Guindy Chennai Tamil Nadu Desktop support technician Jobs – 115 Open Jobs Today

Engineer Desktop Support / Help Desk
Onx —Chennai, Tamil Nadu
- Azure
- Microsoft Outlook
- Computer Science
Helpdesk Support
Talent Focuz —Chennai, Tamil Nadu
- From ₹25,000 a month
- Email
- Software troubleshooting
- Customer service
- SQL
- Health insurance
- Life insurance
Quick apply
TECHNICAL SUPPORT
Manju Wellness LLP —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Travel
- In-person
Quick apply
8d
Technical Support Engineer (Customer Engagement Specialist)
PeopleOne Technology —Sholinganallur, Chennai, Tamil Nadu
- From ₹9,00,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
- SQL
Quick apply
Support Engineer | Chennai, India
Photon —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- Communication skills
IT System Administrator
YouTrip —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
9d
IT Engineer- Software Support
Link-K Insurance TPA Private Limited —Anna Nagar, Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Email
- Computer Science
- Software troubleshooting
- SQL
- Paid time off
Quick apply
3d
Technical Support Manager
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Management
- Software troubleshooting
- English
CRM -Helpdesk executive - TPA - Chennai location
MEDI ASSIST INSURANCE TPA PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹1,85,000 - ₹2,50,000 a year
- Full-time
- English
- Microsoft Office
- 12th Pass
- Health insurance
- Cell phone reimbursement
Quick apply
IT Helpdesk Support Executive
ZakApps —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- B.Sc
- Windows
Executive IT Support
Akshaya (Real Estate) —Adyar, Chennai, Tamil Nadu
- Bachelor's degree
- Construction experience
System Administrator
INDCHEM MARKETING AGENCIES —Egmore, Chennai, Tamil Nadu
- From ₹25,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
6d
Senior System Administrator
Quick Sort (India) —Chennai, Tamil Nadu
- Microsoft Outlook
- Computer Science
- B.Sc
7d
Technical Support Engineer – International Voice
Movate —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- Customer service
- Analysis skills
13d
IT Helpdesk Coordinator
Fourth Dimension Technologies Pvt. Ltd —Chennai, Tamil Nadu
- ₹2,20,000 - ₹3,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Helpdesk Support
Sun Facilities Services —Virugambakkam, Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- In-person
Quick apply
Senior Technical Support Specialist-AdTech
Equativ —Chennai, Tamil Nadu
- Hybrid work
- Customer service
- English
- SQL
Quick apply
Technical Support Engineer
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
Jr. System Administrator
Knack Studios —Chennai, Tamil Nadu
- Computer Science
- Windows
- Linux
Quick apply
Team Lead Technical Support
Movate —Chennai, Tamil Nadu
- CRM software
- Management
- Windows
13d

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Engineer Desktop Support / Help Desk

Onx -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

TCP
ITIL Certification
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
CCNA
Windows
Technical support
DHCP
Analysis skills
Bachelor's degree
DNS
ServiceNow
TCP/IP
Diploma
Communication skills
Active Directory
CompTIA A+
Information Technology
VPN

Full job description

Job Title: P1 Engineer-Desktop Support/ Help desk

Job Purpose:

The P1 Engineer – Desktop Support / Help Desk is responsible for providing advanced first-line technical support and service request fulfillment for end users across supported business applications, systems, and infrastructure services. This role independently diagnoses and resolves technical issues, ensures adherence to service level agreements (SLAs), and serves as an escalation point for junior service desk personnel. The engineer is expected to contribute to process improvements, knowledge management, and overall service excellence while maintaining a high level of customer satisfaction.

Essential Functions:

Provide advanced Level 1 technical support for hardware, software, operating systems, network connectivity, and business applications.
Diagnose and resolve incidents and service requests independently while meeting established SLAs.
Perform detailed troubleshooting and root cause identification for recurring user issues.
Manage incident ownership from initiation through resolution and closure.
Escalate complex or unresolved issues to Level 2 support teams with complete troubleshooting documentation.
Support account administration activities including password resets, access management, and user provisioning/deprovisioning.
Monitor service desk queues and prioritize incidents based on business impact and urgency.
Participate in major incident bridge calls and provide user communication updates as required.
Create, update, and maintain knowledge base articles, SOPs, and troubleshooting documentation.
Assist in onboarding and mentoring junior service desk associates.
Identify opportunities for automation, process optimization, and service improvement.
Ensure compliance with ITIL processes including Incident, Request, Problem, and Change Management.
Generate and maintain accurate ticket documentation, work notes, and customer communications.
Collaborate with infrastructure, application, security, and network teams to facilitate issue resolution.
Contribute to operational reporting and service quality initiatives.

Education & Certifications:

Diploma/Graduate / Professional degree in computer science, Information Technology, Electronics, or related discipline.
ITIL Foundations Certification, CCNA preferred.
Microsoft Fundamentals, Azure Fundamentals, CompTIA A+, Network+, or equivalent certifications preferred.

Experience:

3-6 years of experience in technical support, NOC or service desk environment.

Special Knowledge, Skills, and Abilities:

Technical Skills

Strong understanding of Windows operating systems and desktop troubleshooting.
Knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
Basic understanding of Active Directory, Group Policies, and user account management.
Understanding of networking fundamentals including DNS, DHCP, VPN, TCP/IP, and Wi-Fi troubleshooting.
Familiarity with endpoint management and remote support tools.
Experience using ITSM tools such as ServiceNow.

Professional Skills

Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to handle multiple priorities in a fast-paced environment.
Strong customer service orientation and stakeholder management skills.
Ability to work independently with minimal supervision.
Effective documentation and knowledge-sharing capabilities.
Ability to mentor and guide junior team members.

Apply Now

Refine Your Search

desktop support technician jobs in guindy chennai tamil nadu

Engineer Desktop Support / Help Desk

Helpdesk Support

TECHNICAL SUPPORT

Technical Support Engineer (Customer Engagement Specialist)

Support Engineer | Chennai, India

IT System Administrator

IT Engineer- Software Support

Technical Support Manager

CRM -Helpdesk executive - TPA - Chennai location

IT Helpdesk Support Executive

Executive IT Support

System Administrator

Senior System Administrator

Technical Support Engineer – International Voice

IT Helpdesk Coordinator

Helpdesk Support

Senior Technical Support Specialist-AdTech

Technical Support Engineer

Jr. System Administrator

Team Lead Technical Support

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