Faridabad Haryana Customer & it support Jobs – 1289 Open Jobs Today

Major Incident Management Lead
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Customer service
2d
Service Desk
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Remote
- Customer service
- Scripting
- Computer networking
2d
Business Analyst
Dextra Labs —Noida, Uttar Pradesh
- ₹6,18,819.61 - ₹8,50,690.69 a year
- Full-time
- Master's degree
- Databases
- SQL
Quick apply
Associate - Technology, Customer and Operations
Maersk —Gurugram, Haryana
- Full-time
- Software troubleshooting
- SQL
- APIs
Lead Assistant Manager - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Internal Tech Support Specialist I
SBS —Noida, Uttar Pradesh
- Rotational shift
- Customer service
- ERP systems
- APIs
- Health insurance
- Paid time off
1d
Application Support Engineer
Optimum Informatics Pvt Ltd —Noida, Uttar Pradesh
- ₹2,80,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Azure
Quick apply
MIS
TGBPL TP India - IBU —Noida, Uttar Pradesh
- Full-time
- Remote
- Bachelor's degree
- Work from home
Lead - Talent Intelligence
Aristocrat —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Travel
- Human resources
IT Support Engineer - Noida
NeoXam —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3h
IT Head
AKASA COWORKING PVT LTD —Noida, Uttar Pradesh
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Azure
- Computer Science
Quick apply
Executive- IT Network Administrator
SUPER E FACTORY DEPOT —Noida, Uttar Pradesh
- Microsoft Access
- Computer Science
- Windows
Quick apply
Technical Support Engineer
Giri Infotech Pvt. Ltd. —Noida, Uttar Pradesh
- From ₹3,00,000 a year
- Full-time
- Microsoft Access
- Computer Science
- Software troubleshooting
- Health insurance
- Paid time off
Quick apply
21h
Customer Retention Resource
Galaxy online power system PVT. Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹20,000 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Master's degree
Quick apply
9h
Associate - HR Shared Services 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Master's degree
Quick apply
IT Manager
Giri Infotech Pvt. Ltd. —Noida, Uttar Pradesh
- ₹25,000 - ₹40,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Cell phone reimbursement
Quick apply
Sr. Engineer - Application Support N 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- English
Quick apply
Technical Support Engineer
Franciscan Solutions —Noida, Uttar Pradesh
- ₹2,16,000 a year
- Full-time
- Microsoft Powerpoint
- Java
- SQL
Sr Tower Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Analysis skills
- Bachelor's degree
- Financial services
5h
Product Support Executive
Techryde Private Limited —Noida, Uttar Pradesh
- ₹3,00,000 - ₹5,00,000 a year
- Email
- Hospitality
- Software troubleshooting
- English
Quick apply
10h

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Major Incident Management Lead

Kyndryl -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
2 days ago

Qualifications

ITIL Certification
Incident management
Customer service
Help desk

Full job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.

You'll be responsible for managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes. You'll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.

As a Service Coordinator at Kyndryl, you'll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. You'll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged.

With your expertise in IT services, you'll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.

If you're a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and let's work together to create innovative and progressive technical solutions for our customers and our communities.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

At least 5 years of experience in a key IT discipline such as desktop field services, network support, applications, security, or IT management
Capability to navigate effectively between infrastructure and application platforms, businesses and functions, end users and senior management
Expertise in desktop, technical, and help desk support, incident management, and service improvement
Experience in SLA Management/Service Management
Expertise in customer service and customer communications

Preferred Skills and Experience

ITIL certified
High level communicator with good written and verbal skills

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Apply Now

Refine Your Search

customer & it support jobs in faridabad haryana

Major Incident Management Lead

Service Desk

Business Analyst

Associate - Technology, Customer and Operations

Lead Assistant Manager - IT Technical Support

Internal Tech Support Specialist I

Application Support Engineer

MIS

Lead - Talent Intelligence

IT Support Engineer - Noida

IT Head

Executive- IT Network Administrator

Technical Support Engineer

Customer Retention Resource

Associate - HR Shared Services 5A

IT Manager

Sr. Engineer - Application Support N 4B

Technical Support Engineer

Sr Tower Lead (Support & Operations)

Product Support Executive

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