Global Capability Center

Coordinator of Rotary Grants, New Delhi, India

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